Red Roof Inn & Suites Wilmington - New Castle
About this hotel
Hotel in New Castle with business center and 24-hour front desk Coffee/tea in a common area, a business center, and laundry facilities are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk, a computer station, and a front-desk safe. Red Roof Inn & Suites Wilmington - New Castle offers 80 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished. 37-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Amenities
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Parking
Laundry
TV
Map of Wilmington, DE
Hotel in Wilmington, DE
Reasons to book
Includes essentialsKitchen / Kitchenette, Air conditioner, Internet / Wifi and more
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Reviews
2.9/5.0
Average(1,023 Reviews)
2.0
Horrible place to stay if u have standards. We came down from Canada for a funeral. After 13 hours of driving the first room was roach infested they changed us to a second floor room roach after roach. While we were gone for the day they did not clean our room meaning beds made floor mop fresh towels or to pick up the dead roaches off the floor. Not to mention there is never a manager on site a lot of running around just to get a clean towel. Not to mention there’s a whole night club attached to the hotel so imagine after my dads mother funeral to have to drive around just to find parking and then the music all hour of the night. Additionally it’s not a hotel people are living there and the place is so dirty and there’s always people arguing
10.0
convenient. could hear highway noise. cheap and noisy bed.
3.0
Okay
4.0
Don’t stay here if you’re looking for a good night sleep.
Able to hear other people’s conversations, fights, arguments, love making, etc…
2.0
This place was absolutely disgusting. Yes Bed bugs and roaches. Got my deposit back and waiting on the manager to contact me for my room refund. Checked in at 10:40pm left @ 12am. Was told management will contact me but that was after the night clerk whom I have on video tell me that the manager is too busy to care about a complaint about his property. I have videos and pic on bed bugs and roaches running on walls.
1.0
Terrible check in
2.0
Front desk staff unpleasant. Everything very dirty including rooms. The king size rooms are spacious but not comfortable. The floors were slimy feeling. Also, king size bed with only 3 small square pillows, called front desk and asked for an extra pillow and was told no.
4.0
Nice
1.0
This had to be the worst hotel I have ever stayed at. PET friendly, at check-in I had to post a $100.00 deposit in case our 5 pound yorkie damaged anything. Walk your dog...dog poop everywhere. Want to sleep, between 1:30 AM and 3:30 AM my dog and I slept in the car until my wife called and said the people in room 220 FINALLY stopped playing loud music and shouting. (asked clerk at 1:30 for help, shrugged her shoulders and said "nothing she/I can do") Went out the side door at 1:30, saw a woman rummaging through the garbage in the hallway looking for food??? left over booze....who the hell knows. Door was left unlocked. Take the elevator, (at your own risk) since the stair well is usually taken by people sitting texting or smoking. No pillows, no towels, no ever...ever..go there again.
1.0
Room was gross and dirty
1.0
This hotel was disgusting. It reaked of stale cigarette smoke despite the claim that it is non-smoking. Bathroom fixtures were broken. We checked in, got to our room and immediately checked back out. We asked for a refund as we did not stay and were told we had to ask Hotels.com for the refund. I chatted with a hotels.com representative who informed me that the hotel would need to issue the refund because we paid on site. To date, I have not received a refund and have not been able to get in touch with the manager. Avoid this hotel!
1.0
This is the DIRTIEST ROOM I ever booked, Expedia is trash for allowing this to be listed on its platform, ROACHES IN MY ROOM and from some research I found out it’s ROACHES ALL THROUGH OUT THAT PLACE, Toilet was broken and didn’t flush, the sheets and towels had black stains , it smelled like piss and cigarettes. I checked out early when I found ROACHES in the coffee maker. Tried to get a refund and was denied because they can’t get in contact with the piece of crap manager that’s running the location who probably lives there with their family. I had to sleep in the car because of this and wasn’t composited a dime. I will never stay at a RED ROOF location in my life again especially when they let dirty people franchise it that have no morals. I’m disgusted with both RED ROOF and EXPEDIA. NEVER AGAIN because now I’m out of almost $150 dollars for that nightmare getaway
2.0
Booked room for family of four. Room had only two towels. Husband went to front desk to get two more towels and lady said it was policy that we only get two towels. We got the towels but she wasn’t nice about it and did not want to give us one towel each- we got the hotel so we could shower after a long day at the dirt race track! One of the Pillows was disgusting - I walked it down to front, also showed her picture of security lock hanging off door. She was bothered, not at all helpful. The room had outlet covers broken and on the floor. Holes in wall and table we moved in front of doors for safety was sticky. (There was a second door connecting to another room and that lock was not secure either). The Bar/restaurant next door was having Halloween party and the music was crazy loud, but the least of the problems for this stay. We checked out early morning and a different woman at the front was kind and apologetic. She took a photo of broken lock and said she would have maintenance take care of it for the next guest. We won’t be staying at another red roof again.
1.0
Everyone was great
1.0
Where do i begin?? First during checkin two couples come down saying there room wasn’t done being cleaned and half bedding with no towels!! Then i get to my room took 5 min to get in because key wasn’t working. Then we get in and it had no couch in room had a big space like they took the other bed out and just left the space. Then we wake up to the fire alarm going off and the whole hallway and our room was flooding. Got my clothes wet and the whole floor wet. And still gave no discount or refund
2.0
Big room but the shower faucet was so gross it made me want another shower, the head board had mysterious glizzy streaks so I slept sideways so my head didn’t get pregnant. There was a bug that stuck to my sock and joined me in bed 💀
3.0
I did not like the horrible smell coming from the bathroom shower stall area. So I kept the fan on all night and it did the trick.
1.0
I was warned not to stay here because of people actually live there for various reasons. I stayed there because it was close to my destination. The walls were chipped there was rust everywhere there was a hole in the curtain. And the kicker was the all Night party thrown in the room next door room 228 to be exact. Music blasting and loudness in the room and hallways. I used a coupon I wished I used it on another hotel
1.0
The club noise was ridiculous. The hallways and air circulation smelled strongly of marijuana & cigarettes. We saw a “deal” of some sort take place in the parking lot. So disappointed and even after we asked to be moved, we were not. Nor did we get a pillow we asked for.
1.0
Bathroom and room were clean poorly.
Room stinks as mold.
Just desgusting.
3.0
I liked the fact that it was available considering the events in the area almost made it impossible to get a room. What I was not pleased about it was the room itself was not well maintained.
1.0
In 50 years of travel, it was the worst hotel that I have ever stayed. Bugs in the room, torn curtains, dirty floor, bathroom dingy, toilet seat was very loose and it could not be tightened. The bedspread was a sheet. Soap for two people was the size of half dollar. No shower liner - the floor was always wet after a shower. This room did not look anything like the room on the web. Trash in the hallway and dim hallways. Our room was not a room you would want to go back to during your stay. We left a day early and I was charged for the extra day. If I could have found a room in the area for Saturday night, I would have moved immediately. I cannot believe this room can fly the Red Roof flag. Obviously, it is not inspected. My brother, was the CEO and President of Cendant hotels (10 chain hotels). He would have disenfranchised this hotel on the spot.
2.0
Our stay wasn’t bad and it wasn’t good. The room was ok but the sheets were a little dingy. We asked foe the sheets to be changed they gave us the sheets to change ourselves but they were just as dingy. We asked for an extra pillow and we were told there were no extra pillows😳
1.0
Place was disgusting I checked in and then checked right out - dirty and vagrants living there
3.0
The stay was less thanaverage. When we got there the woman at front desk was eating indian food and it smelled terrible. She was curt and interrupted me. The bed was lopsided and the bedding itched me all night. I guess too much bleach in the sheets made them rough and not comfortable. People were up late in the hallways where you could hear them and it was annoying. Not coming back.
2.0
The room was large and very clean. No one informed us of a $100 deposit we had to pay at check in on top of the room fee. They also never informed us that there was a nightclub next door which played loud music until very late in the night. Housekeeping did not come to clean our room and when we asked for clean towels we were told we could have one because we needed to ask in the morning. If you put the key card near a phone it resets and you can’t access your room. The front desk has to reprogram it and they require ID - which is no good if it’s locked in the room. Not the end of the world, but annoying.
For the price it was ok, but we won’t be back.
1.0
One of the worst places I ever stayed.
3.0
The hotel was much better the 1st time I was there. It looks like it has new owners and it has completely gone down hill.
2.0
This motel is located behind a cemetery on a dead end road. The only options for food within walking distance are the vending machines. Stayed here because I was on a budget. Do not recommend unless you’re homeless, have an extra $60 and want a roof over your head. Just plain Gross! The smell in the hallways were gagging, other guests were especially loud and disrespectful, guests openly using drugs outside, domestic fights in the parking lot….if you’re broke… stay here. They did have hot water and a chair to use as extra security under the door handle though.
1.0
The first room has its toilet totally not working. But the front desk was really friendly and changed my room immediately. The second room has collapsed closet doors and dirty walls with likely something from vomiting.
3.0
great bathroom-no ice bucket. bed made sounds like a holllywood thunder special effects.
1.0
Dirty towels
1.0
Bad customer service ,dirty sheets
1.0
Girl at front desk pleasant
Room didn't have hair dryer, coffee machine nor microwave. Floors sticky and dirty. No comforter on bed (had two sheets for covers), one bed missing pillow cases (called downstairs brought up 2 pillows with cases), couple pillows were so thin had them folded in half in cases, not enough towels for 2 people, lamp shades damaged, usually give you 2 cards we only rec'd one, curtains ripped, doors entering building were very dirty, people hanging around by side door smoking no where did I see a butt disposal stand, parking lot had trash flying around, beer caps and butt ends. No restaurant open on premises as advertised with a menu...but hasn't opened yet???
Killed 3 roaches in bathroom. And for some reason on 7/31 they charged our account $1.50??
4.0
Very dirty facility
2.0
Should not be in your list of hotels
2.0
The room we was given looked ok went to sleep woke up roaches was all over even on the bed they did change the room but no one should have to experience that unacceptable
2.0
The smell of marijuana was absolutely horrible, they also don’t disclose that there’s a dance club on the back end that’s open from 12am-2am and they people coming back are screaming and yelling. But you get what you pay for, the blankets were all stained and the towels aren’t the greatest
1.0
The staff was excellent
1.0
Very much smokie smell and bed sheets and towels are very dirty
FAQs
How much does this hotel cost compared to others in Wilmington?
The average price for a rental in Wilmington is $173 per night. This rental is $72 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Red Roof Inn & Suites Wilmington - New Castle. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Red Roof Inn & Suites Wilmington - New Castle pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Red Roof Inn & Suites Wilmington - New Castle?
We found 6 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, parking, and laundry.
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