The property had a lot going on on site

The rooms are very tired with scuffed paintwork and beds Not worth the money paid. 200 for one night Plenty of other chain hotels on site

Very clean,lovely staff and great location for the arena!

N/A

Breakfast was excellent. Beautiful fresh fruit.

The pool water quality. I have a pool and have pool operator qualifications. The clarity of the pool is very poor. Chlorine and pH may be fine and water clarity is important. Pool need professional treatment for clarity. Also I would like to know when was the last bacterial and legionella testing of the water by a laboratory.

Work

Paying for parking

Modern and had everything under one roof .

Everything was great

Lovely clean room, excellent facilities and location

Everything

Nothing

Proximity to Nec show. Location

Room was a bit tired in places.

Lovely big room, comfortable bed, good size bathroom.

Decor, warmth, staff

Help with luggage to room & direction over the car park

Lovely rooms, this was for a very special 40th birthday and so glad we chose here to stay. We have a beautiful suite overlooking the lake, room came with shampoo and conditioner amenities, room was very comfortable. Breakfast in the morning had full English buffet, pastry and yogurts, and at lest 7 different fresh fruits! It was lovely!

Nothing!

complimentary spa visit, mini bar, brilliant location, many restaurant options and super comfy bed.

Everything

Nothing

It was very clean and the staff were very friendly and helpful

The property had everything we were looking for under one roof the facilities were very good

THE HOTEL WAS LOVELY, WITH LOTS OF AMENITIES, STAFF WAS VERY FRIENDLY, ROOM, NOT SURE THIS WAS SUPERIOR

tHE RESTAURANT WAS VERY NOISY DUE TO BEING IN THE SKY BAR, A LITTLE DISAPPOINTING. WE ORDERED A STEAK FOR DINNER AND THE CHIPS WERE FROZEN ONES, I WOULD HAVE EXPECTED FRESH HOME-COOKED CHIPS IN SUCH A RESTAURANT. BREAKFAST WAS VERY POOR

It’s location

Nothing

My first time using this hotel and will definitely stay here again. Parking was easy, reception staff pleasant and very efficient. Very spacious and comfortable room.

One if the lifts was not working so had to wait a bit for lifts.

Second time staying at the hotel and was just as amazing as I remember. Excellent surrounding facilities including casino, restaurants, shops, bear Grylls adventure etc. Beautiful lobby with welcoming staff, very comfortable beds/rooms. The food for dinner served in the sky by the water restaurant was delicious. Very relaxing spa, will definitely look forward to returning again in the near future

I received a parking ticket for driving into the city centre (not the hotels fault obviously) but do check your vehicle against the new emissions zone as I was not previously aware of this

10/10 Superb experience

Loved it all

Beautiful place!

Lovely hotel, very clean and comfortable fabulous facilities, leisure facilities exceeded expectations

Phone in room didnt work so awkward to call down to reception after 5pm as automated phone line

Had to order fried eggs but did not find this out until had rest of breakfast on plate.

Quiet and close to the purpose of our visit

Air con in room unable to blow cold air was very warm stuffy and uncomfortable. Small window meant a tad claustrophobic.

The views

Poor food options in the resort

Breakfast was great, location absolutely lovely

I wasn't able to take a picture in the spa facility

I was very disappointed in the room. No robe 1 bottle of water and no bath. I paid £225 to stay for one night I expected more for our money to be honest.

Location, professional staff, clean and spa.