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Location
Reviews
1 / 10
Terrible, shameful customer service. Never again.
Positive aspects (which we also wish to mention):
- Good location
- Pleasant furniture and decoration
- Washing machine
- Rooftop terrace
I am writing to submit a formal complaint regarding our stay at Casa Santa Rufina 24, which was booked through Booking.
We paid €1,119 for a two-week stay. We have now been staying in the apartment for more than one week, and given the condition of the property, we believe a 50% refund (€559.50) is justified. At the beginning of our stay, we already contacted the organization by phone regarding the cold temperature in the apartment.
After spending several days in the apartment, it became clear that the property had not been properly inspected prior to our arrival. The issues encountered were numerous and, in several cases, unacceptable.
Problems identified:
- A glass with a broken and sharp edge (risk of injury)
- The kitchen sink did not drain
- Broken and jammed blinds on the upper floor
- The apartment was very cold upon arrival
- The boiler was incorrectly configured, resulting in cold showers
- Mold in the shower/bathtub on the upper floor
- Water from the bathtub leaked onto the bathroom floor
- Bath towels were far too small
- No warm blankets provided, despite it being January
- An unstable spiral staircase with damaged railings, which felt very unsafe
- Insufficient quantity of kitchenware
- Broken drying rack
The organization did not respond after multiple times of contacting a multiple emails. They rejected the refund. After contacting booking, they also rejected any kind of refund because the organization said they have solved things. However this is impossible. For example, the stairs and the mold were impossible to solve in one or two weeks so it’s an absolute lie.
Booking do yourself a favor and stop collaboration with this organization or remove this appartment from your offering service.
9 / 10
Comfortable and spacious apartment away from main tourist area.
Away from the busy tourist area but good places to eat nearby. Comfortable and spacious apartment on 1st and 2nd floor. Roof terrace is on third floor. No lift. The second bathroom is off the living room. Large roof terrace. Very well furnished and with good storage. Lots of daylight and French windows.
Small supermarkets in the vicinity. 30 minutes walk to cathedral.
The spiral staircase could be a problem for a very tall person. Only one table light in the living room and the main ceiling light was very bright.
10 / 10
Excellent stay, would highly recommend
We had a fantastic stay here. It’s not too far out, but far enough to be very quiet at night.
The facilities were great, everything you could need. And the roof terrace was a very welcome feature.
Brilliant bars and restaurants within 10 minutes walk.
Would absolutely return and recommend to friends/family.
10 / 10
Beautiful apartment with everything you need
We had the most amazing stay at this beautiful apartment in the heart of Seville! Located right next to a charming square with a lot of bars, restaurants and markets nearby, it couldn’t have been more perfect for exploring the city. The apartment itself is very luxurious, with everything looking brand new. We also enjoyed the large rooftop terrace – a perfect spot to relax after a day of sightseeing.
The apartment was fully equipped with everything we needed, from a washer and dishwasher to a complete kitchen with a coffee maker and even a juice press for a lovely breakfast at the kitchen bar. As a couple on a babymoon, we appreciated how easy it was to walk to all the major attractions, even with my growing bump!
We couldn't have asked for a better place to stay and would highly recommend it to anyone visiting Seville.
We mochten onze koffers al eerder in het appartement plaatsen, wat erg prettig was.
Uitstekende locatie, met veel leuke ontbijttentjes in de buurt. Veel extra informatie ontvangen van de beheerder. Duidelijke instructies.
Het toeristenformulier ontvingen we kort voor vertrek, waardoor er te weinig tijd was om alles goed in te vullen. Als het formulier niet volledig is ingevuld, ontvang je geen code. Gelukkig werd dit bij aankomst snel opgelost dankzij de behulpzame beheerder.
En ja… de wenteltrap blijkt dus de trap naar de slaapkamers te zijn. De trap naar het dakterras bevindt zich op de galerij en leidt naar een gedeeld terras.
Diverse keren dachten we dat we bezoek hadden in het appartement, geluid op straat komt direct binnen, ook al zijn de ramen gesloten. Neem oordopjes mee.
10 / 10Outstanding·Feb 2026
El alojamiento está una ubicación perfecta , casa cómoda , muy limpia y con todos los servicios. La atención y comunicación con los propietarios fue perfecta en todo momento. Volveremos.
Todo perfecto .
9 / 10Outstanding·Nov 2025
Away from the busy tourist area but good places to eat nearby. Comfortable and spacious apartment on 1st and 2nd floor. Roof terrace is on third floor. No lift. The second bathroom is off the living room. Large roof terrace. Very well furnished and with good storage. Lots of daylight and French windows.
Small supermarkets in the vicinity. 30 minutes walk to cathedral.
The spiral staircase could be a problem for a very tall person. Only one table light in the living room and the main ceiling light was very bright.
10 / 10Outstanding·Sep 2025
We had a fantastic stay here. It’s not too far out, but far enough to be very quiet at night.
The facilities were great, everything you could need. And the roof terrace was a very welcome feature.
Brilliant bars and restaurants within 10 minutes walk.
Would absolutely return and recommend to friends/family.
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Dúplex Sta Rufina. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Dúplex Sta Rufina pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Dúplex Sta Rufina?
We found 12 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and balcony/terrace.
"We had a fantastic stay here. It’s not too far out, but far enough to be very quiet at night.
The facilities were great, everything you could need. And the roof terrace was a very welcome feature.
B..."
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Garden
Family friendly
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
Map of Seville
Ratings and reviews
7.4 / 10
Good(15 Ratings)
100% verified reviews
7 / 10Good·Apr 2026
We mochten onze koffers al eerder in het appartement plaatsen, wat erg prettig was.
Uitstekende locatie, met veel leuke ontbijttentjes in de buurt. Veel extra informatie ontvangen van de beheerder. Duidelijke instructies.
Het toeristenformulier ontvingen we kort voor vertrek, waardoor er te weinig tijd was om alles goed in te vullen. Als het formulier niet volledig is ingevuld, ontvang je geen code. Gelukkig werd dit bij aankomst snel opgelost dankzij de behulpzame beheerder.
En ja… de wenteltrap blijkt dus de trap naar de slaapkamers te zijn. De trap naar het dakterras bevindt zich op de galerij en leidt naar een gedeeld terras.
Diverse keren dachten we dat we bezoek hadden in het appartement, geluid op straat komt direct binnen, ook al zijn de ramen gesloten. Neem oordopjes mee.
10 / 10Outstanding·Feb 2026
El alojamiento está una ubicación perfecta , casa cómoda , muy limpia y con todos los servicios. La atención y comunicación con los propietarios fue perfecta en todo momento. Volveremos.
Todo perfecto .
9 / 10Outstanding·Nov 2025
Away from the busy tourist area but good places to eat nearby. Comfortable and spacious apartment on 1st and 2nd floor. Roof terrace is on third floor. No lift. The second bathroom is off the living room. Large roof terrace. Very well furnished and with good storage. Lots of daylight and French windows.
Small supermarkets in the vicinity. 30 minutes walk to cathedral.
The spiral staircase could be a problem for a very tall person. Only one table light in the living room and the main ceiling light was very bright.
10 / 10Outstanding·Sep 2025
We had a fantastic stay here. It’s not too far out, but far enough to be very quiet at night.
The facilities were great, everything you could need. And the roof terrace was a very welcome feature.
Brilliant bars and restaurants within 10 minutes walk.
Would absolutely return and recommend to friends/family.
$$$$
7.4Good
(15 Ratings)
"We had a fantastic stay here. It’s not too far out, but far enough to be very quiet at night.
The facilities were great, everything you could need. And the roof terrace was a very welcome feature.
B..."
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Enhanced cleaningExtra health and hygiene measures to ensure your safety
Map of Seville
About this apartment rental
Spacious Accommodations
Amenities
Free WiFi/internet
Air conditioning
Non-smoking
Heating
Balcony/Terrace
WiFi/Internet
Garden
Family friendly
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this apartment has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this apartment?
Parking is not specified as an available amenity at Dúplex Sta Rufina. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
We didn’t find pool listed as an amenity for this apartment. It may be worth double checking if a pool is important for your stay.
Is Dúplex Sta Rufina pet friendly?
Unfortunately, this apartment is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Dúplex Sta Rufina?
We found 12 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, heating, and balcony/terrace.
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