Breakfast was continental and very nice. Also as It was my birthday the management gave me a complimentary drink in the bar. and staff very helpful and very pleasant. had a lovely chat with them and they were very friendly.

There wasn't anything I really liked. The only thing that slightly soured it was next morning when I left the person at Reception insisted that I hadn't paid for breakfast when I had but they never came back to me so I presume it had been sorted.

Location was excellent as were the staff

Room was dated and limited but this was to ve expected given the price

Clean

We were charged for breakfast despite showing them our email which clearly said breakfast was included in the price. Breakfast was very poor - cheap cereals, one mini muffin on display (one customer had 5 on his plate), cheap bread. Had to pay £6 to stay in their car park.

I love the price and the room and makeup light what was working this time

The bed was so hard I woke up thinking I was sleeping on the floor my last night I went to bed just after 1.30 I had to be up for 7.30 for my train not happy AT all

The location was ideal for nec Birmingham and access to motorway m6. If you walk you better be prepared for a long walk certainly if you have mobility problems could be challenging..

I hadn't realised there was £6 CAR park fee which should have been highlighted more in the booking fee. My room was cold but the staff provided me with a heater, the hotel heating is on a timer, it came on at 6.30am.

Very basic breakfast, cheap bread and cereals no none dairy milk, fruit on offer was a bowl of apples

No staff around in the morning if you needed anything, bathroom soo small the door hit the sink and didn’t open fully, toilet was squeezed in next to the tiny shower cubicle

The staff seemed very nice and were helpful.

The grout round the shower tray was black & mouldy, the bed was very small and most uncomfortable. We had to ask for the room to be changed., which the staff did straight away. The rooms were very small and there were holes in the sheets.

De locatie voor ons bezoek was goed.

Het is een zeer slecht hotel. Vieze kamers, vieze tafels. Extra voor ontbijt betaald, maar het ontbijt is echt ontzettend slecht.

N/A

Nothing

The staff was great, the dinning room was clean

The room I was was terrible, very small, no towels, no shower gels, was disappointed

Location staff atmosphere

All good

Near the NEC

Broken toilet lid, dirty shower, the most basic of breakfasts, some sort of hotel alarm went off at 3am

Convenient to get my work place

Free car park

Handy location

Not very clean, good do with a thorough clean and hoover. Breakfast included was continental with one out of date croissant, toast and cereal. Hidden parking charge of £6 per day, cash only.

Very friendly person on reception. Good value for money

Nothing

Breakfast great with good selection.

There was no breakfast because the kitchen was being refurbed.

Size of the room should have been better advertised. But it was comfortable.

The breakfast was mediocre. It was described as full continental. basically it was cereal and orange juice and toast. A full continental (in my view) has cheese, ham, meats, much more choice.

My room was really poor and eventually with your help it was changed to a much better room. Booking.com were excellent in bringing about the change of room. I didn`t like the charge for parking which I was not expecting. My first room had such an old bed I could feel the springs in my back. The shower only worked on hot water, the cold didn`t work. So it was either scalding water or no shower.

I asked to swap rooms due to room being very tiny and dark, curtains falling off , and staff were able to do this for me. Staff were friendly

Breakfast very basic. Awful cheapest possible coffee and tea Communication was a bit difficult with some staff due to language barrier Could be cleaner Location - nothing at all nearby so we used taxis to get around

Polite friendly welcome

Some unsanitary looking splashes on the wall by the bed. Unexpected car park charges. Lack of chocolate (booking confirmation indicates chocolate provided in the room, host advised this is incorrect.

Additional charges

Clean and the personnel very available.

Extremely noisy. It’s an old wooden house and there was a lot of noise. Also the walls and doors are thin you can hear the others easily.

Close to the airport

Tv didn’t work, bathroom very small

Surprise car parking bill

the bunk bed was not very sturdy or comfortable and the room was quite small

Location

Breakfast is ridiculously expensive for cereal and toast

location

didn’t expect the sink to be in the room & toilet & shower was quite close