We checked in for one night prior to a trip to Phoenix. We elected to take advantage of the Park and Stay feature. The desk attendant that checked is in failed to book the airport shuttle for the next morning so we ended up being late to the flight. While we were gone, our vehicle had a window smashed in. Fortunately nothing was stolen but it was incredibly upsetting to return from vacation to a damaged vehicle. No attempt was made to contact us to tell us about the vehicle and the overall attitude by the property was, “Sorry about your luck”. 10/10 would NEVER recommend.

Service and staff was great

During the first night my infant soiled the crib sheet on the crib provided so I called the front desk to request one. I was informed that they did not have access to crib sheets and only the house keeping staff could get me one. She did offer me a full size sheet. Of course, soft and loose bedding in a crib is dangerous as clearly stayed directly on the crib itself and so I declined. The next morning I called again requesting the sheet and I was once again offered the full sized sheet and then told to call after 1130 since that's when the housekeeping staff would be available. I called again after 1130 and was told someone would leave the sheet in my room. When I got back there was no sheet. Instead there was a full sized fitted sheet wrapped around the crib mattress with a sheet folded and placed on top. Extremely frustrating! I understand that not everyone is aware that many infants die every year from being placed to sleep in a crib containing soft/ loose bedding, however I do not understand how a hotel does not have extra sheets to fit all of the beds provided. Would the hotel accept full responsibility if injury or death resulted from this?My infant had to spend 2 nights sleeping on a dirty crib sheet. Not what I expected from an IHG hotel, especially after learning they joined a government safety campaign back in 2000 to improve crib safety. I was also charged $100 more than stated on my reservation but have yet to receive a receive the email receipt promised.

We came to Raleigh for Com a Con.

Good and relaxed stay. Breakfast options were healthy and good.

We stayed in the 2 bedroom suite and it was perfect for our family of 6

Big rooms and comfortable. Employees very friendly and helpful. Some of the living room furniture needs updating. General everything was very good.

Great stay, clean and comfortable rooms. Hotel provides Dove products in case you forget to bring your own soaps and lotions. We stayed in a 2 bedroom suite complete with kitchenette, dishwasher, coffee maker and toaster oven. We were very comfy for the 5 day stay. No pool but you can access neighboring pool (Holiday Inn). Full breakfast bar everyday too!!

Love the 2 room suite. Perfect if you're traveling with 3 or more adults. Staff is very friendly and accommodating and suite is well stocked.

Property was very clean but very worn. Needs updated. Limited electrical outlets for charging at bedside. Breakfast is nice but same selections everyday. Would be nice to have some variety for a longer stay. Staff very friendly and helpful.

We had the 2Bedroom suite. Stay was nice. Was surprised by the $100/night security deposit but no big deal. Overall nice stay rooms were clean and convenient.

Great location near airport. 2 bedroom suite very comfortable. One Bedroom was missing a block out cutain for the window making it very difficult for sleeping with street lighting right out side the window.

The staff was very friendly and informative. The room was okay and needed a few minir touches. Overall, everything was well. There was alot of construction in the area, making it confusing for the hotel entrance. Also, not any nearby shopping centers for convenience.

Great location, clean and quiet. Room was just what I needed for an extended stay. Friendly and attentive staff. Will definitely stay here again.

Great hotel, with super friendly staff, and delicious food. Huge rooms, This hotel has everything. I would recommend it a 100%

It was hard to see the property from the road because it's behind 3 other properties in front of it. The morning staff was very friendly but the lady checking me i n the night before didn't smile or really greet me. I felt like I was inconvenience to her. The room was clean and neat but tired. Bathroom faucet had very low water pressure, the shower was good, the TP holder was old and needed replacing. The lady who was overseeing breakfast did an excellent job. The road construction out front doesn't do this property any favors.

The receptionist was very nice and informative. the rooms and beds were very comfortable. No complaints.

Nice clean business hotel with free beer and wine in the afternoons! Stay here.

I didn’t like the fact that I explained my dog was a working/service dog and they still charged me for him being in the room.

The Gotel Staff was Friendly , Cleanliness was ok! Had to move the nightstand to get something we dropped and Oh the Trash and Debri behind there! The room had a little musty smell but would stay here again!

Desk clerk was fabulous. You have a fantastic staff

Nice hotel. Big room. Loose tile bathroom in our two bedroom suite. Room 304. That needs to be fixed soon. Nice stay

Great stay!

Quietnlocation, clean hotel and very friendly and helpful staff!

The hotel is well maintained and in a nice, safe area close to many attractions in Raleigh and Durham. The complimentary breakfast was delicious and had a great assortment of foods. However, The best part of our stay was the staff. The young lady at the front desk was working almost our entire stay and she was wonderful. Very friendly and kind. I just can’t say enough about her. We will be back because of her.

This is beautiful property, very clean and beautiful, the staff was very very helpful. I will be staying with them again 😊😊😊

This place is so clean and comfortable. The breakfast was excellent as well!!

Mgr was terrible rude hotel was run down and had roaches and bathroom floor was coming up hotel wasn’t clean up to standards of IHG or hotel.com. Housekeeping was lacking in rooms and didn’t want to give new towels. mgr didn’t want to take responsibility for all the things wrong my first and last trip to the area

When I first got to my room the bed had some dirt or debri but I ignored it and just dusted it off. Also saw a bug but it's the summer so I also ignored it. The second night, there was a water bug in my room, they moved me to another room and there were at least 2 water bugs there, I was mortified! I checked out that night.

The room was very clean and the staff was very friendly. Breakfast is served at a reasonable time and there is a variety of food options.

I loved the layoit of the room .my only issue was we had a palmetto bug in our room which was un nerving a bit . overall i know thats an issue in north carolina im just not used to it.

Loved this hotel! We arrived after 1 am, not always the best times for a hotel's service, but we had a very friendly person checking us in, and it couldn't have been better. Loved the fruit infused water by the front desk.