I will say management did their best to accommodate our situation, it was me and my wife, along with her sister. They put an air mattress in our living area to make a sleeping area for my sister-in-law. The issues I had were as follows. First they only give you one room key. They will tell you it is because there is a shortage of them, but the truth is that you need your room key to turn on your A/C. You need to insert it into a slot to run your A/C which means when you leave you need to remove your key, turning off your A/C. Secondly, both fans in the bedroom were without fan blades making it useless. When I told management they said "they wrecked them". Not sure who "they" are, but they knew they had an issue and said nothing to us about it. Third, the toilet and bathroom sink had a leak. When we told them about the leaks they said they knew about. They obviously made no attempt to fix the problem, but at least they knew about it... Fourth, the toilet is within 1 inch of the shower, so you are almost sitting side saddle when you need to use it. Fifth, the chairs on the roof top in the pool area are broken. When you advertise that area as an amenity you might want to fix the issue. There are many hotels to stay in the same area that are nicer and less expensive. We were in room 32, so not sure if other rooms are in the same shape or not. So if you decide to gamble your vacation stay at the Flamingo, make sure you don't get that room.

My husband and I planned a last minute weekend trip to Cozumel, and Tom and his crew were able to accomodate us with fast and clear communication, and were extremely hospitable/went out of their way to make our stay memorable. We stayed in a standard room the first night and a mini suite the second night, and both were exceptionally clean, newly renovated, beautiful, and comfortable to stay in. Breakfast was included in our stay and was served in a beautiful courtyard with delicious food and coffee! (also a lovely bakery/coffee shop right next door) Oscar and Tom were so friendly and kind, and they gave recommendations and assisted us in an amazing day trip to one of the nearby beaches with food recs as well. Very fun location with lots of available taxis. Walkable to some smaller beaches and ~30 min drive to some bigger resort style beaches. Highly recommend anyone stay here for their trip, as the management and hospitality are unmatched.