My family and I had a wonderful time at the Royal.Reception was great; capacious rooms; ample parking; nice breakfast.Overall stay was excellent.

We had to pay R75 per day for parking and I was not told in advance. The carpet in my room(642) was dirty or stained. Otherwise I like the vintage and elegant decor. The porters were helpful. Great service at the restaurant.

We had to pay R75 per day for parking and I was not told in advance. The carpet in my room(642) was dirty or stained. Otherwise I like the vintage and elegant decor. The porters were helpful. Great service at the restaurant.

The stay was fine but need to look at fixing their furniture in time before guests arrive.

The stay was fine but need to look at fixing their furniture in time before guests arrive.

It was fair but most amazing was scarcity of drinking water just a mere tap water n i had to complain first before they can cnhange our bedding....they just made the bed without changing sheets ,pillow cases n towels let alone refilling tea/coffee stuff n toiletries in the bathrooms n end up buying toilet paper .... remember we stayed 5 nights there but at after a reguested to speak to the manager everything was taken care of.Remember i syeyed in this hotel in 2015 but this year i dnt know what happened. During breakfast they end up counting food .i wonder why they accomodaye so many guest they cannot afford to feed them breakfast .

Pics online deceiving.Pool water was green & disgusting.Room wasn't set up as requested originally.Wifi in the room kept loosing signal.Tv in RM 643 wasn't clear but snowy.Breakfast at the cafe wasn't great.Hotel could do with an upgrade as it's definitely dated. Great location as it's close to transport an good surrounding shops/mall. Restoration definitely required in the city too.

Pics online deceiving.Pool water was green & disgusting.Room wasnt set up as requested originally.Wifi in the room kept loosing signal.Tv in RM 643 wasnt clear but snowy.Breakfast at the cafe wasnt great.Hotel could do with an upgrade as its definitely dated.Great location as its close to transport an good surrounding shops/mall.Restoration definitely required in the city too.

Amazing service , most friendly staff,spotless cleaning Royal hotel is our second home We have great time with my partner Keep up on your super service

Amazing service , most friendly staff,spotless cleaning Royal hotel is our second homeWe have great time with my partner Keep up on your super service

stay was good for its price. Breakfast was very good. We are vegetarians, they accomodated vegetarian food also.

Hotel staff were friendly, however CDB Durban isn't really a place for foreign tourists, especially at night. Locals advised me to move to the outer neighborhoods such as Morningside and Windermere. This really was my biggest issue. WiFi at the Royal was odd - best connection speeds are down in the lobby area which I didn't care for, though that is a minor thing, honestly. I can, however, tell that at one time The Royal was probably a very nice hotel, back when times in Durban were perhaps a bit better. The actual quality of the rooms were good and I thought the bathroom and showers were attractive and nice. However, when I voiced my concerns to the manager, he refused to acknowledge that CBD Durban is unsafe, despite MANY locals telling me the opposite, and would not refund the money i'd paid for two remaining days I had booked. While I respect the manager for holding his position and again i'd like to emphasize that the hotel staff were friendly, The Royal just wasn't the right place for me.

Hotel staff were friendly, however CDB Durban isnt really a place for foreign tourists, especially at night. Locals advised me to move to the outer neighborhoods such as Morningside and Windermere. This really was my biggest issue. WiFi at the Royal was odd - best connection speeds are down in the lobby area which I didnt care for, though that is a minor thing, honestly. I can, however, tell that at one time The Royal was probably a very nice hotel, back when times in Durban were perhaps a bit better. The actual quality of the rooms were good and I thought the bathroom and showers were attractive and nice. However, when I voiced my concerns to the manager, he refused to acknowledge that CBD Durban is unsafe, despite MANY locals telling me the opposite, and would not refund the money id paid for two remaining days I had booked. While I respect the manager for holding his position and again id like to emphasize that the hotel staff were friendly, The Royal just wasnt the right place for me.

I stayed 3 nights with my friend the place is very clean and interesting. The bar and food also good with reasonable price.Their breakfast is the best.The only problem we had its a iron we did a request and they didn't bring it we called them again the phone was ringing with no respond until we went out. Rather than that i really enjoyed our stay and definitely i will visit again.

I stayed 3 nights with my friend the place is very clean and interesting. The bar and food also good with reasonable price.Their breakfast is the best.The only problem we had its a iron we did a request and they didnt bring it we called them again the phone was ringing with no respond until we went out. Rather than that i really enjoyed our stay and definitely i will visit again.

It was overall good and clean. Looking forward to the next visit

The windows are dirty ,so i couldn't view the City from my room of which that was the reason for my booking

The windows are dirty ,so i couldnt view the City from my room of which that was the reason for my booking

The hotel is beautiful, although it is slightly shabby on further inspection. My room on the 19th floor had amazing views, however, one of the windows did not close completely. The staff were incredibly helpful, and it would be on this basis that I recommend this hotel. I've not received service like it in years, the staff are a credit to the hotel.

The hotel is beautiful, although it is slightly shabby on further inspection. My room on the 19th floor had amazing views, however, one of the windows did not close completely. The staff were incredibly helpful, and it would be on this basis that I recommend this hotel. Ive not received service like it in years, the staff are a credit to the hotel.

Like the environment. Clean and easy access to public transport.

Didn't like fact that the hotel still has no dstv

Didnt like fact that the hotel still has no dstv

It's a good place to be, it's clean, I recommended for somebody to go there

Its a good place to be, its clean, I recommended for somebody to go there

Excellent value if you want to stay in central Durban.

Excellent value if you want to stay in central Durban.

Cool hotel in awesome central location. Staff was very friendly & accommodated us with everything we asked for. View from the 19th floor was breathtaking! Overall a really nice place. Ignore the petty negative reviews, we did & had a great time in Durban.

Loved the view, staff and the room. Thanks for the great service.

city centre not very appealing would nor reccomend for pleasure

Had to change room on arrival as it was a bit smelly but other offered room was not perfect but after opening the windows it improved ! It was a non-smoking room (all of the rooms are) but maybe a smoker had stayed there - I'm not sure. Bathroom was lovely and clean - Shower effective and hot ! Food in the restaurant was excellent, reasonably priced and the staff attentive. Bar very nice apart from loud music Friday ("It's always like this at the w/e Sir!") other evenings fine. Staff went out of there way to make a sandwich when I arrived late on Saturday after an event. A very nice touch. Breakfast excellent and on Sunday they put on a special runner's breakfast at five which was also superb ! Laundry service was cheap and quick. After a day I settled in and was very pleased to be there - the Hilton was three times the price so value for money. I will stay there again for sure next year - nice friendly and clean hotel. Liked it very much - home from home...

The Hotel suited our needs very well. We stayed for 9 nights B n B using the central location to visit all the tourist spots holidaymakers like us need. We thoroughly enjoyed ourselves in Durban and the Hotel was, in the main excellent for us. Room 10/10 Like most areas in Central Durban times have changed and with it the tourist hot spots. The hotel has had to change it's vocation in order to compete with the other hotels in the area. We paid £300 for 2 people for 9 nights and with the amount and quality of the food at breakfast we didn't need a midday meal. Food: 10/10. On a few occasions we wanted to use the Pool and unfortunately this was being refurbed. We did finally use the pool and saw that some parts of this area were below acceptable standards. Maybe the Leisure facilities are low on the priority list. Pool: 6/10. Staff and Customer service: 10/10. The Hotel has charm, history and unquestionable style. The Queen stayed there for 2 weeks in 1999, but the country, city and Hotel have changed. It's likely the Queen wouldn't stay there now