Nice staff, very kind

free upgrade to free breakfast for a late check out so they did all the thing for our happiness. Thank you for hotel administrations see you againssss

, Perfectss breakfast, clean rooms, every day clean and fresh towels, they give to me free upgrade so I was glad, you guys superssss

Nothings!!!

Its very convenient location to all shopping places very clean affordable prices

Everything

Yunus, the receptionist have been very helpful and nice and always ready to help us during our entire stay.

Friendly staff , the site of the property is really remarkable . The room service is super

more knowledge of English , Arabic or German languages would be better

location

staff

Breakfast, big room, good cooffee, good room service

no

nice place to be friendly staff on there

easy to reach

the staff was very accommodating with my breakfast and meals request as I was limited with what I could eat due to the dental treatment I was on. All the staff from the manager through to all members of staff made me feel welcome and at home. Many thanks to all at the Sparkle Hotel.

I really like the stuff they were really good and helpful specially Jamelah and Mehmet

It is not that beautiful hotel but the staff made me like it 😊

Nothing

So so bad 👎 dirty to the point they gave us room with dirty shets,pillows and blankets hair everywhere and stains over the sheets ,the glass of the door was dirty every thing disgusting,the breakfast poor.

Breakfast was fine but not available until 8.30

Choice of coffee at breakfast was an additional charge

During our 5 days stay at the hotel we were faced with the following issues: - for 3 nights we did not have a hot water. When we approached the hotel staff they said that they can't do anything because it is night, they don't know how to fix it, and they did not fix it during the next day, the problem repeated. I took a shower with cold water 3 times. - A/C system was not working. - The hotel did not provide basics such as napkins/toothpaste. - Wifi was not working properly. The night before check out when we complained about hot water again, hotel staff said that hotel manager was informed but s/he is probably sleeping and it is what it is. We talked to the manager when were checking out and listed all issues we had during our stay. The hotel manager avoided responsibility saying that it is hotel staff's fault that our experience was bad, that they didn't tell her about the issues, and they couldn't have fixed anything at night anyways. She also was doubting our words responding that "it is only your room having such problems", while we changed 2 rooms, both having the same problems with hot water and A/C. Overall, hotel's management and staff's attitude was totally unprofessional. We were very displeased with the hotel, but were not offered a discount. The amount paid for the stay totally not worth the experience.

The Sparkle hotel stands out for its amazing staff and delicious breakfast. I arrived early and staff checked the rooms to see if I can check in earlier - I really appreciated the jesture to accommodate this request. Breakfast was not big, but always fresh and tasty. The room was nice and quiet, I liked the towels and linen - very comfortable and clean.

The hotel's location was great, however, it is still several min walk to the metro station. It was fine during beautiful May weather, but if you are visiting in summer, this may be too hot :)

Breakfast was a little different to what we were use to, but embraced the differant culture. Our stay at Sparkle was very enjoyable, excellent staff, ready to assist and was very helpful. Looking forward to my next stay!!

The only thing I can think of is that as I'm used to a warm breakfast, that was it, but as I said, when you are visiting another country, you should embrace the culture and anything else they have to offer.

What I like exactly about this hotel is the location you will find everything near to you starting from the mosque where you can pray all the five times in it, good restaurant all the good shopping malls you can easy access by using the nearest metro station to this hotel

The type of the shampoo and hand washing soap.

clean is very good the staff was friendly the location is great

there was problem with the WiFi

Good stuff

Big problem of the Car park