Personal war sehr hilfsbereit.

A localização sem dúvida é um dos pontos altos. Fica perto da estação de trem e também do centro histórico da cidade. É possível fazer tudo a pé. Além disso, a equipe do hotel é realmente muito boa, cordial e prestativa. Tivemos problemas com barulhos que vinham de um quarto ao lado. Após a equipe do hotel solicitar, sem sucesso, um comportamento mais educado da família que estava gerando os transtornos, prontamente nos realocaram em outro quarto. Equipe realmente fantástica.

O hotel é todo novo, parece ter sido reformando. Os tamanhos dos quartos são surpreendentemente grandes para padrões europeus. No entanto, o tratamento acústico das instalações não parece ser muito efetivo.

Excelente atencion en recepcion. La comida de el primer piso a pago, de muybuena calidad. El desayuno espectacular, mucha variedad, muy limpio y bien presentados los alimentos. Mucho para elegir dulce y salado

La ventana

Perfect location, 5 minutes from station, 10 minutes to centre of York. Spotlessly clean, lovely shower and a smashing complimentary breakfast.

The only tiny niggle was the freeview on tv loses signal.

Location and clean and pleasant staff

Small double beds and room taken up by the sofa bed when not needed

Nice size room, recently refurbished, so very clean and towels changed daily. Excellent breakfast included. Location perfect

Was expecting a larger than normal double bed and a bit squeaky

good location

waiting for breakfast

Lovely hotel in excellent condition.

Price

Breakfast was really good, rooms lovely, everywhere very clean. Very accommodating re: early check in.

Loo roll was poor quality.

The hotel is in a great location, and the staff are very friendly. Breakfast is good value.

I found a suitcase handle and a hairband under the edge of the bed that didn't belong to me. it could have been easily removed, and it shows a lack of cleaning. Yet the bathroom was spotless.

The room was quite spacious and the hotel location was very close to the railway station which was really handy.

I thought the rate for a Sunday night was a bit steep. The telephone in the room was really dirty, but luckily for me, I walk everywhere with antibacterial wipes.

I could not fault the hotel. The staff were very polite and very willing to help.

There was nothing I didn’t like.

The room was nice, breakfast was ok and it was clean

The location was not perfect for us. The lady who checked us in was bordering rude Wouldn't stay again

Close to the train station, good breakfast.

Room wasn’t thoroughly cleaned every day. It wasn’t horrendous, but I did notice areas that were missed.

Friendly staff with early check in

Na

Location was convenient. New refurbished room, clean and tidy.

Kay at booking in was very good Explained everything and was pleasant and attentive. We also some to other staff with questions and they went out of their way to answer our questions

Another chair but I know that the space is utilised to the last millimetre and there was know space for one. Maybe folding chairs

The location and breakfast.

Our TV was not working, we reported it and the receptionist said as it was saturday she could not call anyone as it was not classed as an emergency. She was sharp on the phone for someone working on front of house, this could have just been her communication style, but it was not friendly and she just put the phone down without apologising or saying goodbye, some training is needed for this individual. She did come up to the room to look at the issue quickly though and offered us 10% discount as she could not get the tv to work. Although today Booking.com have emailed me and the refund is only half of what she said and not 10%, which I am following up, taking my time! The main concern during our stay was that on the second day our towels were not changed. We had put the used wet towels on the floor as the instructions stated and when we returned our room had been cleaned and there was new towels available but when we went to use them they were wet and folded up as new. I raised this with the lady who came to the room to look at the faulty tv and I asked for replacement towels and asked her to report as a concern to housekeeping, she did not apologise or comment at all, just replaced the towels with new dry towels and I don't know if they were our used wet towels just folded up to be seen as fresh towels, but how do you explain the new fresh towels being wet? shocking really. Would not stay here again.

We were very pleased with the quality of the accommodation, fluffy towels, very clean room and comfortable beds. Air conditioning was good, plenty of tea and coffee available. Quiet.

The reception of the TV was very poor. No local ales or lagers available either on pump or bottle at the bar. Very limited choice for an evening meal. Unable to open the window for fresh air.

Close to station. Quiet location close to city centre

Poor performance from housekeeping team and management issue handling.

Convenient. Good breakfast. Clean food.

Having to pay an extortionate amount for parking. Loud aircon/heater

Location perfect for arrival by train. Breakfast offered is excellent.

Room was booked for three adults, but facilities only prepared for two adults. Pull out bed not made up, two cups, two glasses etc. Mistake soon rectified by staff however.

The bar area could have been better. Not a relaxing area, more like a canteen

Umfortunately we were both poorly with chest infections picked up the previous day so never had breakfast ,we didnt want to be off putting other guests eating

Earlier check ins when available would of bn great.

very helpful front office personnel, clean rooms, decent continental breakfast

nothing in particular

Location to York

Parking at the hotel was bad

Plenty of choice at breakfast. Room had been recently refurbished and was lovely. Great location. Staff helpful and friendly

Sausages.

How clean it was , and good location

Beds not very comfortable, and no sheets on the mattress for the sofa bed

Merkezi, istasyona yakın

Odada buzdolabı yoktu.

Nice quiet location, close to center of town

Mattress was too firm and pillows were too soft, making for an uncomfortable sleep

Close to train station and shops, attractions etc. Breakfast had a good choice of fresh food. Dined in once and food excellent and great value

Nothing

Great location, friendly staff and clean room

I though the breakfast was very average, poor non diary options and no extras to order. Basic facilities for eating and had very worn tired red plastic trays which I have never experienced in a hotel before. Everything else great I just feel for the money and the brand poor show for breakfast.