Le déjeûner était bien et varié.

Un hôtel en rénovation. L'entrée était vraiment discutable. Avec tout l'attirail des travailleurs manuels. La salle de bain avait des cheveux par terre et des taches.

Great location. Staff was awesome..

Unfortunately the remodeling otherwise nice comfortable hotel.

The location is great BUT

Renovation we’re going on during our visit, which we were NOT told of. The safety hazards and mess were unacceptable. Only a skeleton crew was working. No welcome and the small cafe that had to be accessed via a trip around scaffolding past the disinterested door man down the steps and around the corner. When you get there it only seats 10-15 people and premade sandwiches only.

The size of the room was good. The comfort of the bed and furniture were nice.

The hotel had major construction going on to remodel the hotel. I paid almost $900 for 2 nights and they put me in a suite right above the construction. On top of that, the outside bar and music were directly below my room. The noise level was ridiculous. There was hammering going on above my room as well. When I complained to the hotel they said “it’s a really nice room and upgrade to the rest” and then argued with me about the hammering saying there was no construction going on at night, but yet the minute I called, at midnight, they said something in Spanish to someone else and the hammering stopped. We also had a cockroach running across the floor.

hotel en reformas. no pueden cobrar lo mismo. mucho ruido gritos polvo. horrible.

el desayuno pobre .el hotel cambió de nombre. ya no es sheraton . muy sucio. estaba en reformas. y cuando llega un crucero le dan prioridad a toda esa gente quedando los huéspedes a un lado. me sentí muy desfraudado.

Issue with construction elevators difficult to get on

La habitación

El frío que se pasa. Airea acondicionado absurdamente muy frío

the employees were helpful and friendly.

it was under construction and I didn’t get inform until I got there.

In old San Juan.

Old and dated, broken items in room, musty smell, loud street noise, building under construction, pool closed. Homeless people asleep outside.

It was local and central to everything! The staff was amazing they helped with telling us what was around and suggested certain areas as well.

We asked for early check in they said yes it was possible but when we arrived they said they couldn’t allow early check in. They did hold our luggage but it was exhausting

Simply loved it! Very clean. Staff was very kind.

Everything!

The location is beautiful, and seeing the ships come to the docket was terrific. The staff did very well considering the conditions of the hotel. (NEEDS TO BE CLOSED) The food was well prepared and tasted great when the dinner area was open. However, the bar was not open until late at night and would run out of liquor during open hours.

The hotel needs to be closed it is under a huge reconstruction project while having guests in the rooms. Monday through Friday from 8 AM to 5 PM I heard drilling while on vacation. According to the website, there is a pool which was not true it is under construction on the 9th floor. “NO POOL” The mint green headboards have holes, and the room smells of moles. I learned it was coming from the 9th-floor location of the pool. I was on the 7th floor. The furniture , beds, bathrooms, and carpet needs to be placed in the trash and replaced. PLEASE GO TO GOOGLE AND READ THE REVIEWS ON THIS HOTEL! Do your homework before going.

The location is beautiful, and seeing the ships come to the docket was terrific. The staff did very well considering the conditions of the hotel. (NEEDS TO BE CLOSED) The food was well prepared and tasted great when the dinner area was open. However, the bar was not open until late at night and would run out of liquor during open hours.

The hotel needs to be closed it is under a huge reconstruction project while having guests in the rooms. Monday through Friday from 8 AM to 5 PM I heard drilling while on vacation. According to the website, there is a pool which was not true it is under construction on the 9th floor. “NO POOL” The mint green headboards have holes, and the room smells of moles. I learned it was coming from the 9th-floor location of the pool. I was on the 7th floor. The furniture , beds, bathrooms, and carpet needs to be placed in the trash and replaced. PLEASE GO TO GOOGLE AND READ THE REVIEWS ON THIS HOTEL! Do your homework before going.

Just stayed in for overnight, not to much time

parking

Location in Old San Juan to historical sites and cruise port...walking distance

The price $400 each night..breakfast should have been included We should have received more for $400 each night

Our suite had a small balcony overlooking the bay. Two cruise ships docked just across the street. The room was very spacious and the bed was very comfortable.

Water pressure in the shower wasn't great, but it was definitely usable.

Location is excellent. It is super convenient if your ship is docking at the terminal that is directly across the street. The staff were amazing - friendly and super helpful.

My parents room had a musty smell and both of our rooms were hard to control temperature-wise. My room was freezing, and there was no way to turn the heat on. No matter how high we set the temperature, the room wouldn't get any warmer. Also, the scrambled eggs on the breakfast bar were the worst that we've ever had. If you get the buffet, order an omelet instead and ask them to use real eggs.

location location location

old amenities and rooms

The location is perfect. The room was ok and clean. It was quiet.