Comfort, location, breakfast

outside view from room

nothing

staff

The GOOD- The hotel has staff like Shann from housekeeping that was extremely attentive and courteous. He put a smile on my children's face every day with the figures he made with the towels.

The BAD - You cannot charge anything to the room. You have to either carry cash or credit card. Bar, massage or food has to be paid immediately. This is a big inconvenience when you go to the pool and are trying to enjoy drinks and food. Pool personnel DO NOT know anything about the food menu, they cannot answer basic questions. Happy hour is not available at the pool area either, you have to go to the bar downstairs to get a mixed drink, extremely inconvenient. Why have a bar in the pool if all you can get is sodas and beer? The massage place, do not recommend. You pay for a certain type of massage, but they give you a different one, I guess they think people are ignorant and don't know the difference. Management- management spoke with us and heard our concerns. Whether or not any action is taken is undetermined. However, they were responsive promptly.

Despite the cleanliness of the property, the old building smell is very distinct. I arrived around 8 pm and while approaching my room i noticed a very strong smell of insect killer as if pest control was just conducted. Surprisingly, the smell just kept lingering on, perhaps it was the carpet. I would like to commend the housekeeping team that did a great job touching up my room while I was away on my first day. Staff were all very friendly and helpful, especially the morning shift peeps. Breakfast items were either bland or dry, reason why I opted to skip breakfast on my last day. Perfect location for business travel. 7 out of 10.

Breakfast, the hotel smells like pesticide.

Location, Cleanliness, Staff, Food….

nice staff, fast check in, large clean room, special thanks of Muhsin in reception, very helpful and courtesy like always

Location

Not clean ..old furniture..not comfortable at all.

Very good housekeeping service.

1-location of the hotel. 2- -Rooms are not clean, I booked 2 rooms one of them it was smiling bad. 3- Rooms are dark at night , no adequate lighting. 4- room carpet was so dirty. 5- No variation in the breakfast buffet. 6- The restaurant reception staff was not friendly.

Good location. Good breakfast.

The water pressure is low.

it’s the best location

We booked 1 suite and 1 Spacious Studio in this hotel. The hotel later upgraded the spacious studio to a suite as well, which was great gesture from the hotel. The location was good, but not utmost convenient.

The room size was great, but, had very less lights in the room, specifically night time. The sofas were cream coloured but had spots, marks, dust on them. Every time you call the room service number, there wasn't anyone to pickup. Then you have to call the front desk and they will ask them to call back. Why have the room service number then? Every time we asked for some cutlery etc it was as if the hotel was doing a premier service to give some additional cutlery. Luckily, someone from the room service later gave some plastic cutlery. When customers are booking a hotel (and paying a premium price), they aren't expected to carry their own cutlery or buy their own cutlery. We ultimately ended up buying our own plastic cutlery. The hallway isn't clean. People leave their room service trays in the hallway as no one from the room service comeback to take them. The in-room fridge doesn't cool. The coffee mugs weren't cleaned properly, everyday we had to wash the cups ourselves, before using. Very limited and congested parking available. Not at all as per expectations and as their advertised online photos suggested.