Дизайн комнат. Качество постельного белья.

«Уставшие»номера. Странный депозит в более чем 500 евро не понятно за что.

Colazione e posizione ottima. Il Rooftopbar stupendo, bella musica e panorama. Ottiimo il ristorante al piano terra. ottima la spa.

Al Rooftoopbar troppo fumo di sigaretta, anche se è permesso fumare ci vorrebbe piu ventilazione e ricambio d'aria. Alla spa la temperatura dell'ambiente dovrebbe essere piu alta.

Nothing

the room was tired and there was a terrible odour which smelt like sewage.

Very spacious, clean and tidy

It has a high end vibe

sauber modern

zu hoher preis

Location and terrace. Things that are given however was very let down by staff.

The staff had a terrible attitude, they were rude and unhelpful on various different occasions. Will not return.

Everything

Nothing

The central location, the facilities, the spa, and the breakfast (including the breakfast staff who were great).

This used to be our hotel of choice in Sofia and we've stayed many times but the service standards have decreased as room rates have increased sharply. It's now poor value compared to competitors. This showed in many ways, some more serious than others, for example they messed up our check-in; they gave an invoice we'd paid to others in our party (not great from a data privacy point of view); the bar used to give us a bit of milk for tea as they don't provide it in the rooms but this time charged us 4 lev. The most annoying thing is that they now take a deposit on your credit card for each guest (rather than just taking the card details) and on check-out tell you it may take 14 days to be refunded. Inconveniencing your guests like that is just a poor customer experience.