Cleopatra Palace Hotel

Minibar, in-room safe, desk, laptop workspace

Combined shower/tub, free toiletries, hair dryer, bidet

About this resort

Situated in Playa de las Americas, this lovely resort for $227 per night is a great option for your next vacation. Upscale resort on the beach, near Playa de las Américas Guests of this beach resort will appreciate convenient onsite amenities such as a fitness center and a sauna. Cleopatra Palace Hotel offers 431 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Televisions come with satellite channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers. This Arona resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Gym / Fitness Center

Map of Playa de las Americas

Nearby attractions

Cleopatra Palace Hotel

4.4

Excellent(989 Reviews)

Resort in Playa de las Americas

4-Star Resort

Reasons to book

Includes essentialsPool, Air conditioner, Internet / Wifi and more

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About this resort

Amenities

Pool

Air conditioner

Internet / Wifi

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Gym / Fitness Center

Map of Playa de las Americas

Nearby attractions

Reviews

4.4/5.0

Excellent(989 Reviews)

4.0

Feb 2024

Sadly, our recent stay did not go well - We have stayed at this hotel many times over the years and we have always been impressed and pleased with our stay. However, on this occasion there has been a major change in attitude of management and guest services - rude, not listening and unwilling to listen and not understanding and unwilling to understand. Certainly we were not treated as VIP and felt treated as Low Life - As a senior doctor and nurse, we were officially reprimanded by Guest services for celebrating my Birthday on the balcony at midnight - we were not noisy or drunk. My wife is Registered Blind in the UK and partially Deaf - this was not listened to or understood. The second day, after dinner in town for my Birthday, I was unwell coming home and needed to rest and lie down to fend off a bout of nausea - I have Crohn’s Disease which can cause nausea and sickness after eating - We were shouted out in the hotel and reprimanded for bad behaviour - We were not listened to about my Crohn’s Disease and not understood. Guest services stated repeatedly that it was ‘Not Their Concern’ !! They were only concerned about other guests. We were then quite abruptly asked to leave the hotel the morning after at 11am and told to pack and leave the room within 15 minutes - We were told Management had made this decision but we were not allowed to discuss this with management or guest services. We were escorted out of the hotel with our case and bags with nowhere to stay !!

2.0

Jan 2024

Great location in las americas, easy walking to edeje or los cristiamos. Breakfast buffet excellent with live piano music. Rooms ok but not brilliant compared to newer hotels. Many restaurants for lunch and evening meals nearby. Very expensive compared to other hotels los. Cristianos and las americas. Needs a loyalty for regular visitors.

1.0

Jan 2024

This hotel needs to be urgently refurbished.

3.0

Dec 2023

Lovely hotel & staff thoroughly enjoyed our December break. I would however like to have tea making facilities in the room ( just a suggestion)

5.0

Nov 2023

This hotel was perfection. From start to finish the architecture, atmosphere and aesthetics were incredible. The food was lovely, the only one downfall was the quality of coffee, it wasn’t very strong. The location was excellent. The pianist who played with breakfast was sensational. The excursions lady was excellent. It was the first holiday for me and my partner and I couldn’t fault it. I would revisit in a heartbeat.

5.0

Nov 2023

Loved the room With the sea view Must be the best in Tenerife. Very hjgh rate of cleanliness throughout the Hotel Staff very courteous and helpful,just loved it.

5.0

Oct 2023

Would like to see tea/ coffee facility in room

4.0

Oct 2023

Perfect beach location.

3.0

Oct 2023

The location and the breakfast are fantastic. The team will make all they can to make your stay the best as they can. (thanks to Deil, Antonio, and others). The clean, sandy beach is just outside of the hotel. Go early and take the right side- it's less crowded and the waves are calmer. By the hotel, you will find huge amount of restaurants and shops, and it was very safe to walk around. Don't miss the sunset by the Starbucks' beach. Last thing: don't miss the spa with it's heated seawater pool. And now the "not so good" stuff : 1- the front of the hotel is the "Hard Rock Cafe" but you will not hear the noise. 2- To the opposite, the outside right wing suffers from the street parties till 11:30pm. (rooms 3xxx) 3- The rooms on the outside left wing (7xxx) are quit at evenings and nights but during the day there was some light construction noise from the opposite hotel. I think that maybe it will open by the end of next year (Dec 2024). So after then, consider choosing the rooms with the pool view . 4. If you like a really hot Jacuzzi, please remember that the outside one is only 27 degrees centigrade. the inside one is about 33-34.

5.0

Oct 2023

Amazing location and lovely hotel

3.0

Sep 2023

No bar, no breakfast. Neighborhood in decline.

5.0

Sep 2023

I had the pleasure of staying at the Cleopatra Palace Hotel in Playa De Las Americas, and I must say that the experience was simply perfect in every way. First of all, the size of the hotel is impressive, but it did not compromise the quality of the services offered in any way. The first thing I appreciated was its prime location right on the beach. The convenience of being able to access the beach with just a few steps is a priceless luxury. Additionally, the hotel provides free beach towels every day, which was extremely convenient and made our stay even more enjoyable. The hotel's location is also optimal for shopping enthusiasts as it is situated on a bustling commercial street. Stepping out of the hotel immediately immerses you in an atmosphere of shops, restaurants, and bars, making the evenings very entertaining and convenient. The hotel rooms are spacious and comfortable, each with a dedicated balcony that allowed us to enjoy stunning views. The cleanliness of the rooms was excellent, and this aspect is very important to me when choosing a hotel. The breakfast buffet was a real highlight. The abundance and variety of food offered were amazing, and the staff was always ready to replenish the dishes, ensuring that nothing was ever missing. The quality of the food served was top-notch, and I greatly appreciated the opportunity to start the day with such a delicious breakfast. Lastly, I must emphasize the excellent value for money that the Cleopatra Palace Hotel.

3.0

Sep 2023

We had a superior double with a plunge pool,fantastic corner plot,sea view and very comfortable, plentiful at breakfast time,the restaurant manager was so pleasant, effortless check in and check out,a very nice experience

2.0

Aug 2023

We had an extra night due to a cancellation on our flight so we chose this hotel because it looked good for entertainment and location. Location was good but the hotel is tired, rooms are pretty uncomfortable, I had vip extras with being a gold member, I didn’t get any benefits we had a room that looked over the side of the street. Beds are hard. Went to the bar to see the entertainment, there was about 35 people there but not a seat so went to bed. Breakfast was ok at best.

5.0

Aug 2023

Good place

5.0

Aug 2023

I liked a lot the room, the services, the position of the hotel, that was really close to the ocean.

3.0

Jul 2023

Great location next to beach and shops. Lovely breakfast. Very helpful staff. Lovely shopping centre and restaurants across the road in Safari centre,

5.0

Jul 2023

Very good hotel and great staff and good breakfast and dinner options no problem getting sun beds only issue is noisy at night time until around 12.00 am .

5.0

Jul 2023

We Have stayed at the Cleopatra hotel 4 times now. The Mediterranean palace is being upgraded at the moment and when the work is completed we will look forward to our next visit. I would recommend this hotel to very one.

5.0

May 2023

Emplacement excellent

1.0

Mar 2023

No free drinkable water

4.0

Mar 2023

Lovely property but would go for room upgrade next time and ask for a balcony with sun in afternoon as personally it was too cold to sit on. Would stay at this hotel again.

3.0

Feb 2023

Fantastic place with good breakfast with a piano player. Nice and spacious room - we had sea view - quiet area. beach just outside the hotel. Really nice area. Very friendly staff all professional and very helpful.

2.0

Jan 2023

Have stayed here many times and have always had a great! This time was going well but we all had problems with our key cards for our rooms!! At least once a day the card wouldn’t open our room door!?!? Very frustrating and always received a different reason at reception for the fault!!! At check in, we were offered a 2 hour late check out for both our rooms, which we agreed to! On the day of check out, we were out walking and Reception called and demanded we check out of one room as we only had late check out for one room!!! The staff on Reception Yolanda and Julia(?), were very unpleasant!! It really put a bad taste in our mouth and ruined what, until then had been a lovely holiday!!!

3.0

Nov 2022

Location fabulous but the rooms need upgrading. The restaurant staff were unfriendly and we were disappointed to learn that the indoor pool was closed fir renovations!

2.0

Nov 2022

Excellent hotel and location, we could also use the Mediterranean hotel next door for free. I found the hotel grounds complex, easy to get lost and use the wrong lifts. Overall a class hotel

4.0

Nov 2022

So I thought I would update my review after 2 days. First of all, I was asked not to film people in the hotel, so I didn't, I always comply. I will say that Paula waa fantastic and a credit to the hotel. The passive aggressive response to my original review was not needed. I understand defending the hotel and its reviews, I get that, however, I will still maintain that the title upmarket hotel is a bit generous yes its beach front but some of the rooms and inded hotel need investment. That is a fair criticism in my view. Now, I booked the second night whilst waiting for my first room as I didnt wish to travel to another hotel before my flight home, so I didnt even see the room before my second night booking. If you did a mystery shop at the H10 Gran Tenerife that I stayed in the previous night, you will find, free wifi, coffee machines in every room and a beach front location all for less than your rate. So pleae take this as an honest review. There were some good points and staff were friendly, good location, but thats it.

2.0

Nov 2022

I have stayed in 4-5 star hotels worldwide, this hotel sadly failed on so many levels. I booked the room with a pool on balcony, so the 8 series rooms were an awful burgundy colour scheme, tired, cracked tiles, cobwebs on lamps and disappointing pool. Most top hotels provide a coffee making machines like Nespresso, but this one, even in the quality rooms just have a kettle, but the weird thing is that you have to phone room service for the coffee, milk or tea at a cost, so why a kettle? The room in the 8 series was so bad, a youth hostel would have been better. I was swapped to a 9 series room which was better but still not great. The TV is right near the balcony doors, 2 small comp water bottles and the pools are not heated but ok. This seems like a typical whinger who wants everything, but I very rarely complain, this justified it. To pay nigh on €500 Euros for two nights did not justify, in my opinion, the cost. The H10 chain, blows the Mare Nostrum chain out of the park.

5.0

Nov 2022

Fantastic location, fantastic hotel and nothing was too much trouble for the excellent staff. Will we be staying again ? You bet we will.

5.0

Sep 2022

Friendly and welcoming staff, everyone polite and helpful. Facilities and location excellent. I would highly recommend this hotel

5.0

Sep 2022

Very beautiful place, the rooms are nice and clean and the staff is friendly and helpful. I definitely recommend going.

3.0

Sep 2022

The most relaxing holiday we have ever had. The room with plunge pool and large balcony was just perfect. We ate out at the many restaurants close to the hotel and spent the majority of our time on the balcony of the hotel room. We will definitely return and would highly recommend the room with pool. A bit more expensive but worth every penny.

5.0

Sep 2022

Had a great time! Stayed here on numerous occasions and we have never been let down!!! Always friendly, welcoming and comfortable! Perfectly situated in Las Americas for everything! Breakfast is simply ama8!zing!!! Looking forward to our next stay already!!! Thank you!!!

5.0

Sep 2022

Amazing service from the check-in with champagne and through to checkout. We will be missing Chef Roberto’s fluffy omelette and Juan’s light crepes for breakfast every morning. All the staff have made this place home away from home for us always since my husband & I stayed more than 8 times to this hotel.

5.0

Aug 2022

2.0

Aug 2022

Well, Hotel was nice, condition is okay. But, I didn’t understand why they haven't service like a 4 star or higher. I drunk coctails like a juice or lower quality. They give me room with bad smell and I request to breeze room and spray some freshener. But, they didn't. I asked even 2 times and aecons time they wrote down to the book and told me exactly will do this time. But, 👎(( To be honest I love hotel concetp but service under the zero. Yes, they greeted me with shampagne in the reception.

5.0

Jun 2022

Beautiful hotel! Will definitely go back again.

3.0

Jun 2022

Amazing hotel with staff that go above and beyond. Lovely facilities and excellent location. Would definitely stay here again

2.0

Jun 2022

The standard room was overlooking the kitchen area and very noisy from 6:00 to 23:00. And there was continual noise from Hard Rock Cafe. One mattress was not fit for sleeping. Asked for it to be changed and their solution was adding a mattress topper! Useless !

3.0

May 2022

Lovely hotel great facilities great location great breakfast

FAQs

How much does this resort cost compared to others in Playa de las Americas?

The average price for a rental in Playa de las Americas is $119 per night. This rental is $108 above the average.

Is parking included with this resort?

Yes, parking is listed as an amenity at Cleopatra Palace Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this resort?

Yes, a swimming pool is available for use at Cleopatra Palace Hotel. Enjoy the water!

Is Cleopatra Palace Hotel pet friendly?

Unfortunately, this resort is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Cleopatra Palace Hotel?

We found 9 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.

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Looking for a Hotel in Playa de las Americas, this Hotel for $242 per night for your business stay, family stay, couples stay, getaway vacation, on your next trip.

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Cleopatra Palace Hotel

About this resort

Amenities

Map of Playa de las Americas

Nearby attractions

Cleopatra Palace Hotel

Resort in Playa de las Americas

Reasons to book

About this resort

Amenities

Map of Playa de las Americas

Nearby attractions

Reviews

FAQs

How much does this resort cost compared to others in Playa de las Americas?

Is parking included with this resort?

Is there a pool at this resort?

Is Cleopatra Palace Hotel pet friendly?

What amenities are available at Cleopatra Palace Hotel?

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