best room i stayed in my life, great decoration good location spacious room , friendly staff

parking is a bit expensive

Good standard

The numerous services available in the hotel

spa

amazing rooms, the staff and the spa

location a bit far from the center, and overload in the elevators causing long waiting periods

very well designed and good furniture! Gym and sauna places are fantastic!

the staff could be better trained and more informative. they are friendly and could be better ;)

- Very clean, with accommodating cleaning staff; - Very nice and complex SPA and outdoor pool; - I liked that it was never crowded and you always had privacy; - Very good breakfast with friendly waiters; also the dinner was very nice, with very good sushi;

The reception staff is a unprofessional; I thought first that the first guy is new, but then I saw that the other one was same; I'll offer some examples that happened meanwhile: - They don't know all the details about the rooms and SPA, sometimes trying to guess some details; - They also had some system issue when they booked our room, which took approximately an hour; it may be something unexpected, I'm not necessarily pissed about that, they offered us some drinks at the top bar in the meantime though, that was fine; but after all was finished, we received the cards for the room at the bar; after we served some food there, we arrived in the room and our luggage were not there; so we had to come downstairs to take our luggage ourselves from the reception, nobody took it ... - At the checkout they insisted that I have to pay the complete accommodation again there, even if I paid it on Booking at the beginning of the stay; they said that I didn't made the payment, even if the first guy (at the check in) verified my payment; after I explained to them, they insisted that the payment was just blocked, though it wasn't, it was executed, I didn't have access to that amount anymore; I helped them, giving them all the details again and again; at the end they said that now they can see that I paid the accommodation and it's a mistake ... as I said;

perfect spa area

location

We spent the New Year period in the hotel and had a great time. The hotel, room and spa are very nice and comfortable. The Japanese restaurant is superb. The service welcoming.

Nothing really ...

rooftop bar, great barkeepers. 24 hours reception. valet service for the car. short walk to the city center and beautiful Christmas market. best of all: the candy bar!

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The hotel is gorgeous. It looks even more beautiful in person. The sauna and spa were amazing and extensive. We appreciated that the room was ready a couple of hours early for us. Also, the location was better than expected, with just a 15 minute walk into the center of town. Staff was also very lovely.

I messaged with the hotel upon booking that it was going to be my partner's birthday the day we arrived. They said that we'd get a complimentary bottle of wine, and I asked for a note and something sweet as well. I was really looking forward to that for my partner, since we only had one night out of town. Unfortunately, when we arrived, no one mentioned the occasion and there was nothing in the room for his birthday. After going back down to reception I was told that someone was bringing a cake, which we had walked by on a trolley in the hallway on our way in. It did make it to the room shortly after. Also, we never got any wine. For the price and because I did have an expectation and conversation beforehand, it was pretty disappointing. The little cake they brought was delicious, though.

Magnifique cadre, top service, excellente restauration, chambre très moderne avec un tout confort.

Modern and cool touch, nice spa area and convenient underground car park

the staff, in particular front desk, should act more “5 stars” like (e.g more proactivity, forthcoming,welcoming)

the design of the hotel, pet friendly

This hotel is exceptional in hospitality full of little details that make daily experience a complete pleasure. Truly more than a regular 5 star hotel.

I liked everything.

The sauna and spa area was so relaxing and open late!

check out process took too long