The studios are in a perfect location in the heart of San Juan. They provided storage for our luggage before check-in between 10 am and 2pm allowing us to visit the city freely. The hotel is well-decorated and the room offers a reasonable level of comfort for a short stay.

The balcony suite was very noisy on a Saturday night. We heard every noise from the street and could not sleep before 2am. We also had to carry our luggage up 3 flights of stairs which was not an issue for us, but could be an issue for other travellers.

excellent room with balcony location can’t be beat very easy to check in and out

everything was great!

location is the only good feature

Very Noisy from other guests. Reserved a balcony room then was told it wasn’t available and switched (hours before arrival) to an interior room with no windows!!!! We got no sleep. Doors slamming, people talking all night.

location quiet comfortable but definitely not a luxury property sitting area and roof top deck made it more comfortable and provides a place to interact with other guests

couldn’t adjust temperature

Location

The room was paid entirely at booking time weeks before our arrival. The day of our arrival I receive a text message from my bank saying they had blocked a charge from Navona studios. I thought it was just a mistake and it will be settled at the hotel: wrong!! At the hotel a rude lady told us the room was not paid and thaï we need to pay the room immediately if we want to receive our keys. I showed m’y email confirmation from Booking.com but she said she needed a written proof from the bank. So I paid the room a second time and told her I will show her a proof the following day. Fortunately I got access to my credit card statement clearly showing the room charge. It was not enough I needed to send her an email with this statement. After more than 30 minutes I finally got a reimbursement. Avoid this dishonest place at all cost.

LOCATION cannot be beat Also, a great price.

The “hot” water never exceeded “tepid.” The folks downstairs in the jewelry shop, charged with managing the rentals, are completely disinterested in the task. it seems that they resent having to deal with budget travelers while working in a high-end jewelry store. The three people we dealt with ranged from naked hostility to disinterest in their attitudes. The cleaning person, on the other hand, was wonderful!!

Location was awesome.

No staff, we were on our own. Not enough towels and absolutely no parking. We had to park far away from the hotel, then walk with bags and pay a lot for it.

Everything

N/A

The location was great in Old San Juan. The bed was very comfortable. The price of the room was affordable but a couple amenities would have been nice. As an Airbnb host ourselves, it doesn't take much to make a guest feel welcome.

It would have been nice to have a hair dryer and maybe a couple bottles of water. It wasn't mentioned that there was no elevator and our room was on the third floor. I was diagnosed a couple months ago with arthritis in my hip. Fortunately, the severe inflammation was much less for this trip otherwise, this wouldn't have been possible.

It’s clean and great location

The room facing the road is super loud at night. There was no hot water for showering too. You also have to check out by 11 am at the shop on the first level but it’s not open till after 10 am.

Staff was very nice

Poor sound deadening

location

Central to everything in Old San Juan. Very easy to get around. Room was clean and comfortable.

Water wasn’t very hot, but it was tolerable. Difficult to get on street parking.

location

no hot water . noisy in the early morning outside garbage trucks . housekeeping kept banging broom against wall.

I liked the loacation. It was fun to wake up and walk around to the different historic sites.

Did not like that AC was advertised but there was none. Just a fan. It was extremely loud. Did not sleep well at all. The bed was as hard as a rock.

location

couldn’t work out to switch of the a/c

clean blankets and fresh smell

I liked everything