Excellent location- could see the bridge from our window. Friendly and helpful staff. Included breakfast was delicious and not tiny as you sometimes expect from included meals. Room very clean and large with a large shower. Useful mini fridge

No air conditioner in the room- it was stormy during the night but we had to leave the windows open with the mini fan on to allow some air flow as it was so humid. Don’t think I could stay in the room during summer, but outside of the hotter months it would be fine. There was also a sewerage smell permeating into the room from outside. Unfortunately not much the property could do about it, but worth nothing for those with sensitive noses such as us

Great location. Very clean. Awesome staff. The breakfast is so good!!

No AC made for a hot stay but that’s very normal for hotels in Europe. It was good to have a fan.

location; breakfast.

Room is too small; bathroom is old and small; bed is in hardwood frame, very chunky and clumsy, easy to hurt yourself; minimum furniture due to small space.

Situated 10 mins walk along river from train station. Pleasant staff on check in desk. Family room quite small. No aircon so it pretty hot but floor fan helped. Room was clean and rated as 2* so can’t complain. Breakfast ok (continental). This was a quick overnight stay so it suited its purpose.

For the rating and what we paid it was fine!

the location of the property is great. Steps away from old town with shops and dining, and a short walk to the train station.

We booked two rooms but they were in different locations, about a block apart. The room in the main building was much smaller than the other one closer to the river.

Breakfast was delightful. Manager was very welcoming.

We had a very comfortable room and clean good bathroom. The location was central and we could easily walk to all the attractions. The breakfast was good but the restaurant has closed so we couldn't eat there at night.

Very good breakfast friendly staff and walking distance to everywhete

We arrived around 1pm and our room was available for check-in. In fact, we were upgraded to a larger room in a separate building almost on the river. Room offered a great view of the river. Excellent location. The free breakfast was outstanding, consisting of: coffee/tea, orange juice, hard-boiled egg, yogurt, granola, bread assortment and fresh fruit. The hotel staff was cheerful, pleasant and accommodating. Good, reliable Wi-Fi.

Nothing really to complain about. Our only con was that this large room only had one seating chair. It's always uncomfortable when one person is relegated to sitting on the bed.

Great location next to river and main attractions

Nothing to complain about

The room was larger than most other hotels at the same price point and similar location. The mini fridge was also a plus. The beds were comfortable. Easy 10-15 minute walk to the train station with luggage.

Breakfast was the same thing every day. Room had no air conditioning and it got very stuffy when we returned at night, even in April. Luckily opening the windows helped.

Beautiful appartment right in the centre of Luzern. We received room upgrade for free. Everything was clean and new. Breakfast was served in the main building, 2 minutes walk from our appartment. Definitely would attend it again in case of future trips to Luzern.

Upgraded to annex. Close to river and attractions.

Loved our room but noisy at night due to commercial business close by. Had to close windows. Could have used a fan as it was warm

great location. staff had good recommendations

the property is closing and felt like it, luggage storage is not secure

Comfortable and quiet

no cups or kettle

Location

Lift size and breakfast options.

our room location was in the newer building facing a nice river view but was extremely loud even with windows closed . located by a club that played music sooooo loud sooo late

see above

Proximity to the covered bridge area and restaurants.

No in room coffee service.

The location and the breakfast

The restaurant was closed for dinner both nights we were there.

beautiful apartments, well designed and furnished, breakfast included was exceptional, great location in the Old Town side of the river

one of our rooms was a bit noisy overnight due to workers carting items in and out in an alley during early morning hours

Great breakfast and excellent service.

Great location. Nice breakfast. Comfy beds with a nice hot shower.

Small lift to get luggage up stairs.