Amazing staff

First room had a roach they did give us a new room but the toilet was messed up breakfast was nasty valet was nice every time we got our car, they offered early check in on site so when texted them about it they told me no rooms available my flight was early I got there at 2:30 asking if we could check in early so we didn’t have to sit in the car man I was rude told me no we can’t check in until 4pm if it wasn’t already paid in full I would have booked somewhere else I would never book this hotel again

good customer service, convenient and fast valet parking, and clean and comfortable rooms.

This property had cockroaches in the hallway by the elevator they were extremely large and jumped. Also it’s far from Miami Beach. Closer to Doral and less touristy. The pool is not clean and shallow. The pictures are deceiving. The staff is nice but most of them do not speak much English.

We really enjoyed the location, cleanliness, staff, also the amenities and we look forward to staying at this hotel again.

Rate was absolutely crazy (but not just here, througout Miami). The hotel is average

Front desk very helpful

Enjoy the rooftop pool and the drinks at the bar were excellent

GREAT PLACE TO STAY, SHOPPING AND REST

Hotel conveniently located close to shopping malls. It's clean and comfy.

We got in late and were tired. The staff was so kind, helpful, and pleasant. The room was clean and comfortable. Valet parking only hit is included in your stay. A nice surprise was breakfast included too! They have a pool and gym as well but we did not use these.

Beautiful hotel,very clean good location.room was great size . loved that we had washing machine and dryer

Like the abilty to make your own meals using the in room kitchen. Pool was nice as well as the location for shopping

Very clean

Love it

Great property. Fabulous pool & hot tub area. Rooms are amazing with full kitchen & washer & dryer. Will return.

Spacious clean bright rooms.

Excellent options for breakfast, a lot of variety and good quality. The room was incredibly spacious and comfortable.

4th stay - still nothing to complain :-)

The stay was fine. It’s just an average 3 star hotel. The purpose of the visit was just a 1 night stay so we can leave for our cruise the following day. The next morning we checked out and asked the front desk for a taxi to get to the cruise port. A regular yellow taxi came and he called off the taxi and told me that the hotel has a specific taxi that they normally deal with. I didn’t think anything of it as they were speaking in Spanish and I couldn’t understand a word they were saying. Anyhow another taxi came but it was different. It wasn’t the typical yellow taxis that they have in Miami, it was a regular suv but they had a taxi meter inside. The ride to the port was 30 mins. When we got to the cruise port we were charged an excessive amount for the ride. It was $90. A regular taxi would have been half the price. In all my years of travelling I have never been to a hotel that purposely worked with others to scam their guests. I couldn’t believe that a hotel would do this to their guests! I definitely would not be staying here again!

Excellent place

Staff greeted us even when flight was cancelled at 3:00AM. Very kind, family friendly and great recommendations

Musty room. No outlets could hold plugs. A/c didn’t work. Unless you get the room For free stay anyplace else. Requested assistance and no one came.

Good, excellent service 👍⭐️🌟🌟🌟🌟

Was a beautiful place

Was good, room needs to be updated

Our stay here was satisfactory. Breakfast was decent with enough options to select from. It was within walking distance of 2 malls and there is a Japanese restaurant on the compound. Our room had washer and dryer, dishwasher, stove, microwave and save. housekeeping came every day.

Outstanding customer service by Adriana at the front desk.

Staff needs to speak English!

Firstly I tried to check in sooner and I asked if it was ok to come an hour early. They said they would call me back and never did. We left a book in the room and contacted them… they never called back…. Called again the next day and they said to call them back if they found the book and once again I had to call them. They said it wasn’t there and it wasn’t their fault. Staff were really nice but service was substandard at best.

Excellent

Very welcoming and friendly staff.