Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Location
Reviews
8 / 10
Great once I got settled
The location is amazing, within walking distance of nearly everything you’ll want to do downtown
Initial check in was weird, no instructions were sent, and access to the building is via key fob, which was inside the building! Eventually got it sorted, but it was thanks to a kind passer by!
10 / 10
Good location has everything you need
Enjoyed the view, place had everything we needed
The staff was not very polite. They had double booked us and there was a lot of extra charges for everything. $30 a night for parking $50 a night for pets etc if you don’t pay the extra for the parking with the building than you very limited on where you can park as it’s down town. They should include that in the price as that can run your bill up quite a bit or even put it in the information about property before booking.
1 / 10
Poor communication and an unacceptable, stressful checkin experience
Unfortunately, this was one of the most unprofessional check-in experiences I’ve had.
Our confirmed check-in time was 1PM, but we only received the check-in instructions after we specifically requested them, around 9PM. Until then, we had no information on how to access the building or the unit. This alone shows a serious lack of organization and communication.
When we tried to enter the building around 9:30 PM, the buzzer code did not work. We were only able to get inside because someone else opened the door for us.
When we reached the unit, loud music was coming from inside. There was no communication that a cleaning crew was still in the apartment, so at that moment we had no idea who was inside or why. As we tried to enter, the door was pushed closed, the people inside looked at the time we were trying to access the unit, and they did not respond to our knocking. This was extremely uncomfortable and stressful, especially late at night when we were exhausted and expecting to finally access our accommodation before an early flight.
Only afterward we were told it was the cleaning crew. Regardless, this situation should never have happened. The unit was clearly not ready at check-in time.
When I asked for a free cancellation, the owner blamed sick cleaners and said a different team had to be arranged. While staff issues can happen, this could have been completely avoided with basic communication. If there was a delay, we should have been informed hours earlier instead of being left to discover it at 10 PM.
I have worked in hospitality and managed 5-star apartments, and this level of miscommunication is unacceptable. Simply sending check-in instructions on time and clearly communicating delays is the bare minimum standard.
This experience reflects:
Poor communication
Poor operational planning
A stressful and unsafe-feeling arrival (3 unidentified people in hoodies inside the unit)
A breakdown of basic hospitality practices
The location is amazing, within walking distance of nearly everything you’ll want to do downtown
Initial check in was weird, no instructions were sent, and access to the building is via key fob, which was inside the building! Eventually got it sorted, but it was thanks to a kind passer by!
10 / 10Outstanding·Apr 2026
Enjoyed the view, place had everything we needed
The staff was not very polite. They had double booked us and there was a lot of extra charges for everything. $30 a night for parking $50 a night for pets etc if you don’t pay the extra for the parking with the building than you very limited on where you can park as it’s down town. They should include that in the price as that can run your bill up quite a bit or even put it in the information about property before booking.
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this apartment rental
Modern Comforts
Amenities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Heating
WiFi/Internet
Map of Edmonton
Ratings and reviews
7.2 / 10
Good(4 Ratings)
100% verified reviews
8 / 10Excellent·Apr 2026
The location is amazing, within walking distance of nearly everything you’ll want to do downtown
Initial check in was weird, no instructions were sent, and access to the building is via key fob, which was inside the building! Eventually got it sorted, but it was thanks to a kind passer by!
10 / 10Outstanding·Apr 2026
Enjoyed the view, place had everything we needed
The staff was not very polite. They had double booked us and there was a lot of extra charges for everything. $30 a night for parking $50 a night for pets etc if you don’t pay the extra for the parking with the building than you very limited on where you can park as it’s down town. They should include that in the price as that can run your bill up quite a bit or even put it in the information about property before booking.
$$$$
7.2Good
(4 Ratings)
"Enjoyed the view, place had everything we needed"
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