Reception was not helpful at all. Wanted to change the room because I got an ex-smoking room, after a discussion they changed it (at least). They said they smell no smoke. I wanted them to arrange me a driver to Big Almaty Lake. All I got was a Flyer with guided tours, I should call there. At the checkout they wanted me to charge something from the Minibar. I haven't drank anything. They didn't charged me, but overall the reception didn't make a good impression. The room was okay, very old and could need a renovation. The curtains didn't block the lights, so be prepared to wake up at 7 o'clock because the room is so bright.

Amazing staff went the extra mlie.

The hotel is excellent and centrally located close to all amenities. The Spa and pool were a great benefit in a cool atmosphere

Amazing and centrally located with superb breakfast and staff support.

Great property. Excellent breakfasts. Helpful staff. Awesome spa.

As mentioned by other travellers, the property might seems dated, but at the same time it is very well maintained and extremely clean.

Condition of room

This hotel is well located with proximity to several attractions in walking distance. The hotel is nice, but can be so much better. Firstly, my pickup reached 45 mins The maintenance is crumbling at places. Drawer knobs, showers faucets etc. were falling off and rusted. Secondly, at check in as they gave me a much smaller room. After me objecting, they checked and moved me to my actual suite room. Thirdly, for a family paying for 4 individuals and a suite, their daily room housekeeping was poor (providing only 2 small water bottles, having to remind to place tea cups in the room and so on). We had to even remind them once to take out the trash from the room (despite the room having being cleaned). I extended my 6-night stay by half a day as my flight was late. The manager told me they gave me an expensive room erroneously but actual price was higher. They charged me 70K KZT for the room extension (higher than my original booking rate). I checked later, the same room was available online much cheaper. They genuinely try, but very few of the staff speak English to be able to actually help their guests. As they attract more guests, they will need better staff who smile, and who help. The security at the main gate are grumpy and don’t extend a helping hand when they see a family with luggage, small children. No proper business centre (though it promises one). Ms. Aliaa at the reception stands out being helpful and knowledgeable. Thank you Aliaa

The hotel was very comfortable and gracious in style. The wifi worked well. There was almost too much hot water and the shower pressure was phenomenal. The spa was excellent. I only wish we had time for a massage. Breakfast was dangerous to the waist line. Their pastries and breads were particularly top notch.

Perfect except for room A/C not working. Was cool so we were comfortable anyway!

Nice staff in reception especial when checking out the 29of March. Over all good hotel with spa pools and good location.

Fantastic customer service from the director and his staff. I love how approachable the director is and how they went the extra mile to make sure my needs were met. I really enjoyed the cleanliness of my room, the and the variety of the buffet for breakfast. The hotel is centrally located, walking distance to the most popular touristic venues, shopping malls and yummy restaurants.

It had a great swimming pool. However, you should know that the swimming pool is closed to children on Sundays. Our children had fun at the pool on Monday morning.

The room was quite old and both the sink and the shower tub clogged, both would be quite obvious and easy to fix, apparently they don't care much anymore. The elevator is broken/under construction, noone cares to help with luggage. The service was terrible, the security was looking at me with suspicion, apparently they smile for foreigners sometimes. The reception refused to provide an invoice because I paid through hotels.com as if they didn't get the money. There is Rahat Palace for same price but 5 star and much better, this one doesn't care about it's quality any more.

Good clean hotel, large room, and friendly service from the staff.

I have stayed at this hotel many times as it is in a great location and very convenient for my needs. The interior of the hotel is a little dated and showing its age, but the room is always clean and comfortable and the staff are friendly and helpful. The shower has a tendency to leak onto the bathroom floor, but this was a relatively minor inconvenience. The breakfast selection is ok although the coffee machine a bit dated! I'd be happy to stay again.

Very pleased with the service there. Airport transfers were arranged for me, the room was clean, generous size single bed and good location. Overall, great value for the price.

Grand old style hotel with a comfortable public area. Lovely and helpful staff.

The best value for money in Almaty. Cozy and spacious rooms, amazing spa zone, great location. The only minus is the WiFi, connection is unstable and slow.

At this time of year, there were very few people, so it was very quiet. The food was decent, and the spa massage was great. I liked the location for just wandering around, with a few small parks nearby. The reception staff were very helpful. The hotel is about 25 minutes from the Almaty airport.

All was so great at the Tien Shan Hotel in Almaty, staff, room, food and location. I strongly recommend this hotel to all travelers going to the great city of Almaty in the wonderful Kazakhstan.

The staff of the hotel was extremely helpful. Our 9 month baby got pretty sick and all staff members helped out with changing bed sheets, bring towels, clean the room. Thank you so much Staff of Tien Shan.Also we stayed in this hotel multiple times when we visit Almaty. Great hotel in a friendly location close to restaurants, shops and parks.

The staff of the hotel was extremely helpful. Our 9 month baby got pretty sick and all staff members helped out with changing bed sheets, bring towels, clean the room. Thank you so much Staff of Tien Shan.Also we stayed in this hotel multiple times when we visit Almaty. Great hotel in a friendly location close to restaurants, shops and parks.

Just one night for a connecting flight. Good location. Within short walking for dining out. comfortable bed and good wifi. Sadly, could hear too much of activities outside my room. Staff was very helpful in getting coffee and small breads for early departure to airport. Will stay there again.

Nice Hotel with friendly staff. Location is in city center close to several fine restaurants and walking parks.

I enjoyed listening to the piano everyday at the lobby it was amazing. Beside the room is very clean and modern with a reasonable price !

Great hotel! Elegant and traditional - close to the heart of Almaty and the beautiful church. Breakfast was the best! And the spa is the best I town! Great service too - thank you.

The hotel is well located within walkable distance of many attractions as well as the subway system, pedestrian streets and restaurants. The room was spacious, clean and well equipped. The breakfast buffet was abundant and varied. The staff was courteous and helpful at all times. It would have been nice to have access to TV stations other than in kazakh and russian.

Located in a quiet part of Almaty and ideally situated to explore the north and south parts of Almaty. Some of the roads nearby are pedestrian only, which makes it easier to find your way around town. The hotel is styled in an old-fashioned manner and the rooms are likewise. My deluxe room was probably just about the right size for a single traveller but no coffee is provided, which was a bit annoying. The view from my room was of the back of the hotel so not much to speak about. Breakfast area was spacious with enough options to cater to most people. Staff was friendly enough and helped me get familiar with the major sights around the city. Most evenings there is a pianist playing some lovely music, which does add some charm to the hotel.

Located in a quiet part of Almaty and ideally situated to explore the north and south parts of Almaty. Some of the roads nearby are pedestrian only, which makes it easier to find your way around town. The hotel is styled in an old-fashioned manner and the rooms are likewise. My deluxe room was probably just about the right size for a single traveller but no coffee is provided, which was a bit annoying. The view from my room was of the back of the hotel so not much to speak about. Breakfast area was spacious with enough options to cater to most people. Staff was friendly enough and helped me get familiar with the major sights around the city. Most evenings there is a pianist playing some lovely music, which does add some charm to the hotel.

Great hotel in a central location, near cathedral, green bazaar, shopping and the 'walking street where lots goes on. Hotel staff are friendly, good service from room cleaning to restaurant to spa to bars. Spa/pool is nice and open until 11.30pm giving ample time to make use of it. Room spacious, clean. no complaints at all.

Great hotel in a central location, near cathedral, green bazaar, shopping and the walking street where lots goes on. Hotel staff are friendly, good service from room cleaning to restaurant to spa to bars. Spa/pool is nice and open until 11.30pm giving ample time to make use of it. Room spacious, clean. no complaints at all.