The property is near the mountains and max 7 min walking to gondola

I really have no objections.

curățenia, masa, dimensiunea camerei si priveliștea - am avut camera superioară.

Nu am nimic de adăugat.

The water in the swimming pool was cold. It was in December so everyone at breakfast was coughing and sneezing. There was a sick kid at the kids Center, so eventually our baby got sick too. Breakfast was nothing special, not many options for us. Staff could be more polite.

The breakfast included in our stay was OK.

We stayed for one night on our way from Greece. The hotel is in serious need of renovation. The walls were dirty, the room smelled like smoke from the chimney inside of it, the bathroom smelled of urine and we had no shower curtain, resulting in a huge mess in the bathroom after we showered. The entrance looked as if it was forced with a crowbar, you could see the signs on the door (hence the door barely closing and locking). As the weather was rainy, we decided to have diner in the hotel restaurant, and order from the a la carte menu. Out of what we ordered (I can’t speak for the entire menu), the schnitzel was OK, but I had an unpleasant surprise with the ribs. You could see they freeze the food, because the grease on the ribs was cold and solidified. They offer free wifi but it’s very slow. Honestly can’t see how this is a 4 star hotel.

Excellent price-quality ratio, very good and varied breakfast, very helpful receptionists, large and clean room, nice pool.

Repairs need to be made, especially to the Spa and the hotel room doors.

Hotel facilities are great. Small indoor pool is nice with different sauna rooms in the spa area. Apartments are spacious Good breakfast including fresh vegetables and fruits. Location is a bit far from city center yet walking distance to hiking or biking trails leading to forest and mountains. Staff was very professional & responsive to any requests.

Rooms are a bit run down. Weak WiFi in rooms. Having no air conditioning during summer nights is ok but during the day & afternoon it might be problematic. Outdoors adventure park costs extra, I would expect it to be complementary for hotel guests.

The location was nice and the staff was friendly.

The gaming zone in the hotel lobby was not functioning, there were no tokens for the gaming machines and the pool table. The SPA sector and the pool in particular were dirty.

-The staff is welcoming. - The place is great if having to go to Vihren hut on the next day. - The place was clean. - We had packaged breakfast as pre-ordered (although it would have been nice to have a coffee with it too :)) )

- The room doesn't have an AC. - No clear instructions about using the pools - i.e. where to take towels from. - Decentralized management of pool bar from hotel/reception. One has to have cash money in order to pay on the spot.