We had a nice terrace in the room, and the room we had was quite spacious. The area was quiet and the outdoor pool was pleasant.

facilities where lacking for a 4 star hotel and everything was super expensive, we had 2 gin and tonics in a small plastic cup on the patio new the reception and it cos us 20 euro Breakfast was horrible, nothing was fresh and very little options. SPA and gym area where closed on Sunday and Monday. The beautiful picture of the spa on the front of the hotel advertisement is not fee for guests to access. You could only access the Spa area for an hour or an hour and a half at a fee of 30 to 35 euro. The bed was awful, the mattress was so warn that as you lean to one side of the bed you where at risk of rolling off! and the hotel in general was not accommodating to our needs - one day we simply asked for a cork screw as we decided to enjoy a bottle of wine on the terrace in the room before going for dinner, however we where told that we could only chose wine form the hotel for it to be opened and consumed in our hotel room!

Great and friendly staff. Rooms were lovely and clean. Good spa and pool facilities.

Food options could have been better and room service options for the price.

Very friendly and customer focused staff. Rooms were immaculate. Spa and pool were perfect.

Not a huge selection of food and slightly overpriced.

The gym, pool & spa, but also expensive. Should have discounts for guests.

bad breakfast selection, little choices, cheap quality, badly connected, expensive.

Everything. Stunning view and beautiful facilities!! The receptionist working the front desk up graded my room free of charge the night of my stay!!

N/A

spacious room with balcony

no shelf in bathroom which was a shame. chose this hotel because of the spa but weren’t able to book a slot for both of us due to International Woman’s day. again,a pity. out of town slightly- we had a car so ok. plenty of parking.

Nothing special

Very very overpriced and the pool and spa was closed, not a great location

beautiful, pool, gym, spa. the hotel smells like a pool when you walk in, which is relaxing. the view is great, the location is great.

I don’t like the pool fee. you should really let the hotel customers use the pool at no additional charge

the views of the Etna was beautiful

it was difficult to arrive

all it was amazing, people are So nice and helpfull

you need to introduce more in the menu, and try to Change everyday breakfast in the rest all its for 5 stars, not 4 stars

very nice hotel and helpful friendly staff. spa baths not very warm and aromatherapy sauna not working, bit of a nothing experience. they put out sun beds for us on request even though it was end of their season (October)

too far from city centre and additional taxi cost ran up

Very clean and very good breakfast. Staff helpful. Very large balcony rooms, though cupboard space could be better. Housekeeping excellent. Car Park.

Swimming pool closed end of September we went first week of October temperature 26 degrees and could have done with the swimming pool being open. Spa and indoor pool only open certain times. No coffee and tea facilities in room. Bar only open till 10.30am. Car needed.

NOthing

Bad qulity, bad experiences ever, no wifi at all

The balcony gave us outside space of our own which was perfect

The location isn’t great. very difficult to get around.

Room was clean and great. We got a free upgrade on arrival. Staff is friendly and helpful.

Location is far from main city, no nearby beach. Only way to travel is by taxis or by rental car.

Beakfast was basic continental style with good choice . Did not replenish the table quickly enough and making toast was painfully slow.

Not all the jets on the pool worked. They advertised having a pizzeria but it didn’t open. Staff could not understand drink orders. Had to buy swimming hats which was not mentioned when booking. Food was terrible from poolside bar.

great location, extremly friendly staff, roof terrace, garden in the middle of the town

/

everything especially the staff very kind and helpful

nothing