location. was close to BTS, bukit bintang, easily accessible to Grab drivers.

Very bad service. seems to employ foreigners for cheap labour but the service quality is worst. Slow waiters at the restaurant/room service. takes an eternity to place an order or receive anything in room. The reception staff are very friendly but offer help in no way. they smilingly decline every request. They have cut cost in terms of also providing room cleaning as housekeeping comes every 3 days. you have to take your luggage to your room yourself. their laundry fee is very high when we can do it ourselves just across the street for 10% the rate. Water issued: after 9pm it was impossible to have a hot water bath as the water remains cold. breakfast: most of the items on the breakfast buffet is over by 9.30 even if it is mentioned that you can have breakfast until 10.30. you have to request over and over again with their slow responding staff in order for them to refill the food. so if you had a long day and are looking forward to relax in your hot bath: guess what: Furama ruins that completely for you.

Location of the hotel. Near Lalaport. Near Bukit Bintang.

The lounge on the 25th floor was one of the reasons I chose this hotel. Also the food quality at Spices has disappointed. I understand that all the hotels are havibg staffing problems. I am hoping you manage to resolve yours.

Near to Berjaya Time Square

Old hotel need some upgrades

One of staff at night shift was not copporated .

Size of room

Smelly carpet +bathroom No city view

Great location. Good value for money. Overall great to have a child play area.

Rooms were a little bit old fashioned, but clean. Time for a little renovation. Also understand the concept of not cleaning everyday, but i think u should leave that on the custumor

room is spacious but the room seems too old, but i like the aircond beacause its old model so its so cold, wish they can improve on renewing all the item in the room.

Smelly room...

Everything

Breakfast could be better

price

location