Location

All the false advertising in parking, breakfast and slow elevators. Too many fees…free parking advertised however you have to use valet $45 per day due to location. 4 free parking spots for 3 hotels in the area????

Everyone is so nice there.

Nothing

Everything

Everything

Valet was excellent. Front desk was fast but did not offer much information.

Breakfast was just ok. The eggs were undercooked and our server was acting strange and forgetful. The other server was too loud. The restaurant was not that enjoyable.

Location

Check in and valet parking is cumbersome and lengthy give yourself plenty of time to get it done

Clean and great location. Staff was great!

None

Hotel was good close to stadium.

Pool to small ac didn't work was hot all night

The location was great, and we enjoyed the rooftop.

The breakfast didn’t give many vegetarian options other than pancakes. For $20 that’s not worth it.

The hotel’s location is extremely central in downtown Houston, which is why I chose it. It is possible to walk to restaurants, entertainment venues, etc… I was also lucky to get an upgrade upon check-in, which is always appreciated, even for a one-night stay!

I had no complaints.

The room was very nice loved the window view. Also the tub and vanity lit mirror.

good in design

no water room service is available. you have to go down to reception in order to pick up the water and sometimes I waked up in the night to cross reception and get the bottles of water

Location excellent for downtown restaurants, bars etc and for Tourist Center. Spacious room, well appointed, modern and clean. Two bottles of water every day. Coffee in the lobby and cookies in the evening. Great rooftop pool. Friendly service.

Lifts sometimes very slow, one was out of action for 2-3 days. Coffee often ran out early. But these are minor points.

It was regular hotel breakfast food.

No food or drink available inside hotel 25 hours. I was directed to go to hotel next door for water and a snack after hours. I went next door to the other hotel and it's smelled of sewer and moisture. I ended up getting water from faucet in my room.

We loved spending time on the rootop. It was a sunny afternoon to relax by the hot tub. It has great city views to enjoy too while you're up there. We have stayed at this hotel many times and love it every time!

The room next to us was up til 6 Am partying. We called the front desk to ask them to keep it down but that didn’t work. It was hard to get any rest.

Very good breakfast, a truly downtown location, beautiful historic building, very helpful staff and the views from the roof!

Ac as loud as a vacuum, do not recommend if you have any sleeping issues. The coffee maker in the room was filthy, producing yellow and stinky water. Do not touch ever!!

There is no on site area for pets to go. Closest good place is .6 miles. Or, you can walk around the block and let them use area around trees. There are bag dispensers for clean up so I assumed it was ok. However, there is a problem after dark with many homeless people around the area.

Service staff for breakfast was pleasant, valet employees were amazing and friendly.

Front desk hosts incredibly rude, carpets are disgusting, damage to roof in room as well as scuffs all over the walls, the restaurants and bars were closed to guests the whole time because there were other parties happening. We weren't informed and were actually told they would be open, leaving us by surprise ans scrambling for a last minute reservation in downtown Houston for dinner.... you can probably guess how that turned out for us... the party guests in the lounges and bar were loud, drunk, kept the elevators busy, puking outside while waiting for their rides, in the morning at breakfast there was still trash and vomit in the lounge bathroom. The rooms are no better than a $87 per night room at any of your other brand of hotels. Connot believe we paid almost 400 for this hotel room. It also was not disclosed that valet cost $45! Fortunately the personalities of the valet employees and breakfast employees were the best part of the stay.