Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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Location
Reviews
3 / 10
Very Poor Customer Support
The location is fantastic. The bed was comfortable. The layout of the unit was very nice.
I booked an apartment with AC. I always put that in my search filters. This listing said it had AC, and I booked it in good faith.
When I got there, the AC wasn't working and wouldn't turn on.
That same evening, I contacted the property via the Booking.com app, and the property directly via the contact info in the listing. I also called the phone number listed for the property on several occasions, but that went to a recording saying no one was there to answer, then it hung up.
I text messaged both Booking.com and the property. I sent emails as well. Even AI tried to temper my frustrations and I hoped that would penetrate the cyberspace somehow.
The next morning, I got a message from Booking.com saying they had contacted the property 'maintenance' regarding the non-functioning AC.
Several time throughout that day, I sent messages to Booking.com and also the property asking if the AC had been fixed. There was no reply from either party all day.
I called, text, and Booking.com app messaged several more times that evening when I returned to find it still not working, but to no avail.
Finally, on my last night there, I got a message on the same Booking.com thread from the property asking me how did I like my stay, and would I please leave them a good review!
I responded to Booking.com my displeasure with the utter lack of customer support and service.
I simply did not receive the apartment that was listed in the condition it was listed, and that I paid for. And given multiple opportunities to fix the issue, it was ignored.
Oh, and one other point! I was informed via a note on the bathroom wall, that toilet paper cannot be flushed down the toilet! You must wipe yourself, then put the dirty toilet paper into a wastebasket, and then carry your waste downstairs to a dumpster in the street, or you will be fined €50. Wouldn't you think something like that should be included in the listing?
8 / 10
Generally is good but just need little bit to be Perfect
Location is Perfect ...
But
(Tricky to find).
Good communication and explanation over Wutsup...
If someone stay 5 or more days.
They probably need more Towels and Toilet paper. (For spare if he use Washing machine)
And furniture in the roof balcony is too old and no ANY sun bed at all....
Some Turist is too laud in the lobe at the morning and after 22h.
7 / 10
Staff were great, it was expensive for what it was for the time of year.
Good location, quiet area.comfortable bed.
Unfortunately there were road works right outside,
9 / 10
We love this place! Please, please provide better & extra pillows
Location excellent & good connections with the host.
My only problem was the pillows, we did give this feedback after a previous stay, however nothing improved. Request for extra pillows for not followed through!
Location is Perfect ...
But
(Tricky to find).
Good communication and explanation over Wutsup...
If someone stay 5 or more days.
They probably need more Towels and Toilet paper. (For spare if he use Washing machine)
And furniture in the roof balcony is too old and no ANY sun bed at all....
Some Turist is too laud in the lobe at the morning and after 22h.
7 / 10Good·Oct 2026
Good location, quiet area.comfortable bed.
Unfortunately there were road works right outside,
9 / 10Outstanding·Oct 2026
Location excellent & good connections with the host.
My only problem was the pillows, we did give this feedback after a previous stay, however nothing improved. Request for extra pillows for not followed through!
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Dreams of Marbella Old Town. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Dreams of Marbella Old Town pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Dreams of Marbella Old Town?
We found 9 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and balcony/terrace.
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
Prime City Center Location
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Fire alarm
Fire extinguisher
Cleaning products
Map of Marbella
Ratings and reviews
8.5 / 10
Excellent(543 Ratings)
100% verified reviews
8 / 10Excellent·Oct 2026
Location is Perfect ...
But
(Tricky to find).
Good communication and explanation over Wutsup...
If someone stay 5 or more days.
They probably need more Towels and Toilet paper. (For spare if he use Washing machine)
And furniture in the roof balcony is too old and no ANY sun bed at all....
Some Turist is too laud in the lobe at the morning and after 22h.
7 / 10Good·Oct 2026
Good location, quiet area.comfortable bed.
Unfortunately there were road works right outside,
9 / 10Outstanding·Oct 2026
Location excellent & good connections with the host.
My only problem was the pillows, we did give this feedback after a previous stay, however nothing improved. Request for extra pillows for not followed through!
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Marbella
About this apartment rental
Prime City Center Location
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Dreams of Marbella Old Town. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Dreams of Marbella Old Town pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Dreams of Marbella Old Town?
We found 9 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and balcony/terrace.
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