Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
4 / 10
Optisch schöne Unterkunft mit tollem Pool und schöner Lage – aber leider überschattet durch schlechte Kommunikation, man
Tolle Lage und Aussicht. Gepflegter Innenraum und Außenanlage. Schöner Pool und grundsätzlich alles da was man braucht.
Wir haben über Booking gebucht – die Unterkunft wirkte auf den ersten Blick schön, doch was wir erlebt haben, war leider eine Enttäuschung auf ganzer Linie.
Bereits im Vorfeld war auffällig, dass die Unterkunft trotz unserer Buchung weiterhin auf anderen Plattformen buchbar war. Unsere Nachfrage wurde nur mit wenig hilfreichen Antworten beantwortet. Zudem hatte die Unterkunft keine Bewertung, deshalb die Sorge.
Check-in:
Obwohl auf Booking ein Check-in ab 16 Uhr angegeben war, durften wir nur um 14:30 Uhr oder 17:30 Uhr anreisen. Hatten dann einen “Fast Check-in” bei dem wirkte der Gastgeber gestresst, da wir früher angekommen waren als diese Uhrzeiten. Zusätzlich sollten wir 80 € Reinigungskosten zahlen, obwohl auf der Booking-Rechnung nichts davon stand. Booking bestätigte uns später, dass diese Kosten nicht gerechtfertigt sind. Zum Glück haben wir diese nicht gezahlt.
Zur Unterkunft selbst:
– Sauber und optisch ansprechend
– Keine Waschmaschine vorhanden, obwohl laut Anzeige versprochen
– Ab dem ersten Tag trat Wasser aus Dusche und Toilette aus – der Schaden wurde zunächst behoben, kam aber schnell zurück. Wir haben es erneut gesagt und dann wurde uns gesagt wir sind schuld
– Später wurde uns die Schuld an dem Schaden gegeben und dies sogar bei Booking gemeldet
– Eine alternative Unterkunft wurde angeboten, aber nach der unangemessenen Kommunikation und der Sorge vor weiteren Anschuldigungen lehnten wir ab. Eine Rückzahlung für die verbleibenden Tage wurde uns mündlich zugesichert.
Gesundheitliche Probleme:
Ich hatte starke Hautirritationen und Stiche – möglicher Verdacht auf Milben oder Bettwanzen. Neue Bettwäsche wurde uns nur gegen Aufpreis angeboten, was bei einem hygienischen Problem nicht nachvollziehbar ist. Am letzten Abend nach dem ganzen Stress wurde uns dann neue gegeben.
Der Umgang:
Eine Mitarbeiterin kam unangekündigt vorbei, sprach laut und belehrend – nicht lösungsorientiert, sondern konfrontativ.
Parking is not specified as an available amenity at D1MORA Roccoli2 - apartment in villa with pool. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at D1MORA Roccoli2 - apartment in villa with pool. Enjoy the water!
Is D1MORA Roccoli2 - apartment in villa with pool pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at D1MORA Roccoli2 - apartment in villa with pool?
We found 7 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Map of Lake Garda
About this apartment rental
Comfortable Living Space
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
WiFi/Internet
FAQs
Is parking included with this apartment?
Parking is not specified as an available amenity at D1MORA Roccoli2 - apartment in villa with pool. For more information, we encourage you to contact the property about where to park.
Is there a pool at this apartment?
Yes, a swimming pool is available for use at D1MORA Roccoli2 - apartment in villa with pool. Enjoy the water!
Is D1MORA Roccoli2 - apartment in villa with pool pet friendly?
Yes! This apartment is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at D1MORA Roccoli2 - apartment in villa with pool?
We found 7 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, pool, and non-smoking.
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