Great location

A bit old

Good location, friendly staff

It’s close to everything

I didn’t find staff to be welcoming, the lobby is always busy and loud. Room is basic for the price.

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simple a bit dated but clean and great service and facilities and location!

nothing.

Everything was fantastic

Most staff were excellent - concierge and restaurant teams. But some staff were unresponsive - would agree to do something (in my case chase down some laundry they had lost) and then not do it. Otherwise excellent.

Reasonably priced rooms. Room service food was good. Good for family as there was a swimming pool easily accessible after breakfast

Hotel location maybe overlooked by other hotels. Can be confused with Hard Rock the next building

Comfortable room, friendly front desk staff. good location that is close to LRT/MRT stations and walkable distance from KLCC park

Limited breakfast buffet spread, same choices for the two days that I went

All the staff were excellent from behind the desk at the front door and all workers un the restaurants. The breakfast was also excellent. And the location is perfect.

nothing to dislike !!!!

Near to train station and walking distance to Petronas Twin Towers, KLCC park and Saloma bridge. Staff were very accommodating and helpful 😊

Was surprised that they don’t serve pork

Staff friendly, room is clean & breakfast is good variety.

Parking at another building. Too far and hard if we got so many things.

Location, staff, breakfast

This really felt like a top class hotel. The service in all the sections I visited - reception, bar, restaurant - was excellent. Cleanliness and the bathroom were top rate. Excellent central location, too!

This hotel is doing a superb job. Every single staff member seemed committed to making staff feel welcome - smilingly helpful. There is nothing not to like.

it is clean. breakfast buffet is good too

The food must improve more.... Not worth for money and breakfast is also not good

The location is great, walking distance to twin towers and restaurants in the area. The free city bus with two routes stops in front of the hotel and is very convenient to use. The buffet breakfast was extensive with custom cooked eggs and other foods and Asian dishes. There were six elevators so never a long wait to get one. Off the lobby was a snack stand with many flavors of ice cream and other treats. The dining room has Japanese foods. Staff were very pleasant and helpful for directions. The room was very spacious and from my room on the 11th floor I had a view of the twin towers that were illuminated at night. The room also had a small refrigerator. The hotel is attached to the Hard Rock Cafe. I would stay here again.

The huge lobby area could have some chairs for waiting for transportation.

environment

no bathtub

Breakfast was great. Room was great.

No complaints! All was well.

location, 10-15 minutes walk to KLCC , nearby train station, nearby bukit bintang etc.

old school hotel, not much taste in breakfast, no much hospitality. no support staff to guide you to the rom

Very nice

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