Great staff good facilities. Nothing was too much trouble

Bit tired in decor but still good

Clean affordability

Breakfast was pricey

Nice location, room was very nice too and the hotel had a nice layout, so it was easy to get to my room and get out to the NEC as a result due to it's position.

It was a lot more pricey than I was expected probably due to the time as multiple events were on around at the NEC.

Just very overpriced, for what we paid I was surprised to find that areas of the bathroom and bedroom were in need of repair. Parking is just ridiculously expensive as well. As for the price of breakfast think that's a bit of a joke really. Just overpriced, location was good for what we needed and bed was comfy.

The room was lovely spacious and clean Guys and girls on concierge and housekeeping were really nice and helpful

Honestly it may sound silly but the men on checkin/reception were not that nice and quite stuck up and spoke down to me probly because i wasnt in a suit the ladies were lovely and helpfull Also directions to the room were not good especially when the hotel is like a maze or labyrinth

buffet breakfast was lovely, close to NEC

Could have been a larger room

Food

No facilities for families in a family room. No fridge to store baby milk. Couldn’t provide anywhere to store it and wouldn’t provide warm milk of an evening via room service. Had to ask for lots of amenities for room which normally are provided. Staying in an executive room snacks and drinks only available for a 2 hour slot which is around dinner time anyway.

Ideal location for the event we attended

Nothing, it was good

Perfect location for NEC.

Infrastructure Overall is outdated. Wallpainting has scratches, wallpapers peel off slowly. British standard. Not comparable to EU standards. For the money it’s OK. But I expect more for a Hilton.

good location for nec we could walk to the venue it is a big hotel

the bar was to exspencive a double brandy & coke £20.

Great food, bar and restaurant

Nothing

Breakfast was good and the hotel was clean and tidy.

We contacted the hotel prior to the stay to request 2 singles and a sofa bed. This wasn’t actioned for our arrival even though we had an email saying it would be fine. When we complained our room was changed whilst we were at an event and when we returned at 11.30pm we were greeted with 3 single beds and bedside tables stacked on top of each other. Not what you expect when you pay over £200 for a room!

Breakfast was good.

There wasn’t even a complimentary water bottle in the room, which was very disappointing. The shower cubicle was so small. We booked a family room but it was just a small double room. Upon laying the sofa bed there weren’t any space in the room at all..

The location was perfect and the staff were very helpful and lovely people

It looks like a prison for me outside and then looking out it felt like one. It looks very dated brown. Just not nice. Following on from this my room was disgusting. The bed was uncomfortable and paying 293.00 When the Travelodge was more comfortable. I thought I would treat myself to the Hilton this year for insomnia. I won't be doing it again next year. Going back to Travelodge. Very disappointed. Just really unreasonable prices and I was just shocked how bad it was.

Room - Small, but quite nice in appearance. It was pretty clean. Breakfast - I didnt have breakfast from the hotel, so cannot comment on it myself Location - Fantastic, 10 minute walk from the NEC which was perfect for my needs

Room - Gas detector was missing a cover, leaving exposed wiring - while it was safe (i.e. unlikely to cause harm), it was still a concern. The shower only let a small flow of water out, not suitable for showering. The air conditioning was left with an error, stopping it from functioning. I did find one or two bugs creeping up around the carpet, but thats to be expected anywhere. Breakfast - I didnt have breakfast from the hotel, so cannot comment on it myself Location - I think the hotel itself was a little confusing to navigate at first. There was also some chainlink fencing around some of the green areas, almost like it was under construction. Not a negative to me, but possibly something to be aware of. Otherwise, no issues!

The hotel bar staff were very friendly and the bar food was good value for money. We liked the swimming pool although it should be free.

Hidden charges - WiFi, drinks service charges, charges for the swimming pool etc. One of our rooms had a pipe issue with brown water coming out of the taps. The reception staff were borderline rude when asked a question. For example, we asked if the cash point was working and were told,'You can see it isn't. Go to the NEC'.

Excellent gym Confort de la chambre Personnel accommodant et très sympathique Lit ultra-confortable

Trop proche de l'aéroport et loin de la ville, mais se fait relativement bien en voiture

Executive lounge is great value, breakfast and light bites at night are of great quality. Staff is amazing and the best asset of this hotel, they really do their utmost to make guests feel welcome, every single time my pre-arrival requests were addressed. As for the room I always in an Executive King Room so can't really comment on other options, the room is all it is purported to be, the views are probably better from other rooms in higher levels but these are architectural limitations that don't bother me.

The cost on gym/pool facilities is something that I would have liked to see included in the room package I chose, I have not used the car park but there is a cost on that as well from what I gathered from other guests. It is something that can be worked on.

location, facilities, atmosphere, cleanliness and staff

prices £24 for glasses of wine did seem excessive

Good location, decent access to the building through various routes, shower was good, safe useful for valuables

Loose light/sprinkler fitting, dirt in some of vents, wallpaper beginning to peel in places, bathroom too open plan, room was overpriced for what you got, bed too hard and high

The room was clean and comfortable the staff were very nice kind and polite as you would expect however!!!!

The Breakfast was awful very dry and tasteless. The evening meal was not very nice the fish and chips were Luke warm as if it had been left for a while before being served. I was in room 4047 and on two occasions I had to leave my room to tell drunken people to shut up and keep the noise down (where was the security) the hotel that weekend was full of drunks and being idiots into the early hours within the hotels corridors, they should have been dealt with as to consider other guests. I spend 2 long weekends at the NEC every year on business this is the first and last time I stay at the Hilton very disappointing

Easy access to the event venue, spacious room

One of my towels in the bathroom upon arrival already had a large makeup stain on it however as there were plenty of towels I chose not to use that one!

Blood stained sheets. Not changed. Disgusting! Had to clean bath before using it.

Fabulous keep spotless staff were amazing always willing to help with everything and show us the way around

Unfortunately, it had to be the room next to us it was full of young lads who were playing loud music and smoking on their balcony, which made our room smell of cigarette smoke

Hotel was very well presented, staff were good and room was lovely. Food was also good. Location was perfect for NEC.

Breakfast finished at 10am, if this was later I would have eaten there.

Location. Breakfast. Bar. Friendly and helpful staff at desk and bar

Nothing

Room was lovely. All beautifully clean. Staff really lovely and friendly. Great location for what we needed!

Nothing

Very comfortable bed, delicious breakfast

The plug in my bath didn’t work, crisps on the sofa and floor of room

Clean comfortable friendly welcoming

Bar prices a little high and service when we arrived lad couldn’t take our order as he was busy on his phone

Lovely hotel. Very clean. Very friendly staff. great location. fabulous food. Very comfy bed.

Breakfast was good

Our room had a leak and the problem was not fixed which then left us being woken up 2 mornings at 6am with a leaking ceiling the communication with the front of house staff and the maintenance was not very clear which left us hanging around while they had to double check with each other if the problem had been fixed or not we were told it had been fixed but the problem continued only on our last night where we then offered a change of room. Complaint was made with the hotel customer services on our departure and we were assured we would be contacted but this is yet to be done.