Location great Most of the staff friendly and helpful Food was delicious Rooms were nice and clean

Rooms were missing towels and coffee/tea/creamer making facilities missing. Some of the front desk staff were not happy and friendly

The hotel's impeccable service and attention to detail surely made our experience memorable. The Level rooms are spacious. Enjoyed the privileges such as personalized check-in and check-out services, complimentary refreshments throughout the day, and evening cocktails with a selection of appetizers. The hotel's central location in Kuala Lumpur likely made it convenient for us to explore the city's attractions and return to a cozy haven at the end of the day.

Front desk asked us to check out at 1 PM, contrary to the previously communicated (confirmed by lounge staff) check-out time of 2 PM. This miscommunication likely caused inconvenience for guests who were expecting a later check-out time. Such incidents can be frustrating, as they disrupt guests' plans and expectations, impacting the overall experience negatively. Clear communication and adherence to the agreed-upon check-out time are essential to ensure a positive guest experience.

Hotel was centrally located in the busiest district in Kuala Lumpur staff very friendly and very welcoming breakfast was amazing higly recommended when in Kuala Lumpur

The club level was a bit disappointing needs more impovement in terms of food selection and drinks

The location of this hotel is a walking distance to the shopping centres. The breakfast is awesome. Everything is great!!!

The city view is meh.. request for city view but for family room we got the floor facing Berjaya Time square Mall.. Overall seems ok

موقع الفندق جيدا جدا امام التايم سكوير مباشرة

النظافة سيئة وتعامل الموظفين ليس جيدا من الكل بعضهم حادين في التعامل

Location and details for the kids room.

Shower room wasn’t very clean.

Staff were really friendly and helpful

•Great location near malls, which are easily accessible by walking. •Quiet; no unnecessary disturbances. •The staff are quite polite.

Nothing

The interior design.. the connnecting room.. the water heater.. the nice smell of shower gel and shampoo.. the location..

The parking lot that is so suffocated and need to pay everytime i want to take the car out of the hotel (RM8) per entry.

I really liked the location. Very convenient and at close proximity with shopping malls and other attractions. Also, the Hop On/Hop Off bus stop is at a walking distance. The room was clean and well appointed. I would like to recommend Ms Safina at the Level Lounge for her kindness and professionalism.

The Staff can be very noisy in the Guest Corridors. They tend to talk very loud.

Definitely happy because our request had been granted, a connecting and smoking room.

Room service is a bit slow when we requested for items needed. But overall was ok.

The front desk staffs are absolutely friendly and helpful same goes to the frontline staffs especially Mr Rozi and partner are extremely friendly and helpful as well. The room whenever we stayed they are always clean and exceptional. Location wise...very convenient and easy excess to every place of interest.

Non

Full facilities

Hard to locate the short bluish building.To walk to Jln Alor,very hard to cut through the route

brilliant staff especially in the kitchen. good food with a variety at breakfast and dinner. big and comfortable room and bed, good location

The Gym was great! Room was nice and huge.

The bathroom. Cleaning of room was not on time. We had bad experience with the tv.

location

the staff.

near shopping mall

parking too limited and sempit and berbayar

Absolutely the best meal of the day that kept us moving for the whole day. The best thing that happened to us was meeting this gentleman at tours desk. unfortunately I forgot his name. He was very helpful, charming n smiling.

Nothing to complain about.

Excellent location, clean rooms

Buffet spread was limited

bad services , rude staffs while answer phone call.

very disappointed and wont stay again and wont recommend to friends . Your lift services is too old , feeling not safe . Room 203 was noisy too .