SpringHill Suites by Marriott Houston Baytown

Room was very clean. Staff was very pleasant. The coffee was surprisingly good. I absolutely love the split bathroom design and the partition between the desk and bed. The price was great.

The bed wasn’t very comfortable. It was too soft.

The area was really convenient, corner stores, grocery stores and shopping centers.

No complaints

The staff was amazing. The breakfast was really good. My room was so very nice, clean and comfortable.

A food or some type of smell while laying in bed. It wasn’t bad. Just weird

Location was good around stores and food areas which are within a walkable distance

During our stay, we noticed several issues with the room that affected our overall experience. When we first arrived, the couches had visible stains on them. While I understand that housekeeping may clean and sanitize them, the stains made the furniture look dirty and not very presentable. The bathroom and shower doors also did not lock properly, and the glass shower door would not close all the way. Because of this, water leaked onto the bathroom floor every time we showered, and we frequently needed extra towels just to clean up the water. We also experienced problems with the water temperature. At random times throughout the day, there would be no cold water at all. Even when the water was turned completely to the cold setting, it would still come out extremely hot and steamy, to the point that it felt like it was burning my skin. The toilet would sometimes take a long time to refill after being flushed, which meant we were unable to flush it again for a while if needed. Lastly, the main light in the room did not work. We had to rely on the lamps, as well as the bathroom and shower lights, to properly light the room. Overall, these maintenance and cleanliness issues made the room feel less comfortable and well-maintained than we expected from our stay.