Efficient and wonderful service!

Clean

Building seems newer but room was not cleaned how it should have been.

Website said parking available should be changed to Parking available for a fee. No convenient food options.

Everytime I stay at Holiday Inn they have free breakfast And free parking and this one has neither

The staff was so friendly and super helpful. I had a wonderful stay!

We chose this hotel due to a short weekend trip flying out of Midway Airport leaving early in the AM and returning late at night. The hotel advertises an airport shuttle with extended parking available on-site. However, when we checked in we were advised that extended parking was only available if we were staying at the hotel each night. How's that supposed to work? Very disappointing. Ended up parking at the airport which was cheaper and easy.

Excellent customer service at check in. Room was very clean, I looked all over the room and didn’t find anything needing cleaning or repair. Very safe, you can’t access hotel floors without a room key. Midway airport departures is a 6 minute drive away. They offer a shuttle but we didn’t use it. Many food options nearby.

Great stay

Got a lot of noise bleeding into the room from the street and the very busy parking lot. I didn’t read the fine print on parking. Simply seem “Parking Available”, what the meant to say was parking available for a fee in a very small and busy parking lot. Good luck! Lobby was very loud from the music coming from the bar area with lots of people coming and going.

Wasn't in the room 5min before I laid on the bed & bed bugs came out the pillow. Literally 3 big bed bugs came out my pillow while I was laying on the pillow. I jumped up in disgust while checking my body for more bed bugs & snatching my luggage off the bed me & mom. Me & my mom started recording & taking pictures. Only found 1 remaining bed bug on the pillow. Did not stay at the hotel, was forced to leave. Was not reimbursed my money to my knowledge. & Had to pay additional money at another hotel. Drove 8 hrs to Chicago from West Virginia to attend a funeral. I was very disappointed & that experience added more stress to me & my mom that we was already experiencing from losing a family member. Terrible experience

Vehicle window broken out in parking lot overnight at least 10 in parking lot. Havent heard a word from management or an appology or anything.

The hotel was clean and well decorated. The staff was very friendly and helpful. The only downfall was having to pay $20 for overnight parking in their lot. Other than that the stay was great.

Everything was excellent

I'm not sure if the issues were because of booking through the Hotels.com app or the hotel itself. My family as well as extended family came into town to have a funeral service for my father-in-law. Our stay was less than satisfactory. Here are the issues we encountered: 1. Attention to the parking fee ($20/vehicle/per night) ahead of time would have been appreciated. 2. One of my reaervations was cancelled midway through and my mother-in-law was left to deal with the issues. 3. The atmoshphere was loud... even playing white noise in the hotel room did not froqn out the noise in the hallways. 4. Upon entering the hotel we were greeted by excessively loud music and people coming from the bar... not exactly family friendly. 5. The $ transactions were complicated and difficult to work qith. On a positive note, the hotel was clean and the lady at the front desk that my husband spoke with was exceptional.

Very clean

Good service and easy to access

Maybe the worst place I’ve ever stayed. Room smelled of dope and incense. Blinds didn’t work. Run down.

Would recommend

Everything was good they even gave me a birthday gift they don’t have to it was the thought that counted

Location and friendly staff

Liked property but not having to pay for parking and lack of free breakfast.

Breakfast is very poor quality. rooms facing the main street is noisy all night

Nice clean place to stay, but does need some updating, i.e. sliding door for washroom, not convenient and difficult to 'close'. Also right a major road with loud traffic, upgraded windows would help.

The cleanliness, very nice room.

friendly staff and very clean room.

The stay was good

The carpeting is old and unclean. It aggravated my sinuses. The desk staff and shuttle driver were excellent with their service and friendliness. An escutcheon plate in room 417 was not seated properly. The lighting was too dim.

I was welcomed by a very pleasant death staff and chicken was very quick and expedient. I was even offered a bottle of water without charge

The room was fine and comfortable but I really don't like sliding bathroom doors. The area was super congested and the hotel was infront of a dying mall. Location was one of the biggest disappointments and then we were surprised with a 20 dollar parking fee which was the bigger disappointment. There was a decent fitness center.

it was nice great service

Minimal parking if any, and you’re charged $25 to park