Good location Very friendly and helpful staff

Simple hotel (but ok for the price) A bit complicated check in and check out as was in another location (although not far - few meters away on the opposite side of the street)

The location in Luzern was very good, near the lake and in the middle of the old city centre.

Room number 612 should not have been applicable for reservation in the first place. Douch cabin was dangerous, because of one sliding door derailed and the other completely missing. The attached part of the lid of the toilet was broken and the plug of the sink was out of order. You had to pull it with your fingers to open it and release the water in the basin. Sleazy curtains, no other cover for the window and very bad mattresses, which should be renewed immediately. We order double bed but offered a twin-bedded room. As both of us are working in the airline industry, China Airlines and one used to work for KLM, staying at many different accommodations all over the world, this one was by far the worst experience stay ever. NO VALUE for Money / Reimbursement should be the only appropriate way to cover it. We have mentioned it at the front desk, but the lady could only write down the lack of maintenance, saying sorry and asking if we had a pleasant stay..(?)

location

no fredge, no kettle.

The central location of this lovely wee guest house was great, so handy for everything. The room was nice. The pool was great. The staff were lovely and really helpful.

Air conditioning would have been a bonus. Although there was a ceiling fan and plug in fan which was helpful.

The cosy and homely room

No lift 😭 The walk from train station is around 800-900meters, the walkway is bumpy to pull the luggage along

Room was clean, but too small for two people. A little too small.

only in the reception desk, their one guy he his really helpful and guide you about city tour.

in the room, even no have any basic amenities. even they only keep 1 single water bottle and also mention their price tag. i paid 266 swiss money for 2 nights. and in the hotel entrance they mentioned in big board one night room price 79 swiss money. our checkout time is in the morning at 11. but at 10:30 am we have to go the first eat breakfast downside of the same our hotel their have one chines restaurant. i already mentioned in the reception we will come back at 11:30am then this reception desk said no issue. beacuse in this hotel no have any place where we can leave our luggage bag. so when i come back to the room to take our bags, their one housekeeping person very rude talk with me. he said you're already 30 minutes over time and you should leave the room immediately because he said his hotel booking is booked so the next guests will come soon... etc etc

Excellent location. Mattress was good. Clean room and bedding.

the room was right next to the lift and was noisy. Room was very small. Room was uncomfortably warm.