Mantra Wollongong

Check in staff very helpful

First off, the reception greeting was good very polite. But ask them something out of the ordinary and you get a blank stare. No comprehension of what you are asking. The manager says things are available to you, but the front desk know nothing about it. Keep in mind that there are new owners now who are doing catch ups in quite a few areas. On the surface everything looks clean spotless and tidy. But behind those washing machines, toilets and dyers are months of dust, powder and assorted debris. The beds are pillow tops, but still rather firm. We stayed for a week and had sore backs at the end. They do supply lovely fluffy towels to die for though. All the kitchen utensils that you would need is supplied and in good working order. Some of the shelving were missing the plugs to hold them up, Luckily I travel with spares, so was able to fix them to use. The rooms are a bit sparse, could do with an extra chair and more pictures etc. on some walls.There are now a couple of food outlets within walking distance, especially a nice coffee shop near the station. Even though you are close to the station we didn't notice any noise from it. There is unfortunately building work being done next door. Also lots of steps to the entrance, no ramp for those who can't handle steps. You have to use the carpark ramp, but you need a keycard and we found they don't always work and were not able to speak to reception to let us in. Had to run to Front desk for help. Minor irritations.

Awsome

Easy to find and was able to get an earlier check in. Hotel looked nice from the outside and the foyer was nice but the hotel rooms were very dated and the carpets had stains on them. A bit disappointing overall