SureStay Plus Hotel by Best Western Grand Island

No hot tub

We spent 2 nights at the Grand Island Surestay in July and have nothing bad to say about the establishment. During our check-in, the manager noted my mother’s senior age and use of cane and immediately pointed out that our 2nd floor room would be difficult for her to reach as there is no elevator on site. She then immediately switched our room to the first floor. We truly appreciated Bonny’s proactive approach and flexibility immensely. We had a standard room w 2 queen beds which was very clean (and had just been deep cleaned). The room is a tad small and the bathroom very small (kinda hard to close door without stepping into the tub), but otherwise excellent for the price. Staff members were very kind and responsive. The air conditioning worked great and was easy to adjust. Finally, the hot breakfast included cheese omelettes, brown-n-serve type sausage links, biscuits & gravy, pancakes, packaged pastries, cereal, fruit, yogurt, juice and coffee. We ate breakfast at the hotel both days which we have not always done when hotel breakfast offerings are poor. For the fully taxed price of $111/night, we were very pleased with our stay and believe we received a good value. We would recommend this hotel as offering great price/value.

Staff was above excellent

Our door did not lock and, in general, the room was mediocre at best. BUT the evening staff went way above and beyond. She’s the only reason for the five.