The beds were clean . That's it. Carpet lifting throughout hallways, visible water damage in room, bathtub dirty, toilet bowl dirty and had been used. Floors/carpeting badly vacuumed, if at all. Old rolled chewing gum under desk. Microwave dirty and food particles. We stayed here 2 years ago and was not this bad. It's not high-end, I get it, but please minimal cleanliness and maintenance is a must... I'm not looking for luxury!

The continental breakfast is good 😊

We slept well, and found the bed one of the most comfortable we've ever had on a road trip. The room was clean and quiet. The breakfast was substantial, offering eggs + either bacon or sausage. Our room was tended to the very first day of our stay, with trash emptied, bedding straightened, and the bathroom set straight. We did not feel we needed everyday attention during our 4-night stay, so we put a "do not disturb" sign out for the rest of the visit. Our few complajnts would be: > Slow wi-fi: the connection dropped often, or sites loaded slowly. > Dim lighting: table lamps were so dim that it was hard to read by. Also, there was no light overhead in the shower/tub. > Heat-A/C unit switched on/off repeatedly during the last night of our stay, beginning at 4 AM. This woke us up & kept us awake for a while. Thankfully, we always travel with a floor fan to provide "white noise." The heat unit had performed perfectly up until then. We did mention it to the front desk staff before we left. > The mini-fridge was so cold that everything we placed in it froze solid, including bottled water, cream cheese, and boiled eggs. Otherwise, our stay was comfortable and generally restful. The staff was freindly and attentive. We would recommend this Comfort Inn - Springfield and would return to it ourselves.

Very professional staff!

Good trip. Good location for being near where we wanted to go.

Decent breakfast. Courteous staff. Decent location close to many places.

Nothing

Door lock looked as if it had been damaged. The brass plate was bent in several locations. Microwave not working properly.

Lots of construction going on in surrounding area. Sundays is only day when no noise. Our telephone and tv did not work and new room had to be assigned. Ready made egg patties at breakfast were awful. There was no person monitoring breakfast room. One person came in with a shopping bag and literally took about 20 yogurts and whatever juice and milk there were. I don’t even believe he was staying at the hotel. I generously gave the hotel 3 stars because the front desk was very responsive

The bath tub had water

All are average. Good.

Noisy elevator. Reception needs work

Customer service excellent

Rather old and out dated.

Nice front end manager, clean rooms, free breakfast and parking. Elegant atmosphere

The room was very clean upon arrival. The beds were very comfortable, the mini fridge and microwave worked. The breakfast was minimal…. Wish there were more fruit options, or multiple meat options. Only had egg pattys and sausage (or bacon on an alternating day). Then yogurts, a waffle maker and cereal and bagels. It was not bad, just minimal. More than some offer though so can’t complain! :)

Our stay was good, it could have been a lot better if we could control the temperature and the bed was more comfortable, don’t let me forget about the old shower. Also better breakfast choices for non pork eaters. Now It’s an old hotel that needs some upgrades but overall it wasn’t a bad stay.

Nice place and reasable price

The front desk was able to accommodate my request of having a room on an upper floor. The bed was very comfortable and I felt relaxed there. I noticed that everything was very clean. I have nothing negative to say. It was a good value for the price and I would stay there again.

Nead renovations and paint...but clean and services good. The breakfast very good.

The area presently under construction; however my room was not up to par because the lighting was very dim and could hardly see in the bathroom and in the room. Needs better lighting and more wall electrical plugs to connect phone chargers and other devices. Also room was extremely hot when 1st checked in.

We stay here whenever we come down from NJ to visit family. It's very convenient for us. The bathroom seemed to be upgraded & was very nice. The staff is always friendly. The breakfast is good as well.

Great quality for a great price. Room was very comfortable and clean.

The toilet was broken

Keep it up

Clean

For the price, this was a decent hotel. Rooms were pretty comfortable. It was pretty noisy. Heater was loud and we could hear noise from outside room pretty well.

Stayed 4 nights. Loved every bit! Super quiet and the room was great. Great breakfast bar.

Satisfied

Check-in went really well and the person was so friendly. I didn’t feel ignored or like a burden. Breakfast was also good as well. They kept the tables very clean and wiped down and i really liked that. Bed was super comfy as well.

Safe and Quiet. Good parking. Breakfast was VERY good.

Everything was good except the smell in our room