The room is super clean and comfortable. I like the pillows so much. I appreciate the attitude and professionalism of the staff members in the kitchen and dining room. They were so friendly and helpful even when we came right before the closing time.

I booked a room with a window because I would like to have another exit way in case of emergency, not just a view. However, the window in the room will lead you to an inside deep hole (elevator’s hole or something?). It made me feel uncomfortable.

central, very clean and modern. staff were very accommodating

The Hai Bay hotel was in the perfect location. The staff was very welcoming and helpful. Raina took care of us. Our room was very spacious and clean. The bed very comfortable though very hard and the pillows some of the bests I have seen in a long time! The furnitures are in perfect condition and made of solid wood. The lighting perfect with different possibility. WiFi perfect. Our room was quiet.

The breakfast could have been

Location was great

Breakfast was very basic, no gym and no pool

Good clean rooms and location. Small property but we'll kept.

Breakfast was not upto the mark. They don't even serve English tea only green tea was served. Need to improve breakfast content.

The hotel is in a really good location with all the sights within walking distance. The staff is generally friendly and helpful. The room was very clean and the bed was comfortable.

We were a bit disappointed with the breakfast. The dishes in the buffet were not kept warm and were not re-filled when they were finished. The tables from guests who were done eating were not cleaned. There was no fresh coffee, only instant coffee with hot water. About a quarter of the dishes presented on the breakfast menu are not served anymore. Other than that, our airport transfer did not show and it was quite difficult to get in touch with the hotel about this. We ended up taking another car. Lastly the showerhead in the bathroom was too low to fit underneath, this could not be adjusted. We simply expected more from a hotel with this quality rating and for this price.

Excellent room decor and space, prime location, and friendly staffs

inconsistent quality of Pho noodle every morning breakfast

beautiful and great location

nothing, everything was great

Breakfast was adequate, not a lot of choice.Ok

More choice and the hot food hotter

The staff was friendly, went out of their way to hold our luggage even after we checked out. The family suite is spacious with two sections and a nice little balcony.

The city center has it's advantages, but it's obviously not the quietest surrounding. The rooftop bar was closed, which was a shame.

The hotel is very accessible and the room is clean and spacious. The staff are friendly and accommodating.

Pretty clean, good shower, good location to explore the old quarter of Hanoi and short walk to the lake.

Facilities are just ok, nothing particularly special. Room is a little bit small but good for a short stay.

Very clean

Staff. They prepared vegetarian food for us and packed food on request for the Ninh-Binh trip

Nothing specifically.

The staff were really nice and helpful. We lost our bags at the airport and they've helped us retrieve it. It was a really nice hotel and I would definitely visit it again.

The breakfast could have been a little bit better, but it was fine!

Room was clean, spacious and inviting, with a very comfortable bed. Photos very accurate to the room that was provided. When the hot water for the shower intermittently cut out, hotel staff were at my room in moments to fix the problem. I could not ask for better service. Hotel staff were not only friendly and inviting, but spoke great English and were happy to have a chat as I came in and out throughout the day. Location in Hanoi Old Quarter was outstanding - a few minutes walk from all major attractions, including Hoan Kiem Lake. A fantastic spot for those who like to explore the nightlife without needing to worry about finding your way back. 10/10 and would recommend to all travellers.

Shower could have been a bit better (ie: walk-in rather than bathtub/shower combo), however this is a very minor complaint for an otherwise perfect stay.