Quality Inn & Suites
About this hotel
Art Deco hotel with free breakfast and fitness center Along with a fitness center, this smoke-free hotel has a business center and laundry facilities. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk, a computer station, and free newspapers are onsite. Quality Inn & Suites offers 73 accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Hagerstown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily. Recreational amenities at the hotel include a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
TV
Gym / Fitness Center
Map of Hagerstown, MD
Hotel in Hagerstown, MD
Reasons to book
Includes essentialsKitchen / Kitchenette, Air conditioner, Internet / Wifi and more
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Reviews
3.8/5.0
Good(982 Reviews)
3.0
Check in was quick and staff were friendly. Hallway needed cleaning. Room was clean but outdated. Breakfast was minimal.
4.0
Stay was good. Sleep was interrupted because someone smoked in their room and set off the fire alarm causing your guests to evacuate. Management figured out what the problem was and guest were allowed to return to their room.
1.0
Our experience at this motel has been horrible. The management has been very rude, harassing us by their derogatory and demeaning comments to us, name calling, and other unacceptable behavior. We were asked to change rooms and were placed from the front of the motel to the back which is also an Econo Lodge, and is very dimly lit and dirty. We had several relatives try to call us on the motel phone, and the management told them we had already checked out. The staff is very incompetent for a public business.
2.0
First off my TV didn't work and the Manager only sd sorry never offered me a different room or at least the 40$ I was charged for early check in. So I just accepted it. Then I saw a roach and the man at the desk tried to tell me I would have to wait until 9:00 a.m. to change rooms there's no way I was sleeping when I saw roach. So then I asked for my money back and you try to tell me that I was never charged $40 for early check-in and I pulled it up on my phone and conveniently they had a different room for me. But then he had the nerve to say I already used the other room well you should have cleaned it better
2.0
The room was okay. Except, the bathroom sink drained very slowly. Seemed to bring up, the grime, from the past. The chair , in the room, looked like there wa something food like spattered on it. I wiped it off, myself
. Hallway, smelled of pot.The grounds, had trash, everywhere, cigarette butts another trash along the parking lot. Breakfast bar, was far anything, to click your heels over. Nothing stocked. Not a lot of choices, to eat,
10.0
Great staff easy walk around. Places to eat within walking distance. Lots of shopping near by. Good breakfast bar and eating area. Parking great with our truck and RV. If spending time in the area it is in the historic downtown area. Very easy access off the hwy. Clean room and comfy bed. Thank you Shy and Pat. Would stay again.
4.0
All I can really say is that the property manager was courteous and it was an easy check in, room was tidy and no presence of bed bugs from what I saw. However, I did not feel safe lodging here and the odor of Marijuana was present as soon as I got out of the car in the parking lot. I could not get comfortable in the bed. The rate was reasonable which is why I went for it and was only passing through the area but would not stay again.
1.0
My husband and I were not impressed with this hotel. The lobby looked ok and the lady that checked us in was nice. But when we drove around to our room, things changed. There was garbage by the door we went in. A cup, plate and an empty bag of ice melt. there were also 2 rodent traps by the door and numerous ones along the windows in the building. As soon as we walked in there was a smell that actually smelled like marijuana and old smoke. It was very strong. Then we walked past a room that had a large bright sign that said the room was "Condemned and not inhabitable"... When we got to our room the room was not too bad but smelled like strong smoke when we were supposed to have a NON smoking room. The sink in the bathroom would not drain so had to brush my teeth in the bathtub. We did not even take a shower or go for breakfast. We just wanted out of there. The smoke smell was upsetting my stomach. The hotel need a lot of small things done on it and not sure how to fix the stale smoke smell. I did tell the man at the desk about the sink but just wanted to leave so did not mention anything else. We had to go and have breakfast some place else. Do not stay at this place......
6.0
Room was decent for the price, breakfast was poor.
8.0
They seem to be making some improvements. Overall a good stay for a decent price.
2.0
We stayed in a newly renovated room. It was clean and comfortable. The breakfast was more than adequate and the service was very good. The price was right and we would stay here again.
2.0
Did the job for one night but the property is in rough shape. Area feels unsafe but nothing bad happened. There is one room that’s condemned and an abandoned truck in the parking lot.
10.0
Nice hotel to stay at if you are planning to visit the capital. Clean,good breakfast, not to busy and 15 minutes drive to the white house.
8.0
Price was good for a decent room. The breakfast ends at like 9am so I missed it. It was quiet and safe. Room looked pretty good too. Decent bed lots of space. Everything else you must see for yourself.
8.0
The service was fabulous from the gentleman checking us in at 10:00 pm to the breakfast lady who went above and beyond to make our breakfast filling, and we were last minute at 9:45 am. Great Job
10.0
Appreciated the friendly staff.
8.0
The continental breakfast was good the room was nice. My mom was staying with me and has trouble getting around. I don't remember being notified on the booking that there is no elevator to the second floor so that was a inconvenience. The rates were in line with the amenities.
2.0
There was an unpleasant odor in our room. We walked by another room with a sign on the door that read "condemned." The bathroom had not been thoroughly cleaned. When I flushed the toilet, the handle was sticky and there was a mustache sticker stuck on it. I'm assuming that was from the previous guest. The bed was comfortable and the staff was very nice, but those are the only positive things I can say about this hotel.
5.0
Good
3.0
simple hotel, yet very clean, everything in the room working well including very clean bathroom. Excellent breakfast. I'd sure go there if in the area
4.0
Breakfast only goes until 9:30a. Big mouse trap boxes Was right near the entrance, I almost tripped. Room right next to ours was condemned. Service was alright and the front desk clerks were polite. Ease of checking in and checking out was nice to have.
2.0
The rooms were lovely and the beds were super comfortable. They were understaffed. The person working the front desk was also trying to keep the breakfast foods stocked and seemed quite flustered. Overall a very nice stay.
2.0
Clean and well kept rooms although exterior is not attractive or cleaned up well.
Breakfast buffet was good but make sure you go early as they definitely don't overstock it!
4.0
Convenient and easy check in. clean and quiet.
King bed was a bit lumpy
4.0
Staff very nice
3.0
Check in was a process until a senior staffer took over . From then on all is well except broken fitness equipment . Which was a big reason for choosing this property.
1.0
No breakfast due to remodeling (no discount though). First room no light bulbs, changed room, noisy air conditioner and then toilet valve not working so had to fill tank from bucket to flush it. I didn't see until morning that side of mattress had streaky brown stain that looked like feces, they just put a sheet right over it. Disgusting place. I hope they go out of business.
2.0
Flea bag remodeling into a dive hotel.
I don’t usually stay at Quality Inn. I booked this sight unseen in a city unknown to me while driving as far as we could that day. I’ve done this before, booked a hotel on the wrong side of tracks because I didn’t know the area. I never actually did this before but I asked the desk clerk behind the glassed in area if the hotel was safe to stay at. I wasn’t so much concerned for myself locked in a room as I was for the car parked in an open parking lot in this part of town. Would it be broken into by morning. It was a new model attractive and desirable rental.
The room was clean although the sink was plugged and drained ever so slowly and the towel bar did fall off the wall. Brushing our teeth in the tub was an easy solution. I was very tired so the mattress felt wonderful. Breakfast was hot but minimal. The bananas were well spotted so I left them to spot some more for the other guests. Hopefully the chairs will be recovered.
The man watching over breakfast was very attentive but he left the kitchen door open for view. Two places you never want to see is the basement of a nice hotel and the kitchen of a great restaurant.
This is not a Quality Owned facility but a Quality licensed privately owned property. The owners name posted on on the wall had an Asian Subcontinent ring to it. In my experience folks from that part of the world have lower expectations of what nice is. So far I’m not a fan of curry.
1.0
The room my wife and grandchildren were give smelled of urine, cigarettes and some very strong cleaning fluids. The room had clean sheets and the bathroom seemed clean. Breakfast was adequate and staff did clean tables after each guest finished. I really could not accept the smell in the room. There was a sign in front desk saying all rooms are non smoking.
5.0
I appreciated the check in service. Very friendly and professional.
Room: Mildewy and cigarette smoke for a non smoking room. Window curtains were inundated with black mold and green mildew( (took pics).
Not vacuumed
Dirty sheets and pillow cases which smelled like sweat. Unsanitary!!!
Rat traps along entire exterior wall! Gross AND unsanitary!
Inventory stacked in the halls with tools. Carpet was moist and smelled horrible. Remote had food stains on it
Slept in my clothes on top of the comforter.
Had concerns for my packed car as we drove in from Ontario.
How did this hotel get 3 stars??
1.0
Property was in very poor condition and as we circled the parking lot we noticed people trying to pick the lock of a room. As soon as you entered the hotel it had a smell. The outside doors to some of the rooms were beat up. They had put pieces of carpet underneath the door jam which is a trip hazard. The hotel wanted to put us in a room with no mirrors. We did not end up staying there
3.0
Property is going through renovation. Old furniture stacked in hallways. No mirror in room's bathroom, otherwise it was acceptable.
1.0
Not in the best of areas. There were a lot of shady people hanging out in front of the vacant building in front of the hotel. There were bugs climbing up the wall in the entry area. Got in the room and there was no mirror on the wall in the bathroom and the light was missing, and the wires were hanging out of the wall exposed. No elevator, so you need to lug all of your stuff up the stairs. I would give it a much lower rating than what we saw when booking.
1.0
Dirty, scary, moldy, smelly. Do not book. Lobby wasn’t great, hallways scary, dingy, not well lit, empty boxes everywhere, room was HORRIBLE, terrible smell and mold on the window and curtains. Did not feel safe. We left in minutes, with no refund for terrible conditions.
1.0
The pictures of this hotel and the rating are completely false and misleading. The hotel is in a very horrible area. When I walked into the lobby, the check in desk was completely covered with glass. There were about 50 video screens and signs warning you of being monitered. The hotel smelled of smoke, mildew and dirt.I was very apprehensive. There were broken doors and boxes through thr hallways. The room smelled horrible, there was not an interior lock on the door. The comforter was damp and my skin literally was itching. I stayed long enough to go to the bathroom and left. The toilet flushed slow, the tub had rust all over it. The walls were banged up. I am surprised with Comfort Inn company. I have stayed in their hotels several times over the years and never have I had this horrible of an experience.
1.0
This place is the worst place a human been can feel safe, it was dirty smells like dogs smelled like crack and weed, a lot of drugs addict outside and staying in the hotel it was not safe me and my two kids left we could not stay there it was no safe not clean and very scary place
1.0
Don't know. I didn't see the place, as your automated system booked me the wrong date.i never had a trip planned for today and never wanted a room for tonight. Yet you charged me $91 and claim to refuse to refund me,for the mistake. I will never reserve a room threw Expedia again. Hopefully a real human being will actually read this and help resolve the matter. Thanks for robbing me out of my hard earned cash!
1.0
First room smelled of smoke despite being smoke free. Also, bathroom sink was so slow it took 20 minutes to empty after washing my face. Floor was sticky in places, water stains on furniture, some mold in corner of shower. There was a dog next store who barked every time we left room and a man sitting just outside our who looked suspect. Second room given to us after complaining to staff was much betterbut toilet plugged after first use. Third room was adequate. All this after 8 hours of car travel...never again.
3.0
There are large pictures on the ads for the property that say there is free hot breakfast. I booked this over other places specifically because of this, and then I am informed that there was only grab-and-go brown bag breakfast. Room was not so clean and did not look much like pictures. We are not in COVID any more, and this staff needs to come back to normalcy and not use that as an excuse. No one there was wearing masks anyway. Also, I could not tell that Econolodge and Quality Inn had any difference in rooms or facilities, even though it was $20 more for Quality Inn, which I paid.
3.0
Staff was co operative..
FAQs
How much does this hotel cost compared to others in Hagerstown?
The average price for a rental in Hagerstown is $132 per night. This rental is $20 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Quality Inn & Suites. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Quality Inn & Suites pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Quality Inn & Suites?
We found 7 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, parking, and laundry.
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