Smoky air, strong smell of cleaning products, it was unbearable to my kid with respiratory issues..the kitchenette is mentioned but when you enter the kitchen, there is no dishes, cookware, or spoons. When I asked for them, the front desk young female said we have to pay inorder to get them. And she proceeded to say we get what we paid for . I had to check out the next morning.

I booked the hotel room with Kitchen but the room was dirty and a smelly. The cooktop was not working, room light was not working. Although staff was helpful but the property was in bad shape.

My husband and I checked in at around 3p and all was fine face value we left our bags. We went down stairs and found dog feces on the carpet and not to far we found a loose dog that started growling at us. We went about our business and enjoyed our day/evening then came back and fell asleep then the problems started. I woke up to a faint fire alarm on the other side of the hallway and the alarm didn’t go off on our room. So we looked around to other guests outside of their rooms and also confused. We went downstairs and the rest of the guests were outside and after all of that we decided to leave and request a refund. The lady in the front at the time was busy after the fire alarm which is expected after a situation like that but when we requested a refund she became immediately defensive. When we told her about the roaches, we told her about the dog feces and the loose dog and told her that we let those two things slide but after the fire alarm going off in the hallway and not our room putting our safety at risk is a no go and kept telling us that there is nothing that she can do and that the manager has to help us and we have to call her in the morning. Basically save yourself the time and money and go somewhere else because it’s not worth it. I hope we really do get our money back or some sort of compensation because that was very subpar.

Roaches in room broken refrigerator front desk didn’t offer code pot or dishes

This was my worst experience with a hotel stay using Hotels.com

The only thing I liked was the staff

Relaxing

Far to many (insects) for me

The check in was great, then we got to the room and the pullout couch, was nasty. Asked for more sheets and they expected us to change them, when we pulled the fitted sheet off the mattress protector was nasty. They did not have another one, so we had to pack allbour stuff and chage rooms. So we got settled in the room and went to sleep, only to be woke up at 7 the next morning by the people next to us screaming at each other. Understand the hotel can't be held responsible for their customers but I call and reportedbit and they did nothing, because this went on two hours. So when i checked out they said the only compensation they could offer was a whopping 5% off the stay. I hope they got a picture of me they won't ever see me again.

There were roaches everywhere, even in our beds! It was the most inhumane experience I’ve ever encountered. The young guy at the front desk referred to himself as a manger, was rude and argumentative. HORRIBLE experience!

I stayed one night at this hotel and came from out of town. I requested late check out and didn’t get to stay til the time requested and was also given false information about late check out. I was also disturbed in my sleep at least 3 times no where near our check out time . This girl at the front desk was very rude and walked away from me in the middle of our conversation and disregarded me.

good service

After checking in , my tub had hair all on the sides and roaches on the ceiling and counter tops ! I was disappointed I had to move two other times before I just gave up between the people through the walls, the roaches and the odor . I didn’t sleep at all.

They have a heavy infestation of roaches and I didn't realize it until i woke up at 3am for a bathroom break so I'm basically stuck here for the night. I mean i saw the roach waste on the bathroom electrical outlets but it wasn't confirmed until i woke up in the bathroom break. I'll never stay in another extended stay in Katy because the pin oak location also has roaches.It's now 4:54am I'm pretty sure i won't be able to sleep for the rest of the night because I'm uncomfortable & paranoid cuz of the roaches. On first arrival the room had a horrible smell and the stove's exhaust was on and i initially thought it was just a funky smelling room but now I think they rushed a roach fogging and used the exhaust in a fail attempt to try to draw out the smell. I gave a one star review but just know this is intended to be a 0 star review, never again smh

Excellent staff

Did not stay at the property. First impression was not good, changed reservations to Comfort Suites (energy corridor)

I loved the look and the amenities that came with the room but I was killing roaches the whole time there and I pay way too much money to stay there to be killing roaches to make sure that I didn't bring any back home to my home as well as no one ever came to ask if I needed by sheets changed or toilet paper or new towels, I literally had to go to the front desk and ask for those things on my own

roaches, toilet backed up in first room they had to put me in another room mold around tub seals were soap go and no pots pans!!!

When arriving the pool looked to be under construction. The manager adv that my room was no longer available and booking over books. The room was suppose to be non-smoking smelled like straight ash trays and had roaches walking around very disturbing and disgusting

When arriving the pool looked to be under construction. The manager adv that my room was no longer available and booking over books. The room was suppose to be non-smoking smelled like straight ash trays and had roaches walking around very disturbing and disgusting

Love how the staff treated me. I locked myself out the room twice and without any hesitation or attitude, they took care of me and i appreciated that.

Love how the staff treated me. I locked myself out the room twice and without any hesitation or attitude, they took care of me and i appreciated that.

Yuck, I left just hours after checking in, didn’t even check out, just had to go.

Yuck, I left just hours after checking in, didn’t even check out, just had to go.

The smell is not good for people like me that don’t like smoke!

Staff very friendly

I made a reservation on a Wednesday for a weekend trip

not good

This was the worst motel I ever stay in. Let me start by saying the Front Desk Guy David was very rude. I stayed 2 nights never received any clean towels there where roaches crawling in the room. There where Guest fighting in the lobby screaming at 2am saying racial words police where call. Overall really bad experience when bought to the manager attention about my complaints he inform me this is not the Marriott this is Extended Stay WOW!!! Dont Stay Here Save your Money

We had several issues with our stay. First, it took 20 minutes for a front desk clerk to arrive to check us in. Then we got to our "nonsmoking" room that had at least 4 cigarette burns on the chair. The office chair in the room was so dirty we had to clean it before we could sit in it. We found dirty socks under the bed. There was red stains all over the carpet possibly makeup??? The web site said coffee makers in the rooms and there wasn't one. We asked for towels on the second day and were told we'd have to bring ours down and they would wash them as they didn't have any extra towels in the hotel. Elevators were out of order the second day after we were told they were just fixed the day before. We asked for utensils and the front desk clerk acted as though she didn't understand english and didn't know what utensils were. Possibly the most disturbing part of our stay were the patrons "hanging around" the hotel lobby and outside in the parking lot. I caught one rather inebriated man walking away from the front desk muttering " Well you can't blame a guy for trying". I was so unnerved about it I waited for him to be way at the other end of the hotel before I went on the elevator which happened to be working the first night. Last but not least we had to walk through a cloud of marijuana smoke to get into the building. We stayed 2 night and will never go back there. Defintiley not safe for women and single people.

There is literally an infestation of BED BUGS, FLEAS AND DUST MITES in this hotel. I booked a stay to come and visit my husband, who is in TIRR Memorial Hermann. I DIDN'T EVEN GET TO SEE HIM BECAUSE I WAS AFRAID TO TAKE THEM WITH ME. I went to use the pull out in my room on the first booking and got bitten up. Wasn’t sure at first what it was. Came down asked to be moved to another room or compensated. I was moved to another room. By before day that morning I was not able to sleep due to the biting. I woke up and started investigating and found small black dots but because I wore glasses I just couldn’t tell. I pulled the blanket back and found a very large bed bug on the blanket. I went downstairs and asked for a refund immediately but the manager/Derrick would not do anything and would not even look at the bites or THE LITERAL BUG!!!, that came from my room! The property at first glance is fine but underneath is another story. I do not believe housekeeping cleans and sanitizes all the linens properly or the rugs and mattresses. Yes, it’s a chore but it has to be done or this is what happens. The whole hotel is infested I’m sure. There are also a lot of seeming criminal and felonious characters going around the property. I WOULD LIKE TO BE COMPENSATED FOR MY STAY. THE MANAGER IS NOT DOING THAT. SOMEONE NEEDS TO DO SOMETHING BECAUSE IM SPENDING EVEN MORE MONEY TRYING TO CLEAN AND SANITIZE EVERYTHING I HAVE BEFORE I GO HOME IN ORDER NOT TO TAKE THE BUGS WITH ME.

There is literally an infestation of BED BUGS, FLEAS AND DUST MITES in this hotel. I booked a stay to come and visit my husband, who is in TIRR Memorial Hermann. I DIDN'T EVEN GET TO SEE HIM BECAUSE I WAS AFRAID TO TAKE THEM WITH ME. I went to use the pull out in my room on the first booking and got bitten up. Wasn’t sure at first what it was. Came down asked to be moved to another room or compensated. I was moved to another room. By before day that morning I was not able to sleep due to the biting. I woke up and started investigating and found small black dots but because I wore glasses I just couldn’t tell. I pulled the blanket back and found a very large bed bug on the blanket. I went downstairs and asked for a refund immediately but the manager/Derrick would not do anything and would not even look at the bites or THE LITERAL BUG!!!, that came from my room! The property at first glance is fine but underneath is another story. I do not believe housekeeping cleans and sanitizes all the linens properly or the rugs and mattresses. Yes, it’s a chore but it has to be done or this is what happens. The whole hotel is infested I’m sure. There are also a lot of seeming criminal and felonious characters going around the property. I WOULD LIKE TO BE COMPENSATED FOR MY STAY. THE MANAGER IS NOT DOING THAT. SOMEONE NEEDS TO DO SOMETHING BECAUSE IM SPENDING EVEN MORE MONEY TRYING TO CLEAN AND SANITIZE EVERYTHING I HAVE BEFORE I GO HOME IN ORDER NOT TO TAKE THE BUGS WITH ME.