the hot tub “didn’t work”. pretty disappointing after a five mile hike straight up. If your website says you offer a hot tub then it should be working. otherwise we should be getting a partial refund, as we are also paying for amenities

Breakfast was fabulous. Friendly staff was on hand to help out. There were plenty of options, both hot and cold. The pool was indoors, functional, and clean. There was plenty of shampoo and conditioner.

The water in the pool was too hot! My kids had to sit out and take breaks to cool off. I also had to go looking for pool towels instead of them already being by the pool.

Easy access to all events we were attending plus availability to shopping and dining.

Didn’t like the parking and a bit concerned about the shared parking with another hotel.

clean

location

The staff was exceptional!! The best I have ever experienced at any hotel! LaVonna was especially helpful. She reached out by text before our arrival asking if there was anything we needed. I have never had that happen before. She was very helpful when we needed to stay an extra night because of bad weather!! Our room was clean, in fact the entire hotel was clean! The breakfast was excellent! No complaints from me!!

Breakfast and the pool

The complaints from the others

Like so many breakfast options at the many hotels that I stay at it is adequate but certainly not memorable in a good way. The location at this particular hotel is a bit of a challenge do to it being tucked away behind another hotel and a lack of access from the main street.

In my particular room I couldn't get the heater properly regulated so I ended up missing out on a decent nights sleep as a result. I think if I would have just turned the fan down it would have helped some however the heater basically ran all night.

Clean, safe, quiet

No issues

We liked the cleanliness

We didn’t have enough towels, but it’s not a big deal.

friendly staff , clean room

no ceiling fans , Entrance along a back alley road …

They let us check in early, the staff was amazing and very friendly, room was very clean, and the beds were very comfortable.

The 50 incidental fee still has not been credited back to me and they charged more for the room rate because of Balloon Fiesta to me that isn't right the price should remain the same no matter what is going on we weren't even there for the Fiesta.

Breakfast was great! Tammy was so kind and very helpful. I hope the management continues to support her ideas.

Supply a dirty laundry bag.

That it was stressful get booked.

The breakfast was great, the beds were comfortable, the staff was very nice.

Everything was good, except when we called for a bassinet they said they were all being used, and when we called for extra towels they never came before we left.

Cucarachas in the room

Great

?

quiet lication

clean, breakfast and close to resturants and other businesses