The staff was always attentive and helpful

A good level of standard in customer service towards the guests.

This is not about the property directly. It seems that some drivers have difficulties finding the place. Perhaps, it might be due to the design of the road.

Super helpful staff with great English language skills. Front desk staff were extremely nice to help us arrange travel to and from airport.

First of all, the hotel gave us a free room upgrade, which was very nice. The staff were very attentive and helpful to us and especially our 2 young children at breakfast. The hotel is a little old, but has all the amenities, the hot pool was a favourite as was the nice coffee shop on the 1st floor. the breakfast had a wide enough selection, but everything tasted good, sometimes at buffet breakfasts the food is tasteless and low quality, but not this place. There's also a good selection of food on the streets nearby.

As with all my recent reviews, this review is based on the current COVID situation, but unfortunately the rooftop bar wasn't open, we were hoping to go. The lobby could do with some music playing just to make the atmosphere more alive, as mentioned before, it's probably COVID related, but the lobby felt a bit sterile.

Parking space, cleaning, gym