On arriving, the gentleman at reception was extremely welcoming and was very informative helping us with any queries we had. When we entered the room, everything seemed quite nice, if a little on the smaller side for the price. We had a shower, double bed and a nice door that overlooked the canal. Unfortunately, the door was very sticky to open, there were a couple of stains on the throw at the bottom of the bed, the walls were a dirty cream colour with quite big wear marks in places and access to the bathroom was hindered by the fact the door was constantly smash in to the base of the shower unit when three quarters open. The overall impression of the room was on the nicer side but it really could have done with a bit more TLC. We ordered food to the room as a treat was was actually quite nice. Although the soup and sandwiches were both missing their advertised fries, and the sandwich came with horseradish on when requested not to. We visited the spa facilities which were really beautiful and would very much recommend people go and experience. In the morning we had the buffet breakfast which was included in the room rate and can't really go far wrong with. But the sausages looked a little over done but the bacon was lovely and thick. And the restaurant was a really pleasant place to eat in complimented by more nice and attentive staff.

The hotel was our final stop after completing the 3 peaks challenge. A bunch of broken bodies turned up & headed for the hot tub & the facilities at the pool certainly didn’t disappoint. The reception staff were excellent juggling a large group and completing dinner orders at the same time. I asked for 2 of my 7 rooms to be changed from doubles to twins and nothing was too much trouble. Food was excellent, the bar & restaurant staff attentive and polite and breakfast the following morning very high standard. Cleanliness was exceptional, your hotel certainly ticked all the boxes.

Excellent hotel with great facilities and restaurant. Staff were excellent throughout the complex. Great location just off the A5. Would stay again. Plenty of parking, large restaurant with good evening and breakfast options.

Very old and broken down furniture. The room walls so thin i could hear the guy next room pass gas and eat chips.. the rest was okay. Bed small, and our view was the garbage in the back (we opt for a cheaper option so i guess got what we paid for) the room walls so thin was hard to sleep as woken up by next door using toilet etc.

One night stay in canalside room. Very comfortable room and excellent spa facilities. Breakfast was adequate ,nothing wrong but not outstanding .

Amazing, nice canal view , very relaxing stay

This hotel is great. Quiet, safe and convenient. The staff are professional, helpful and friendly. The room was beautiful overlooking the canal. Well equipped and comfortable. The breakfast was fantastic along with the added luxury of room service. Excellent stay and good value as well. Highly recommended

We booked for 2 night and half a spa day on day of arrival. To me the spa is missing something cold. There were great thermal saunas and steam rooms and jacuzzi but everything was hot. Room its self was nice but bathroom was tiny. I originally booked executive double with canal views then upgraded to feature room but didnt seem a lot of difference for rhe extra charge. I was then upgraded to the suite which was amazing. Food in the pub is not very exciting for the price. Back to the suite. Huge room all mod cons, mood lighting, electic curtainsm huge bathroom, Alexa, smart TV. 4 poster bed. We definitely enjoyed the suite. My partner used the pool on last day which he said was good.