pleasant hotel; friendly staff; minor problems dealt with right away. However, the furnishings leave something to be desired. Double room has a nice king-sized bed, and one chair at the desk - and nothing else - just a large empty space. The rooms are large enough to accommodate a small sofa or a couple of chairs to lounge in. When asked about it, told that's the standard hotel furnishing, but if we wanted, they could bring a couple of chairs - which they did - however the chairs were basic conference room chairs, not easy lounging furniture!

Beds were great. 3 people in room only 2 towels supplied. Air con not great as blows over the beds and control doesn’t work very well so was either hot or cold in room. The shower was terrible more cold water than hot, you could not control it. The pool isn’t big but was nice to use on the Saturday after along day of activities and the boys were looking forward to using it again on the Sunday only to show up at 1530 to be told pool closed until 1830 which is a weird time to clean a pool for so long. Kids not happy! Lastly Sudima advertises an 1130 check out and at 0900 housekeeping start knocking at our door not once but twice so that ruined that. Not sure we’d stay again.

Convenient location, comfy bed, and such friendly staff. However, as others have noted, the property is in urgent need of a refresh. Fittings are outdated and the bathroom had a lot of grime and mould. Still a reasonable option for a short stay, but not the best value considering these drawbacks.

Very old facilities, looks like a 70s hotel room. Unpleasant smelly room (not the typical sulphur from the city but rather like a cheesy-like aroma). They didn’t clean the room but rather put some towels on the floor outside. And to make it worst, they decided to interrupt the supply of hot water at 10:00 am or so, without even informing! Too expensive for an old hotel.

Unfortunately our stay was for one night only, but was really pleased with our accommodation. If that way again will definitely stay there.

I was impressed with the service provided by the staff at their best.

Great location to things

They need to work on cleanliness and need to upgrade the television, their old model, no Netflix or Amazon, prime Disney, hot-star etc etc

The hotel is conveniently located on the shore of the lake, beside the Government Gardens and within a short walk of the city centre. The hotel has good facilities, including a restaurant and a pool, with discounted access provided to the nearby Polynesian Spa. The room was comfortable. The staff were good.

Tissue box was filled with like toilet paper into half.drinking glass was very dirty.

The hotels ok, the bathroom wasn’t very clean and had black mould in it. The bedrooms are quite modern and bright. It’s fine for a few nights

We felt the decor and condition of the room was not comparable with other hotels in value, and the pool was tiny.

🙃We stayed for only one night in room 650 and Bathroom fittings are very unpleasant, very old and very dirty looking. The coffee sachets includes only half tea teaspoon of coffee which gives no taste for a cup of coffee and they put only 2 sachets for two people. 😊. Bedding sheets and bathroom towels were very clean. Overall we thought $300 were too much for one night in this hotel.

Brilliant staff, very helpfull and friendly staff. Nice clean and tidy rooms. So glad for the aircon also.

Well situated and very clean. Easy availability of extra tea and coffee resources

Staff were very helpful , Nikolai organised a birthday cake for my wife within such a short notice ….life saver !

Very outdated Bathroom, Breakfast is not the best, you have to pay for good coffee extra. It is Not value for Money at all. I was under impression that this property is 4 star !!! but should be 2.5 or a push for 3 star.

Our bathroom was flooded upon request for room service clean no one turned up we paid $600 for 2nights but ts just waste of money. We mention this on reception no possibility of help or support assisted.

It was OK not too bad not amazing

The bathrooms need upgrading. Couldn’t figure out how to use the shower. The tub was stained and the towel racks were mouldy. Couldn’t sleep due to bugs

Being central and across from the lake and spa was perfect. The property is very walkable, everything was so clean and staff were so efficient and friendly. I will definitely recommend this hotel to friends.

Unfortunately we had to wait 2.5 hours after check in time for our room to be available. The TV wasn’t working properly and the carpet was still wet.

Nice area and friendly staff, room was standard, a few stains on carpet, big stain in the bathtub

aircon & kettle broken

The convenience of where it was situated to our needs

Nothing unique, just a standard chain hotel, but the restaurant was oustanding

Only one chair in a double room but otherwise ok

Friendly staff and close to town. The room was clean but need lifts in all buildings for people that have difficulty getting up and down stairs.

Breakfast was limited not worth the money. The place needs work. A bit old and needs upgrade. Bathroom was mouldy

Great location, beautiful view. 2 mins walk to Polynesian Spa!

In the building of our room, elevator doesn't exist. We had to go up stairs with heavy baggage.

Average