Carrie at the check in counter is exceptionally helpful. She even helped us to download 2 apps that are useful in mainland China. Very polite, courteous and professional. Tony at the security desk helped us with our luggage even before we asked for assistance. We left our charging cable in 1202. May , the room service lady saved it for us upon our return from our China tour. Thank you all for making our stay at Otto so memorable.

I've stayed at a lot of hotels including the chains and independant ones. This is the best hotel I've ever stayed at. SAFETY Security downstairs (TONY) is amazing and super friendly and helpful. STAFF The staff were knowledgeable and could answer all my questions. ROOM My room was super clean, I was there for 9 days and every day the bed was made and towels cleaned. I opted for my bedding not to be changed but it was still made up for when I came back at the evenings. They even tucked in my Koala toy. I read reviews of the walls being thin, YES they are. I was woken up by 2 kids screaming at 8am which felt like they were right in front of me, but it was only that 1 time, i think they only stayed 1 night, I'm glad it wasn't noisy at night. I would occasionally hear someone watching TV, but i just turned my music on or TV on too. Wouldn't say it was a downside, but I wish the shower gel pumped out more, cos i was there pumping about 3 or 4 times to get a bit out. I know i could have got my own shower gel, but this one made my hands and skin super soft, so that was a plus.

Property in a very convenient location and clean.

Excellent

Perfect hotel for a city trip in Hongkong

The hotel is near all dining, shopping places, and public transport

Very nice

Clean and tidy

Friendly and helpful staff. Excellent location across from MTR entrance.

A very good welcoming from the start in the lobby. It was a very good place close to Tsim sha tsui station. Clean and fresh. A bit slow wifi from time to time but thats the only bad part i can think of.

Very good location, right infront of TST MTR exit B2. Loads of food options around the vicinity and walkable to all other locations around TST. The aircon in room is very good especially for such a hot weather now, hotel arranged connecting room for us and we had a pleasant stay. Hotel staff v helpful in finding us a taxi that can fit 4 of us and can fit in 7 pieces of luggages and some loose bags. The only thing bad about the room is the connecting room door, it opens until 90 degrees only and if we leave it open then it blocks the walkway to the toilet/door, so we ended up closing the door and not so fun to arrange for connecting room already. Maybe can do something so that the connecting room door can open up totally.

Best hotel in the area

A great hotel in a great location. We had a nice very clean bedroom and bathroom with everything you could need. The location is brilliant, just off Nathan Road, 50 meters from a metro station, 75 meters from a useful bus stop and less than a ten minute walk to the harbour front. More than all that though the staff were really excellent, on very hot days providing us with extra bottled water and a bucket of ice to help cool down!

Strategic and convenient location.

Good price. Great location. Nice and clean. Highly recommend.

Fantastic location adjacent to MTR (exit B1) and walking distance to shops, restaurants, attractions and transport. Decent sized room. Great shower and AC was perfect. Enjoyable stay.

Very good

Good transportation network Good for business and tour trips

First incident was at the check-in, I was politely waiting in line and got greeted with a harsh demand for passport/ID. Second incident was I was having a concall in room, and the hotel called but I don’t have time to answer. On my door I placed a Do Not Disturb sign because I was busy. They came to the door, ignored the sign and started knocking for a minute, I got so fedup that I need to pause everyone in the meeting to answer the door even with a Do Not Disturb sign. The place is in good location but the people running the place are rude and idiotic!!!!!

Value for money

Staff are excellent. Room very clean. May changed our sheets frequently without being asked. Security Tony exceptionally kind and courteous. Location super.

Clean room. Good location and close to Tsui Sha Tsui MTR Exit B2.

Very great location and service. Booked the queen bed room and it was pretty spacious for Hong Kong. Desk area was great for work, but the chair could be better. Overall great hotel experience.

A relaxing and great stay at a value for money hotel which is conveniently located near shops, eateries and MTR

Ok acceptable

Disappointing services especially at the check-in counter.

Wonderful hotel with friendly and helpful staff. Clean and comfortable rooms for easy going travels. Great access to the MTR which is outside the hotel as well as tons of eateries and shops. Only thing was the noise from the large building construction next door which hopefully will be gone. Overall, a great hotel and would highly recommend.

noisy sound from the next building tower

It's good, very convenient

The staffs are professional! They did amazing job! I’d like to introduce to others.

Cozy hotel in the excellent location, friendly staff, easy to everywhere. Definitely would come back.

Door concierge very friendly and helpful. Very strict on check in time. After check out, leave luggage charge $10 per piece. Best location.