DoubleTree by Hilton Hotel & Suites Houston by the Galleria

DoubleTree by Hilton Hotel & Suites Houston by the Galleria Hotel in Houston

About this hotel

Located in Houston, this attractive hotel for $118 per night is a great choice for your next break. In the centre of Houston's Galleria area, this hotel features spacious rooms and suites with a flat-screen cable TV. It offers an outdoor pool and fitness centre.

Amenities

Pool

Air conditioner

Pets allowed

Kitchen / Kitchenette

Internet / Wifi

Parking

Laundry

Balcony / Patio

Dishwasher

Wheelchair accessible

Gym / Fitness Center

Family friendly

Map of Houston, TX

Nearby attractions

Houston Museum of Natural Science

DoubleTree by Hilton Hotel & Suites Houston by the Galleria

3.5

Average(574 Reviews)

Hotel in Houston, TX

3-Star Hotel

Reasons to book

Great for pets

Includes essentialsPool, Pets allowed, Kitchen / Kitchenette and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

$$$$

About this hotel

Amenities

Pool

Air conditioner

Pets allowed

Kitchen / Kitchenette

Internet / Wifi

Parking

Laundry

Balcony / Patio

Dishwasher

Wheelchair accessible

Gym / Fitness Center

Family friendly

Map of Houston, TX

Nearby attractions

Houston Museum of Natural Science

Reviews

3.5/5.0

Average(574 Reviews)

100% verified reviews

1.0

May 2024

Will never come again

No room service, no help with luggage, horrible parking without elevator. No help with luggage, no luggage carts, rooms are outdated. Staff is rude and unprofessional. They need better training, multiple staff told us multiple conflicting rules. They never answer the phone. When they do answer the phone they put you on hold for 20-30 minutes then hang up in your face. Don’t ask to speak to manager because that will lead to you getting hung up on as well. The whole hotel probably should go out of business

1.0

Apr 2024

Please don’t stay over they charge you parking for a day we pay the room $200 day n still charge us for Parking the car

Suck

10.0

Apr 2024

It was ok.

The view

That they only 4 carts!!

4.0

Mar 2024

Expected more from this hotel

Location was great

Bed bug on bed in first room provided. Only one elevator worked most of our stay.

3.0

Mar 2024

It was a place to lay my head

Staff was very friendly!

Had roaches, walls are super thin! Balcony was horrible. You could smell food others were cooking . Unexpected fees

7.0

Feb 2024

The location was good but the hotel as a whole needs refurbish.

Room was large.

Bathroom could have been bigger. Needs maintenance.

10.0

Feb 2024

Stylish and Comfy

Awesome location in the city around restaurants for ANY budget. The service was amazing, the cookies were delicious and warm...(that's a bonus), was not able to hear my neighbors. Overall a great stay! This was probably my 6th time staying here and I cannot remember having complaints.

Parking price.

4.0

Feb 2024

False advertising and dark room

Location

Room did not have bathroom lights and only one table lamp was good

7.0

Jan 2024

Lovely hotel - let down by no hot water.

Nice clean hotel, room was spacious and well finished.

Only a one night stay but having no hot water was a big disappointment for a higher end hotel brand. I raised this when i checked out with the hope of a credit in some form, however i was simply told it would bw fixed right away.

10.0

Dec 2023

Perfect

Everything

Nothing

9.0

Dec 2023

It was great staff was very kind and helpful would definitely recommend and come back

I didn’t like my Room I thought I was getting a deluxe king suite with a small kitchen area and a sofa and a table I only got a rolling chair and big chair for what I paid for

9.0

Sep 2023

We enjoyed the stay. The location was excellent. We have no complaints.

When I searched online for information concerning parking, I could not find any information.

Please explain in detail hour to get out of the parking lot with the scanner. It was a little confusing.

3.0

Aug 2023

Poor

Nothing

Old needs re-modernising

9.0

Aug 2023

Loved it .

The balcony the most ! The guest the attendants it was all good

The parking is I had to choose

1.0

Aug 2023

It was horrible the rooms need a make over not worth the price

Nothing the room was stinking the bathroom toilet was leaking rust coming out of the bottom

It stinks the front desk people rude and didn’t really want to help you

6.0

Jul 2023

Pleasant

Not much.

Smell. I think people were smoking Marijuana in their room. Dirty rooms. Don't advertise a fuel kitchen without a single plate, pot or pan.

10.0

Jul 2023

Perfect period.

The way that Julian made me feel upon arrival. Very welcoming and at home.

The water pressure was low.

1.0

May 2023

I will never stay at this hotel again.

Location of the hotel

The breakfast was added in the room rate, but we were charged again when we down to eat. Valet attendant left phone in vehicle, and my niece did not realize that the phone was left in her vehicle until she had gotten on the freeway. I thought it may have been our company cell phone but when I called the administrative assistant from our Houston office picked up. That's when we realized it must belong to valet. Instead of calling my cell phone number or the room they called the police and reported it stolen. The HPD in turn called my sister who lives in Virgina and said they've located the phone in niece's car and see it on the console. They would need her phone number, or they were going to break her window to retrieve the phone. When my sister did not give them her phone number. Front desk called the room at 2:30 am informing the police has located my niece's car and they will need her phone number so they could ask her to come open her car door and hand them the phone. I told them that I was not giving them her phone number and she did not steal the phone it was left in her car by the valet attendant Mohammed, and she will drop the phone off at the front desk when she returns. I don't believe the HPD was involved because there was not a card left with the officer's contact information. Instead, the note left on her windshield was a HPD letterhead asking her to return the phone to the front desk at the Doubletree Hotel. I believe the attendant tracked his phone and tracked my nieces whereabouts the whole night. I stood on the balcony and watched my niece pull in the parking lot noticing a car pulling in the T-Mobile parking lot. Once my niece was inside the room the same car pulled into DoubleTree parking lot and Mohammed got out of the car and entered the building. I typically stay at this hotel and it is enjoyable. However, since Covid this was my first time visiting Houston.

8.0

May 2023

Very good

Location.

4.0

May 2023

See prior comments above.

Location was good and as expected. Room was clean.

1. I wasn't aware that parking would be $30 per car. This may have been my fault for not reading about my stay enough beforehand. However, had I have known this, I would've arranged for my friend and I to only have 1 car to leave on property. We had both of our cars since we met there, so we both had to pay. 2. I am the one who booked the hotel with my credit card and used it at check-in upon arrival. However, since my friend and I both had to pay to park on property, they also ran her card for the $30 parking fee when we checked in. My card was the one initially charged for the stay and incidentals. After we checked out, my card got fully refunded and her card was charged for everything instead of mine. Room, her car, and my car, instead of just being charged for her parking fee. Not sure how this happened, but the next day both her and I tried calling the hotel multiple times and nobody ever answered. I left a message with no return call. We resolved the payment issue ourselves, but it caused an unnecessary hassle for us. I understand mistakes happen and her card was likely just charged in error, but the main issue I have is nobody answered our multiple phone calls or returned my message. I will never stay here again nor will I recommend anyone to stay here due to the staff's overall lack of awareness and willingness to resolve issues. Especially for the price being what it is.

2.0

May 2023

Mold tub was leaking

Nothing

Service mold an floor was leaking from tub

2.0

May 2023

Very poor

Staff is not friendly

10.0

Apr 2023

Enjoyed it. Great location

Breakfast good

No issues

FAQs

How much does this hotel cost compared to others in Houston?

The average price for a rental in Houston is $165 per night. This rental is $47 less expensive than the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at DoubleTree by Hilton Hotel & Suites Houston by the Galleria. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at DoubleTree by Hilton Hotel & Suites Houston by the Galleria. Enjoy the water!

Is DoubleTree by Hilton Hotel & Suites Houston by the Galleria pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?

We found 13 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen / kitchenette, and internet / wifi.

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3.5

Average(827 Reviews)

DoubleTree by Hilton Hotel & Suites Houston by the Galleria

About this hotel

Amenities

Map of Houston, TX

Nearby attractions

DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Hotel in Houston, TX

Reasons to book

About this hotel

Amenities

Map of Houston, TX

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in Houston?

Is parking included with this hotel?

Is there a pool at this hotel?

Is DoubleTree by Hilton Hotel & Suites Houston by the Galleria pet friendly?

What amenities are available at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?

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