Better than Manassas quality inn that's for sure

We stayed two days, both night were so loud and noisy that people were talking in the hallway and couldn't sleep. On the second day AC didn't work. I found the hair on the toilet on the first day. It was not a pleasant experience.

First, when I reserved on your app. I paid an extra $14 for breakfast for 2. When we arrived at the hotel we found out that they offer complimentary breakfast to all guests. So, I would like my $14 plus tax refunded promptly. The breakfast was also not very good. The jets on the hot tub were also out of order.

Worst experience I've had with a hotel chain in years. Traveling 24 days a month for the past 6 years doing corporate training for the number 3 retailer in America, I've had my share of mishaps by employees, but I've never encountered such disdain, dishonesty & disrespect than I endured at Wingate Chantilly. At 9:53 pm I contacted to verify that the shuttle would be available for pickup at Dulles airport because their web information says till 10:00. The representative (Mini I think) put down the phone to ask the driver which I thought was unusual because I did not think it was at staff discretion, then returned to say "yes they will be there in 15 minutes" to pick me up. Stated to her that I don't know how long it will take to get from one station away on the train system being my first time utilizing it, but if it takes 20 to 25 minutes will they wait? She said no they will not wait but 5 minutes when arrive. Then I responded "well it may only be 10-15 & I'll rush down there & call as soon as I'm there". She said okay and hung up the phone which was at 9:57. Called again 6 minutes later 10:03 p.m. stating I had arrived and am waiting on the platform for the shuttle. She said they did not bother to send the guy because figured I would be later than the 20 minutes that was prescribed. I had debated with her for a second why did she state emphatically that the shuttle would be on it's way if she made an arbitrary decision within 6 minutes of our original conversation.

room was loud, mold in shower, hot tub that was not hot, dirty pool and hot tub, heat/a/c unit made weird noises, big comforter and thin sheet on beds - which made it difficult to regulate temp. The open format of the hotel allowed all the noise from the lobby and front desk to be heard on the second floor. if it weren't for the fact that I got such a good price the rating would be even lower.

Friendly staff, safe location, ample parking. The property seemed run-down though, and in need of a remodel. Stained carpet, chipped and scraped doors, cracks in toilet porcelain. It was clean, it just didn't seem so...

The hotel had nicely updated shared spaces, such as the lobby and dining room. The rooms, themselves, were nice, clean, and functional. The location was perfect for visiting areas of Fairfax and a 30 minute drive from DC. I would stay there again.

Nice area , convenient and close to the airport.

the shuttle service does not even start to run till 7am so if you have a early flight plan on taxi or uber also took lots of time to get a hold of anyone to get shuttle to hotel and then waited a hour for pick up. shuttle was dissatisfied

Dingy, dated room, covered in Fabreeze. Needs a renovation.

Very Comfortable

Card reader at side door doesn't work. If you come in late and have to park on the side, you have a long walk to the front door. Other than that I think is a great value. Very friendly staff, very clean and up to date.

Hotel was clean and quiet.

No issues great for the price nothing fancy

Close to everything. Good restaurants and the airport. The staff was great.

Room was clean, pillows were not too comfortable, had to wait a little too long for hot water, tried to plug in my phone charger and lost power on half of the room. Although not the hotels' fault, on the second night at midnight, someone was banging on our door and trying to open, front desk clerk explained it was a guy whose wife didn't give him the room number, that whole situation could have been handled better.

Good location

Very clean and our room appeared recently renovated. Staff was courteous.

The light was out in the bathroom

Great front desk staff!!!

I enjoyed everything. My only down moment was an embarrassing scene in the toilet. I didnt report it because it probably was overlooked by the maids. We're humans, it happens.

Ok

Comfortable, convenient hotel with friendly desk staff. So close to great restaurants and the Dulles Expo Center. All at a reasonable price.

Nice. i liked the pool and hot tub.

Very clean.

It was pleasant stay! Nice and clean, quiet and staff was so friendly!

All

Hot tub did not work. None of the side or back doors worked. Could only could enter through front door. Front desk make worker was on phone the every time i went to front desk to complain. Seemed as if i was bothering him

All was great.

Nice and quiet

Heater did not work in my room and took them 3 hours to come look at it and took them 6 hours to move me to a new room

Would definitely stay here again.