Location. Staff very polite, friendly and helpful

In the middle of the night, the aircons seemed to stop working and the room became warm. Had highlighted and was told it was a systems setting issue for which I had requested that it be resolved but was not done so.

service

room polluted with cigarette smell exchanged room also musty atmosphere, shower handle filmsy, aircon flipping noise. too tired to change room anymore hence just bear with it and sleep through the night and check out the next day morning.

깔끔하고 전반적으로 괜찮아요 아침식사도 좋은편이고.

이탈리안 레스토랑이 가격대비 맛이 별로네요.

Location, hospitality, cleanliness, comfort, wide spread breakfast

None

breakfast was awesome. warm, lovely, friendly staffs/chef and ambience.

no room slippers, no hairdryer, no cottonbuds provided in the room/bathroom. had to pay a deposit of rm150 during checkin (refundable during checkout).

Love the top notch service! Surprised my son for his bday with a cake towel, handwritten bday card, balloons, petals and a slice of cake. Best part is I didn’t request for that extra service and we booked on short notice like an hour beforehand. The welcome choc chip cookie is amazing and delicious! Breakfast was amazing. Extensive spread with waffles, pancakes, egg station, pastries, ice cream, prata, cheese section, teh tarik and many many more. There’s a pillow menu. And lastly, my mom fainted and fell face down and fractured her cheekbone on the way back to the hotel ( not the hotel itself) and I asked for ice via room service. They delivered a bucket of ice and also napkins in a jiffy. The room service even called me that night itself and the next morning to check on my mom. Great job all around! We will be back!

Not hotel’s fault at all. If walking to the shopping malls, need to be extra careful, especially for elderly or young kids. Better yet, just drive or book a grab.

Excellent staffs

None

Great location and excellent service from the staff. Room service was excellent too, their response time is top notch.

Nothing to complain.