ambiance

the food was trash. the hospitality was horrible i would never recommend this hotel or booking. com to anyone. it was a problem with my reservation had to wait 5 hours to get in. I sat on hold for and hour to finally speak to someone who didnt resolve the issue. Was charged an extra $525 dollars for someone’s mistake. my trip was ruined

The staff were amazing and so was the adult scene side restaurants, Catch and Brazillian. I have to mention the following staff who where amazing. Máximo Ernesto (Rocky) the Terminator Maria Jose

The evening entertainment was awful also housekeeping wasn’t the best. Corridors towards our room where not cleaned in the two weeks we were there . Hit and miss whether you got replenishment of tea, coffee and waters.

Todo estaba excelente

Que todo estuviera en ingles

La piscina

El costo

Beautiful property. Plenty of restaurants to choose from. Excellent beach. Friendly staff. Plenty of activities to keep you busy or just relax and unwind as we had the swim out type room.

Booked king suite gave me two double beds for first two nights. Switched on third night but had to be without a room from noon to 4pm after being promised it would be ready at noon. Watched others check in as we sat there waiting for our room to be ready. New room had the king bed but then the toilet backed up and the AC didn’t really work. Felt I was being punished for asking for the type room I had originally booked anyway.

Me robaron mis lentes de la habitación.

I enjoyed the gym, poolside wait staff, live djs and certain restaurants

No golf cart have to walk everywhere and can be long and hot and sweaty, no fans outdoors with spritzers like other hotels, not enough servers/wait staff, restaurants over crowded turned away after 78minnwaiting for a table bc they don’t take reservations. Rooms smell like mildew. Elevator no air. Most of the restaurants except for Guys and Braza were tasteless couldn’t get a decent taco in Cancun! Pools are hot water no coolant, not a lot of adult entertainment waste of money as this isn’t an adult only resort most activities are on the family side. Couldn’t get any good alcohol needed to be apart of their travel club.

The beaches were beautiful, the cinema was a great time, mini golf was cool.

There are no fans, only in the rooms. The food was mediocre and often delivered warm or cold. The employees were rude unless you had extra money for them. They did nothing to help celebrate my birthday although I stated in my booking it was my birthday. Chipped paint, cracks, dirt build up in the bathrooms, stained bedding upon arrival. Watered down drinks, overpriced store items, not enough adult only entertainment. Although we were on the adults side WE SAW SEVERAL CHILDREN on the adults side. There was never anyone regulating the sides or beaches. The gym was decent but often crowded as there is only about 5 machines of each equipment but everyone seemed to move at a good pace. The spa was great, I did expect more but we received a 80min massage for $150 which was not a bad price. My massage therapist Xochiet was a sweet woman but terrible massage therapist. It’s evident that they are not properly trained in the musculoskeletal system and I woke up in much pain the day after my massage.