DoubleTree By Hilton London Excel
About this hotel
Nestled in London, this lovely hotel for £166 per night is a fantastic choice for your next vacation. Situated on the waterfront, DoubleTree By Hilton London Excel is just 0.5 miles from London City Airport. With a bar and restaurant, and the Docklands Light Railway is only 0.3 miles away.
Amenities
Air conditioner
Pets allowed
Internet / Wifi
Parking
Laundry
Balcony / Patio
Wheelchair accessible
Gym / Fitness Center
Family friendly
Map of London
Reviews
4.0/5.0
Good(4,347 Reviews)
100% verified reviews
8.0
Close to the excel,
Felt like it was a good quality comfortable hotel
The second lift was out of action day 2
9.0
Rooms were good size and nicely decorated
Would be better if windows opened to let in fresh air
10.0
Easy location to get to, short walk to train into london clean comfortable rooms, friendly staff who were helpful. Room service was very quick.
10.0
Nice, clean and very confortable room, great facilities, excellent food, nice staff very polite and helpful, nice detail at the hotel reception with the fabulous biscuits
Location quite hard to reach in public transport the first time
8.0
Clean
Friendly and helpful staff
Cookie on arrival
Good value
Great breakfast
Not enough ordinary tea bags in the room. Only 2.
Shower was a bit poor. Not very powerful at all.
Our bed was comfortable but quite rickety. Room No: 245
Overnight parking charge a bit excessive, but not a deal breaker.
‘In case of Fire’ instructions on the back of the room door are for the room next door, Rm 246.
8.0
yes
yes
10.0
Clean tidy and organised
N/A
10.0
Breakfast was the best I've had for a very long time. Never known a hotel to serve fried bread, so thank you for that. Room was clean and comfortable. Staff were outstanding. Cookies given to us on sign in were nice, and a snack bar with free crisps and fruit in reception area was a lovely touch.
A bit secluded and dark area. View from room a bit bleak, but then who goes away to store out of the window anyway. The amount of cleaning trollies on our floor in the morning was ridiculous
10.0
Clean nd family environment
Beds are little noisy
8.0
Parking place of hotl
A lot of road work
10.0
Excellent service my Sham
Room size was a little smaller and no slippers.
5.0
Really clean and beautiful well
Presented rooms
Paid extra for a view and got a view of a construction site
7.0
The room was comfortable and clean.
No drinking water provided after the first day of stay!! I had to collect it from the reception which I thought was rather odd.
6.0
The facilities
I called the reception at 1:00am for an extra blanket, was told it was going to be delivered within several minutes but didn’t get anything.
9.0
The room was very clean and spacious
The TV did not work properly, would constantly disconnect from the aerial, very frustrating
Tried to connect TV to wifi but no luck with that either
5.0
Breakfast and dinner were of good quality and choice.
The double bed was the most uncomfortable mattress I have ever slept on! It needs replacing.
10.0
Modern, clean, comfortable, packed with drag artists.
The price of a room is significantly more expensive than exactly a year ago.
9.0
Staff very nice
The Late Night Bar is not late night anymore ( closed 11.30 all nights ) . Previously was open till 1 Am which suited after going to concert at O2 ..
Will check next time .. if not late night , I will find another hotel with late night bar
10.0
Breakfast selection was great!! Was delicious And coffee was good too!
8.0
Propreté
Petit déjeuner
Personnel pas toujours compréhensible et avenant...
10.0
We had our room very kindly upgraded due to waiting for the staff to complete their fire drill.
The room was very comfortable and the drinks and food at the bar were reasonably priced.
9.0
Customer service
Nothing as such
6.0
Entrance was nice and modern. Very clean facilities downstairs. Great breakfast and beautiful restaurant. Loved the complimentary goodies on arrival too.
Room air conditioning/ heating was incredibly noisy. Found it difficult to sleep with it on. Manager was called however, Other than changing the settings, no other steps were taken to help resolve the problem. Bathroom is quite dated also considering the rest of the hotel looks great.
10.0
We love the rooms ! The price , the breakfast ! The comfort of of the hotel itself , we can park at the hotel.
Nothing !
But you do have to pay for parking
10.0
Almost everything!
No fridge
8.0
fabuleux petit dejeuner, emplacement trés bien par rapport à l'excell
les chambres confortables salle de bains trés bien, le wifi fonctionne trés bien
non vraiment nous avons tout apprécié
10.0
Size of room comfort of bed size of Bathroom good view
More interesting menu in restaurant with more choice and variation
10.0
Ontbijt was vele malen beter dan voorheen.
Helaas geen sauna in het hotel.
9.0
The location is perfect for a quiet stay but being so slow to the city.
I didn’t like our room, we had to walk through the restaurant to get to the lift.
8.0
Liked the view, the Manager on the shift she was lovely no trouble checking in if early check in. Went for food 1st night the steak was lovely, 2nd day had fish and chips that was nice also.
Small rice with the chicken curry and asked for more was Small bowl size of ya hands.
Check out was 12noon, the housekeeper came round 11am wasn't ready to leave by then felt rushed out.
8.0
Lovely and clean, nice little touches of cookie on arrival and free snacks.
Had lunch at the bar and some drinks and put the bill onto our room. We went out for the evening and on arrival back had another drink at the bar before going to bed. ( Which by the way drinks are not cheap!) Then 3 times during the night they had tried to take the money directly from my bank account with my bank declining the payment due to them using my Apple Pay details. Once up and getting ready for breakfast by 8.30 they had put a letter under our door stating we needed to go and pay this bill at our earliest convenience.
whole thing made me feel like they thought we were going to run off without paying. Hadn’t even had breakfast and checked out
10.0
Very nice design and clean. Great customer service
No smart tv
9.0
Fantastic welcome and really appreciated the cookie on arrival after the travelling to get there. Loved the room as it was comfortable and clean, Location was excellent as close to the London Excel where I needed to be.
I was happy with everything whilst I stayed at the hotel. Couldn't complain about anything really although I was only there for the one night stay.
2.0
The staff were friendly.
The whole corridor stank of cannabis which was also in the lift and drifted into the rooms.
Air conditioning didn’t work.
Couldn’t order room service or food downstairs 30 mins before it finished.
£50 taken off is when checked in and we now have to wait 7 days for its return.
Had to walk a very long way round due to building works.
8.0
We like the environment of the building and the sight seeing of the water. The staff are friendly and helpful for the stay.
We didn’t like the room because there is space for fridge but none. It’s not everyone that like to sleep in darkness or to leave the massive light on for the night. The bed does not look double at all. We have to request for bottle was every time. The air conditioner make too much noise and sleeping under that was uncomfortable
10.0
Breakfast was excellent lots of choice of everything
8.0
Location friendly staff
Current building works around but nothing within the hotel
10.0
Very Spacious and in a lovely area very close to Excel where we wanted to go for the Professional beauty show!!
8.0
Lovely room
Nice comfy bed
Was very clean
No room service
Lots of road works happening out the hotel
FAQs
How much does this hotel cost compared to others in London?
The average price for a rental in London is £132 per night. This rental is £34 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at DoubleTree By Hilton London Excel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is DoubleTree By Hilton London Excel pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at DoubleTree By Hilton London Excel?
We found 9 amenities for this rental. This includes air conditioner, pets allowed, internet / wifi, parking, and laundry.
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