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Reviews
1 / 10
1 stella solo perché non è possibile dare zero. Esperienza pessima e fortemente sconsigliata.
La posizione
Abbiamo prenotato questo appartamento per 4 persone, scegliendolo perché nella descrizione veniva indicato come appartamento completo con 6 posti letto. Al nostro arrivo, però, abbiamo scoperto che i posti letto effettivamente disponibili erano insufficienti.
Non solo: le stoviglie non erano sufficienti nemmeno per le persone effettivamente presenti, mancavano le salviette/asciugamani da bagno per tutti gli ospiti e, più in generale, l'appartamento non corrispondeva a quanto chiaramente indicato nell'annuncio.
La cosa più grave è stata però la gestione del problema. Abbiamo cercato di confrontarci con il proprietario per trovare una soluzione, ma non abbiamo trovato alcuna reale disponibilità al dialogo o alla risoluzione del problema. Ci siamo quindi ritrovati, dopo un viaggio e con la prenotazione già effettuata, a dover gestire autonomamente una situazione che non avremmo mai dovuto trovare.
È inaccettabile che un appartamento venga pubblicizzato come dotato di 6 posti letto e che, quando gli ospiti arrivano, non siano effettivamente disponibili le condizioni e le dotazioni necessarie. Ancora più grave è che, una volta segnalato il problema, non ci sia stata la volontà di affrontarlo seriamente.
Non si tratta di una semplice dimenticanza o di un piccolo inconveniente: abbiamo vissuto un forte disagio durante il soggiorno, proprio perché quello che avevamo prenotato e quello che abbiamo trovato non coincidevano.
Sconsigliamo fortemente questa struttura. Prima di prenotare, suggeriamo di verificare molto attentamente con il proprietario che quanto riportato nell'annuncio corrisponda realmente a ciò che verrà trovato nell'appartamento.
Per noi è stata un'esperienza estremamente negativa e, considerando anche la totale mancanza di collaborazione nel momento in cui abbiamo segnalato i problemi, non torneremmo mai in questa struttura e non la consigliamo assolutamente ad altri viaggiatori.
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