Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Location
Reviews
8 / 10
Good stay, would book again but only without the ants
Good space and decoration. Very clean and comfortable
Ants infestation. There were ants everywhere and we didn’t leave food out. Only one birthday cake that got completely covered in ants in less than 1 hour
6 / 10
Pretty clean, but Stressful Check-in and Host Interaction
The overall design was cool, clean kitchen, bath/bedroom, towels and sheets. In terms of cleanliness, the majority of the place was fine besides the points mentioned in the section of what I disliked. Spacious jacuzzi
- We reported an issue with the bathroom sink not draining properly to the landlord via message. Unfortunately, his response was unexpectedly rude and dismissive, claiming he had never been informed of this problem before. Later that evening, he escalated the situation by threatening to cut off the electricity after 11 PM, which we found highly inappropriate and unprofessional.
Additionally, the check-in process was unnecessarily complicated due to a lack of clear communication. The listing on Booking.com states “check-in from 18:00,” which we understood to mean that check-in was possible any time after that, as is often the case with check-ins we've experienced in the past.
However, the landlord assumed we would arrive precisely at 18:00 or 19:00 and reacted with irritation when we informed him we would be arriving at 22:30 as we were with our children, still about 1.5 hours away at an amusement park, and he began suggesting he might not be able to let us in, that he’d need to find someone else, leaving us uncertain and stressed. He also insisted that it’s never possible to check in that late anywhere, which is simply not accurate.
To add to the confusion, during our call, he went so far as to say that Booking.com was “not a good platform,” claiming he constantly had issues with it and even suggested that I should book through other rental platforms in the future. His behavior throughout was erratic and unprofessional.
Finally, upon checkout, the woman responsible for collecting the keys informed us that the sink issue had in fact been reported several times before. This was contradicting the landlord’s claim that he had never heard about it. This was disappointing and suggested a lack of honesty and accountability. Overall, the experience left us feeling uncomfortable and poorly treated.
- the sofas were dusty
- sink of bathroom not letting water pass
- we had to remove dirt foam of the jacuzzi
1 / 10
We didn’t stay as we couldn’t get in. Couldn’t contact anybody. A big disappointment. Could booking.com get in touch ple
Nothing, as we didn’t get inside. No answer, nobody there, tried to call, they put the phone down on me. Trying to get a refund d from customer services of booking.com but nobody is responding to me. We had to go find another property. Such a disappointment
No idea, nobody there. No keys, no person!!!
8 / 10
A conseiller surtout pour les gens qui ne sont pas sensibles aux bruits nocturnes
Situation centrale proche des commerces et des lieux touristiques; confort,: spa très agréable, terrasse aménagée, décor de bon goût
Revers de la médaille: bruits de circulation y compris la nuit ( véhicules et passants).
Situation centrale proche des commerces et des lieux touristiques; confort,: spa très agréable, terrasse aménagée, décor de bon goût
Revers de la médaille: bruits de circulation y compris la nuit ( véhicules et passants).
10 / 10Outstanding·Jun 2026
Deuxième fois pour moi j aime bcp cet endroit décoration soignée et le spa ainsi que la terrasse parfait pour les moments de convivialité
Il fallait tourner un peu pour le stationnement
8 / 10Excellent·May 2026
Facile d’accès
Rien
6 / 10Average·Aug 2025
The overall design was cool, clean kitchen, bath/bedroom, towels and sheets. In terms of cleanliness, the majority of the place was fine besides the points mentioned in the section of what I disliked. Spacious jacuzzi
- We reported an issue with the bathroom sink not draining properly to the landlord via message. Unfortunately, his response was unexpectedly rude and dismissive, claiming he had never been informed of this problem before. Later that evening, he escalated the situation by threatening to cut off the electricity after 11 PM, which we found highly inappropriate and unprofessional.
Additionally, the check-in process was unnecessarily complicated due to a lack of clear communication. The listing on Booking.com states “check-in from 18:00,” which we understood to mean that check-in was possible any time after that, as is often the case with check-ins we've experienced in the past.
However, the landlord assumed we would arrive precisely at 18:00 or 19:00 and reacted with irritation when we informed him we would be arriving at 22:30 as we were with our children, still about 1.5 hours away at an amusement park, and he began suggesting he might not be able to let us in, that he’d need to find someone else, leaving us uncertain and stressed. He also insisted that it’s never possible to check in that late anywhere, which is simply not accurate.
To add to the confusion, during our call, he went so far as to say that Booking.com was “not a good platform,” claiming he constantly had issues with it and even suggested that I should book through other rental platforms in the future. His behavior throughout was erratic and unprofessional.
Finally, upon checkout, the woman responsible for collecting the keys informed us that the sink issue had in fact been reported several times before. This was contradicting the landlord’s claim that he had never heard about it. This was disappointing and suggested a lack of honesty and accountability. Overall, the experience left us feeling uncomfortable and poorly treated.
- the sofas were dusty
- sink of bathroom not letting water pass
- we had to remove dirt foam of the jacuzzi
Parking is not specified as an available amenity at L'arbre d'or Appart hyper centre spa couvert. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is L'arbre d'or Appart hyper centre spa couvert pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at L'arbre d'or Appart hyper centre spa couvert?
We found 9 amenities for this rental. This includes free wifi/internet, non-smoking, pets allowed, bar, and balcony/terrace.
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Non-smoking
Pets allowed
Bar
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Garden
Family friendly
Map of Cambrai
Ratings and reviews
8.4 / 10
Excellent(67 Ratings)
100% verified reviews
8 / 10Excellent·Aug 2026
Situation centrale proche des commerces et des lieux touristiques; confort,: spa très agréable, terrasse aménagée, décor de bon goût
Revers de la médaille: bruits de circulation y compris la nuit ( véhicules et passants).
10 / 10Outstanding·Jun 2026
Deuxième fois pour moi j aime bcp cet endroit décoration soignée et le spa ainsi que la terrasse parfait pour les moments de convivialité
Il fallait tourner un peu pour le stationnement
8 / 10Excellent·May 2026
Facile d’accès
Rien
6 / 10Average·Aug 2025
The overall design was cool, clean kitchen, bath/bedroom, towels and sheets. In terms of cleanliness, the majority of the place was fine besides the points mentioned in the section of what I disliked. Spacious jacuzzi
- We reported an issue with the bathroom sink not draining properly to the landlord via message. Unfortunately, his response was unexpectedly rude and dismissive, claiming he had never been informed of this problem before. Later that evening, he escalated the situation by threatening to cut off the electricity after 11 PM, which we found highly inappropriate and unprofessional.
Additionally, the check-in process was unnecessarily complicated due to a lack of clear communication. The listing on Booking.com states “check-in from 18:00,” which we understood to mean that check-in was possible any time after that, as is often the case with check-ins we've experienced in the past.
However, the landlord assumed we would arrive precisely at 18:00 or 19:00 and reacted with irritation when we informed him we would be arriving at 22:30 as we were with our children, still about 1.5 hours away at an amusement park, and he began suggesting he might not be able to let us in, that he’d need to find someone else, leaving us uncertain and stressed. He also insisted that it’s never possible to check in that late anywhere, which is simply not accurate.
To add to the confusion, during our call, he went so far as to say that Booking.com was “not a good platform,” claiming he constantly had issues with it and even suggested that I should book through other rental platforms in the future. His behavior throughout was erratic and unprofessional.
Finally, upon checkout, the woman responsible for collecting the keys informed us that the sink issue had in fact been reported several times before. This was contradicting the landlord’s claim that he had never heard about it. This was disappointing and suggested a lack of honesty and accountability. Overall, the experience left us feeling uncomfortable and poorly treated.
- the sofas were dusty
- sink of bathroom not letting water pass
- we had to remove dirt foam of the jacuzzi
$$$$
Top rated by guests
8.4Excellent
(67 Ratings)
"Good space and decoration. Very clean and comfortable"
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
Map of Cambrai
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Non-smoking
Pets allowed
Bar
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Garden
Family friendly
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at L'arbre d'or Appart hyper centre spa couvert. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is L'arbre d'or Appart hyper centre spa couvert pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at L'arbre d'or Appart hyper centre spa couvert?
We found 9 amenities for this rental. This includes free wifi/internet, non-smoking, pets allowed, bar, and balcony/terrace.
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