Rooms were very good, as expected from such a hotel. Location was perfect, very central and close to a lot of convenience stores and tourist attractions. Breakfast was what you would expect from a hotel, but everyone enjoyed it.

The concierge staff was very nice. Each day we were greeted with a smile. The breakfast staff could have improved a bit. I even saw customers complaining about the same things continuously.

The location

The staff were nice and kind

Clean & comfortable apartment

Staff were indifferent, not helpful, not so pleasant.

Location was great, food, shopping and transport nearby

Nothing

Spacious, and the location

The bathtub abit small and water leaking Pillow too soft

location, size of room, clean

everything was great. breakfast buffet could be improved with healthier options for cereal

Very centralised with good food and other shop options

Nil

the location is excellent. the rooms are very spacious.

the beds are very small even in suites. the breakfast spread is very limited for vegetarians

The swimming pool at terrace

Some staffs in the reception were not friendly

amenities such as laundrette available. very friendly housekeeping staff

none

the kitchen , the space in the apartment. the swimming pool, spa, was great.

I did mail the hotel about our special holiday, it was universally of a 60th birthday, I did ask for something special like decoration, but my request was simply ignored. Sad because it was special to us , it could be more memorable if they respect my request, for extra cost would be fine. other wise was ok. but the breakfast could be much better. The service should be more polite like before Pandemic.

Room not very clean. Bra from previous guests still behind the toilet seat when check in. Clothes dryer not working well, clothes have disgusting smell after that

The 2-bedroom was huge and equipped with everything that we needed. The washing machine and dryer was a life saver as we do not need to bring home dirty laundry.

Upon checking in, the dining table was dirty with leftover rice. In addition, the breakfast was disappointing. Not much selections to choose from and we ended up eating out for breakfast.

property is located at a central location

property is dated. things are falling apart, for expenses tap ware is coming apart, floor tiles have cracks in them. shower area has rusted edges.

Spacious and peaceful

Long wait to check in

Amazing one week living spot Short distance walk to Pavillion Can’t hear the loudness from the streets especially at night Always on time with daily cleaning No issues with check-in and check-out Popular place for foreigners - individuals and family

Nothing much

the location and size of the room

the staff a bit rude to me during check in.

almost everything

not much choices of breakfast

The staff was very responsive and helpful in rectifying the spoiled lock for our main door. The room itself had a spacious living and kitchen area, with both bedrooms having ample space for 2 people in each room. One of the bedrooms comes with an ensuite. Getting around was relatively convenient using Grab and there were many good cafes and restaurants nearby. We would recommend Rabbit Hole and Canvass which is located about 5-7 mins walk from the hotel.

The location was a little far from where we had alighted, Berjaya Times Square, as we traveled by coach. It can also be a little confusing as there are two Park Royal hotels, one located nearer to Berjaya Times Square, whereas this was further away (about 10-15mins walk) and it is an apartment.

The staff was attentive to ue needs

The breakfast spread should have a bit more spread.

Good location.

Suites look a lot worse in person than in the photos, very old, rugs are dirty, there were stains on the bedsheets. The price should be a lot lower for the quality you get.

We have stayed here 5 times. position is excellent ,,, a short walk up to the Pavillion and Fahrenheit Malls and very close to Lot10 for great food and the Japan dept store. We stayed in a lovely 'premier one bedroom suite' this time. But we have stayed in all the types of rooms. All are large. Breakfast was included. We love that We were there during school hols this time so the dining room was very busy. And the whole place was alive with people having a good time. So nice to see after the Covid pandemic. Masks are still mostly used in KL . It is compulsory to use them on Public Transport trains etc , including the free buses to Petronus towers , central markets that leave from outside the Pavillion Mall. We stayed for a week Feb/ March and then again for 8 days at the end of March. We were coming back on a saturday night from the Cameron highlands PR serviced suites were booked so we had to stay up the road at' the Journal' 750 MR for a smaller room TV not working properly. It was so good to see some of the old staff again. We are always so well looked after. Hope to be back later this year